About the job
Join us at Benchling, where biotechnology is revolutionizing our world—from the medicines we rely on to the sustainable materials we use every day. To keep pace with the fast-evolving landscape of science, we need innovative technology solutions.
At Benchling, our mission is to empower the biotechnology sector. Cutting-edge biotech companies leverage our R&D Cloud to develop groundbreaking products and expedite their journey to market.
We invite you to be a part of our endeavor to merge modern software with progressive scientific practices.
ROLE OVERVIEW
We are building a premier Professional Services team to facilitate implementations for our rapidly growing customer base. We are in search of an Implementation Manager with a rare combination of systems validation proficiency and exceptional customer engagement skills to support our expanding roster of GxP clients in the pharmaceutical and biotechnology sectors.
In this pivotal role, you will utilize your project management acumen, communication prowess, and validation knowledge to guide customers through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams across various organizations—from agile biotech startups to leading biopharmaceutical firms—to gain a comprehensive understanding of their R&D workflows and implement solutions that enhance team collaboration while ensuring regulatory compliance.
As an Implementation Manager, you will oversee all facets of customer rollouts—from requirements gathering and solution design to system configuration, testing, and user training. Your validation expertise will be vital in assisting clients with integrating Benchling within their quality management frameworks and regulatory structures.
