Growth Manager at metaview | London

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

About MetaviewMetaview is dedicated to eliminating toil in the workplace. We believe that toil hinders progress, much like friction impedes motion. Our innovative solution is found in Human-Computer Symbiosis.With the introduction of AI copilots, the way we work is set to transform:Encouraging a flow state while minimizing toil.Enhancing insight while reducing guesswork.Focusing on human-centricity rather than process-centricity.Metaview serves as the AI copilot for hiring processes.Founded in April 2018 by Siadhal and Shahriar, who left their roles at Uber and Palantir, respectively, to address their own challenges in product and team development. Today, we empower thousands of users at leading companies such as Quora, Robinhood, Brex, Elastic, and Replit.Our team is small, high-performing, and fast-paced, with a relentless focus on delivering exceptional work.

Metaview is at the forefront of AI-driven recruitment solutions, dedicated to transforming the hiring landscape. Our innovative AI agents empower leading global companies to hire with unprecedented speed and accuracy, alleviating the burdens of traditional recruitment. We proudly serve esteemed clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, our journey began after their impactful experiences at Uber and Palantir. With over $50 million raised from premier investors, including Google Ventures leading our Series B, we are experiencing remarkable growth at a rate of 5x year-over-year. Our product has garnered rave reviews, featuring in notable publications such as Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite passionate individuals who are eager to tackle challenging and rewarding work that will redefine the future of work with AI at its core.Our Work CultureAt Metaview, we adhere to a core principle: velocity. This translates into:Constantly optimizing our processes to enhance the pace of learning.Delivering truly exceptional work.Practicing open and clear communication, always providing full context.All this while maintaining our esteemed reputation for quality and craftsmanship.The OpportunityAs we expand rapidly across the US, Europe, and beyond, we are enhancing our sales team to capitalize on the growing demand for our products. This expansion will not only drive our growth but also deepen our engagement with our community of customers and prospects, setting the stage for a larger sales team in 2026.Key Responsibilities:Identify prospects through our product-led growth strategy and promote the advantages of our enterprise plan.Cultivate expert insights on the application of AI within the recruitment sphere.Act swiftly to transition customers from initial contact to pitch and closure.Share valuable market insights with our founders and product team to enhance our game-changing offerings.Build a strong professional network by collaborating with the next generation of iconic companies.

At Metaview, we are pioneering the future of recruitment through cutting-edge AI technology. Our AI agents empower leading organizations to hire swiftly and accurately, significantly reducing the manual burden of recruitment. We proudly serve renowned companies such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who have deep-rooted experience from scaling giants like Uber and Palantir, we have successfully raised over $50 million from elite investors, with Google Ventures recently leading our Series B funding. Our growth trajectory is impressive at 4x year-over-year, and our clients are enthusiastic advocates of our product, with features in major publications such as Fortune, Forbes, TechCrunch, and The Times.This is just the beginning: We invite driven individuals to join us on this journey of transforming work through AI, as we tackle our most significant challenges ahead.Our Work CultureWe adhere to a fundamental principle: velocity. This translates into:Maximizing our processes to enhance the speed of learning.Delivering truly great work.Communicating transparently and directly, while providing complete context.All of this is accomplished while upholding our hard-earned reputation for excellence and quality.Position OverviewAs we experience a crucial phase of growth, with a strong product-market fit and an expanding base of satisfied clients, we are in search of a Sales Development Representative (SDR) to play a key role in this expansion. In this position, you will be at the forefront of growth—crafting compelling outbound narratives, establishing connections with decision-makers at target accounts, and converting leads into a robust sales pipeline. This opportunity is perfect for someone eager to master prospecting skills, curious about AI, and aspiring to develop capabilities that will pave the way for a successful career in sales.Key Responsibilities:Develop and maintain targeted account lists and buyer personas to support a continuously growing sales pipeline.Craft, test, and refine outbound messaging and communication strategies, leveraging product-led growth signals and intent data to prioritize engagement effectively.Execute multi-channel outreach through email, LinkedIn, phone, and relevant events to consistently generate high-quality meetings and sales-qualified opportunities.

Join Metaview as a Product EngineerAt Metaview, we are revolutionizing the way hiring is done through Human-Computer Symbiosis — a concept that minimizes toil and maximizes efficiency in workflows. Our innovative approach leverages AI copilots to enhance productivity, ensuring that our users experience more flow-state and insight in their work processes.Founded by former Uber and Palantir engineers, our team is composed of high-performing individuals passionate about creating outstanding products that alleviate the challenges of traditional hiring. We empower thousands of users at leading companies including Quora, Robinhood, Brex, Elastic, and Replit.We are seeking a dedicated Product Engineer who is not just a coder but a visionary, passionate about crafting user-centric solutions. You will play a pivotal role in the design, development, and operational excellence of our products, working collaboratively within a small and agile team.As a Product Engineer, you will primarily focus on frontend technologies while being encouraged to explore other facets of our technology stack. Your adaptability and eagerness to learn new languages and tools will be essential as our product continues to evolve.

