About the job
Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in the dynamic city of Sofia. As a vital member of our client’s customer service team, you will provide outstanding support to Greek-speaking clients, assisting them with a variety of inquiries about our products and services.
Key Responsibilities
- Engage with Greek-speaking customers via phone, email, and chat, addressing their inquiries and offering effective solutions.
- Provide accurate information regarding our products, services, and account management.
- Resolve customer complaints and issues efficiently, ensuring high customer satisfaction.
- Document all customer interactions in the CRM system to maintain consistent support and identify areas for improvement.
- Collaborate with colleagues and other departments to enhance customer service processes.
- Stay informed about company products, promotions, and policies to provide accurate information to customers.

