About the job
Join Mercier Consultancy in collaboration with Riot Games for an exhilarating opportunity as a Greek-Speaking Player Support Specialist in Sofia, Bulgaria. Enjoy fully funded relocation as you become part of one of the most esteemed gaming companies in the world, contributing to a passionate team focused on providing outstanding player experiences.
As a Player Support Specialist, you will be the primary contact for Greek-speaking users, delivering prompt and effective assistance to ensure a seamless and enjoyable gaming journey. Your enthusiasm for gaming and strong communication skills will play a vital role in nurturing a vibrant and supportive community for players.
Key Responsibilities
- Provide exceptional support to Greek-speaking players via email, chat, and social media.
- Investigate and resolve technical issues, gameplay inquiries, and account-related concerns.
- Keep precise records of player interactions and support tickets within designated systems.
- Work closely with cross-departmental teams to tackle complex issues and enhance player satisfaction.
- Collect and relay player feedback to Riot Games' development teams to improve game quality and player engagement.
- Foster and maintain a positive gaming community through professional, empathetic interactions.
- Stay informed about new game updates, trends, and Riot Games’ offerings.
Fully funded relocation assistance to Sofia, Bulgaria is provided for successful candidates.

