Guest Service Agent

Minor InternationalGeelong

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong communication and interpersonal skillsPrevious experience in customer service or hospitality is preferredAbility to multitask and work in a fast-paced environmentProficiency in using computer systems and booking softwareFlexibility to work various shifts, including weekends and holidays

About the job

Minor International is hiring a Guest Service Agent for its Geelong location. This position serves as the first point of contact for guests, helping to ensure each stay is comfortable and positive. The role centers on providing attentive customer service and supporting smooth daily operations at the front desk.

Main Responsibilities

Respond to guest inquiries in person, over the phone, and via email
Assist with making and managing reservations
Address guest concerns or issues as they arise during their stay
Contribute to a welcoming and professional front desk environment

What We Look For

Strong communication and interpersonal skills
Enthusiasm for customer service
Ability to handle multiple tasks and resolve issues calmly

About Minor International

Minor International is a leading global company in the hospitality sector, renowned for its commitment to excellence and innovation. With a diverse portfolio of hotels and restaurants, we pride ourselves on delivering exceptional service and unforgettable experiences to our guests. Join us and be part of a team that values growth, creativity, and teamwork.

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