Role Overview Metaview is hiring an Engagement Associate based in London. This position focuses on building and maintaining strong relationships with clients, supporting their needs, and helping shape engagement strategies that improve customer satisfaction. What You Will Do Develop and nurture connections with clients to understand and address their needs Support engagement efforts that contribute to positive customer experiences Work closely with internal teams to ensure consistent, high-quality service What We Look For Clear, effective communication skills Ability to collaborate with colleagues from various backgrounds Interest in building relationships and supporting a collaborative workplace

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

At Metaview, we are pioneering the future of recruitment through innovative AI solutions. Our advanced AI agents empower leading companies to streamline their hiring processes, achieving unprecedented speed and accuracy. We take pride in relieving the burden of traditional recruitment, enhancing human capabilities for esteemed clients including Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, whose backgrounds include scaling operations at Uber and Palantir, we have secured over $50 million in funding from prestigious investors, with Google Ventures recently leading our Series B round. Our growth rate stands at an impressive 5x year-on-year, and our product has been enthusiastically embraced by our customers, attracting media attention from Fortune, Forbes, TechCrunch, and The Times.We are at the beginning of our journey, aiming to redefine work through AI integration. The challenges ahead are significant, and we seek individuals ready to embark on the most rewarding work of their careers.Our Work CultureAt Metaview, velocity is our guiding principle. This manifests in our commitment to:Streamlining all processes to enhance learning speed.Delivering exceptional work.Fostering open and transparent communication with thorough context.All while upholding our esteemed reputation for quality and craftsmanship.The RoleWe believe that brand-led growth is a distinct competitive advantage. The most successful companies don't just create demand; they cultivate attention, trust, and community. Social media plays a pivotal role in this strategy, serving as the intersection of our ideas, product insights, and company personality. In this position, you will be the steward of Metaview's presence across our organic social channels, spearheading the strategy and execution of platform-specific content that amplifies our follower base, enhances engagement, and solidifies our brand identity.Your ResponsibilitiesSocial Strategy & CreationDevelop and manage the social editorial calendar, collaborating with Marketing, Product, Sales, Customer Success, and Leadership teams to transform launches, insights, and key moments into compelling content.Produce and deliver platform-optimized, video-centric content, either as the on-screen spokesperson or as the creative leader coordinating team contributions.Introduce episodic content formats that captivate audiences, continually elevating standards for quality, taste, and storytelling.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Join Wintermute as an Infrastructure Support EngineerAt Wintermute, a leading technology unicorn and one of the largest algorithmic trading firms specializing in digital assets, we are on the lookout for passionate individuals to join our infrastructure team. We provide liquidity across various cryptocurrency exchanges, offer a range of OTC trading solutions, and support esteemed blockchain projects and traditional financial institutions transitioning into the crypto realm. Additionally, our Wintermute Ventures arm invests in promising early-stage DeFi projects.Founded in 2017, Wintermute has successfully navigated through various industry cycles. Our culture merges the rigorous technology standards of high-frequency trading firms with the innovative spirit of technology startups. We are committed to harnessing the potential of blockchain technology and taking a leadership role in building a compliant and innovative digital asset market.Role OverviewAs an Infrastructure Support Engineer, you will play a crucial role within our systems administration group. This primarily technical support position focuses on our mixed environment, integrating both physical and virtual computing resources. Your responsibilities will include providing technical support for our automated desktop setup.We seek responsible and enthusiastic candidates eager to launch or advance their careers in infrastructure. This position offers the chance to collaborate with and learn from our senior technologists, enhancing your automation skills, particularly in Python. As our business evolves, your role will be vital in maintaining our networks and computing environments.Wintermute is dedicated to fostering the growth of your automation capabilities.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

Job Title: Technical Services EngineerLocation: London - OnsiteSalary: £59,000 - £65,000Team: Technical ServicesReporting To: Senior Technical Services ManagerClosing Date for Applications: Monday 20th AprilThis role is based in London and requires existing right to work in the UK.At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza is pioneering the Energy Intelligence Platform, converting energy complexity into seamless coordination. We assist energy companies in overcoming today's challenges while propelling the transition to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets, and grids. By merging predictive algorithms with human-centered design, Kaluza ensures clean energy is dependable, affordable, and seamlessly integrates into everyday life.With teams located across Europe, North America, Asia, and Australia, and a joint venture with Mitsubishi Corporation in Japan, we empower leading companies such as OVO, AGL, and ENGIE, along with innovators like Volvo and Volkswagen.Responsibilities:Technical Escalation & Support: Deliver exceptional customer service to Kaluza’s internal teams, serving as a vital escalation point for complex technical requests and hardware diagnostics.Platform Administration: Take ownership of the administration and health of primary productivity tools, including Google Workspace, Slack, and the Atlassian suite (Jira/Confluence).Identity & Access Management: Oversee identity and SSO workflows through Okta, ensuring secure and seamless access for our global workforce.Fleet Management: Manage the configuration and deployment of our predominantly macOS hardware fleet, upholding high standards for device security and performance.Process Engineering: Identify and implement improvements to Tech Services workflows, creating and maintaining high-quality documentation for internal processes and user self-service.Infrastructure & Events: Support the technical infrastructure for internal events and initiatives.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.We are seeking a dedicated Technical Support Engineer to enhance our Support function, serving as the initial point of contact for both prospective and existing customers. Your role will be crucial in ensuring a smooth integration of Luminance’s innovative technology within various business environments.As a key member of the Support team, you will manage customer inquiries and issues, ensuring excellent communication and service. Your responsibilities will include ticket management, resolving queries, and collaborating with other departments to deliver effective solutions. You will enjoy cultivating relationships with a diverse clientele, ranging from multinational law firms to major retailers and pharmaceutical companies. Once fully trained, you will possess an in-depth understanding of Luminance’s products and how they can address customer challenges. The ideal candidate will be a personable individual with strong critical thinking skills and a passion for problem-solving.