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Growth Strategy & Operations Associate

HiveSan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in strategic planning and operational execution within a tech or SaaS environment. Strong analytical skills with the ability to interpret data and translate findings into actionable strategies. Exceptional communication and interpersonal skills, with a collaborative approach to working with cross-functional teams. Demonstrated ability to manage multiple projects simultaneously and prioritize effectively. A results-driven mindset with a passion for driving organizational growth and success. Familiarity with CRM tools and sales performance metrics.

About the job

About Hive

Hive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.

Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.

About the Role

The Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.

We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.

Key Focus Areas

Sales Strategy & Operations
- Lead strategic planning, forecasting, and performance analysis within the sales domain.
- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.
- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.

Customer Success
- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.
- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.
- Develop onboarding materials and resources to enhance customer experience.

About Hive

Hive stands at the forefront of AI innovation, providing transformative solutions designed to enhance content understanding and generation. Our technology is the backbone for some of the largest and most forward-thinking companies globally, processing vast amounts of content to address critical industry challenges. With significant investment backing and a diverse workforce, Hive is committed to reshaping the future of artificial intelligence.

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