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Greek-Speaking Player Support Specialist at Riot Games | Sofia, Bulgaria

Riot GamesPleven, Pleven Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluent in Greek and English, both written and spoken. Clearly state your native language and nationality in your C. V. and/or Cover Letter. Excellent communication and customer service abilities. Previous experience in player support or customer-facing roles is highly preferred. A strong passion for gaming and a deep understanding of gaming culture. Demonstrated problem-solving skills and meticulous attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Familiarity with customer support tools and gaming platforms is an advantage. Willingness to relocate to Sofia, Bulgaria with full relocation support.

About the job

Join Mercier Consultancy in collaboration with Riot Games for an exhilarating opportunity as a Greek-Speaking Player Support Specialist in Sofia, Bulgaria. Enjoy fully funded relocation as you become part of one of the most esteemed gaming companies in the world, contributing to a passionate team focused on providing outstanding player experiences.

As a Player Support Specialist, you will be the primary contact for Greek-speaking users, delivering prompt and effective assistance to ensure a seamless and enjoyable gaming journey. Your enthusiasm for gaming and strong communication skills will play a vital role in nurturing a vibrant and supportive community for players.

Key Responsibilities

  • Provide exceptional support to Greek-speaking players via email, chat, and social media.
  • Investigate and resolve technical issues, gameplay inquiries, and account-related concerns.
  • Keep precise records of player interactions and support tickets within designated systems.
  • Work closely with cross-departmental teams to tackle complex issues and enhance player satisfaction.
  • Collect and relay player feedback to Riot Games' development teams to improve game quality and player engagement.
  • Foster and maintain a positive gaming community through professional, empathetic interactions.
  • Stay informed about new game updates, trends, and Riot Games’ offerings.

Fully funded relocation assistance to Sofia, Bulgaria is provided for successful candidates.

About Riot Games

Mercier Consultancy is proud to work together with Riot Games, a leader in the gaming industry renowned for its commitment to player engagement and innovative gaming experiences.

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