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Greek Speaking Customer Service Agent in Sofia with Relocation Package

Mercier Consultancy MDRemote — Cyprus
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications Fluent in Greek (both written and spoken); proficiency in English is a plus. Previous experience in customer service or a similar role is preferred. Excellent communication and interpersonal skills with a strong customer-oriented approach. Ability to solve problems effectively and take a proactive approach to customer inquiries. