About the job
Grocery Operations Manager
Join our New Verticals team in the UAE!
About Deliveroo
At Deliveroo, we are dedicated to revolutionizing the shopping and dining experience. As the go-to platform for food and groceries, our New Verticals division is rapidly expanding, partnering with top-tier grocery brands to ensure speedy, precise, and exceptional customer service.
About the Team
The Grocery Operations team in the UAE collaborates with premier grocery retailers to offer a seamless on-demand grocery experience. We manage a network of picker locations where our skilled pickers quickly fulfill and package Deliveroo orders. Our goal is to ensure every order is accurate and efficiently delivered.
As the Grocery Operations Manager, you will oversee the entire operational landscape in the market. You will directly manage Site Leads, Team Leads, and Fulfilment Associates, being the key accountability point for performance, quality execution, and operational consistency across all picker sites.
The Role
In this pivotal position, you will manage all operations at picker sites within our grocery partner network in the UAE. Your responsibilities will encompass the complete operational lifecycle, including site execution, picker performance monitoring, data reporting, agency management, and project delivery. You are a data-centric leader who thrives on the shop floor as well as in performance analysis meetings.
Key Responsibilities
Site & Team Operations
Oversee daily operations at all active picker sites in the UAE, ensuring compliance with SLAs and partner standards.
Directly manage Site Leads, offering clear guidance, feedback, and development support, while indirectly supervising Team Leads and Fulfilment Associates through Site Leads.
Perform regular site visits to assess execution quality, picker conduct, and partner compliance.
Manage the entire order lifecycle at picker sites, including accuracy in picking, quality in packing, readiness timing, and handoff to riders.
Ensure operational preparedness for new site openings through pre-launch audits, SOP briefings, and post-launch performance evaluations.
Lead the resolution of any SLA breaches, operational failures, or partner incidents at the site level.

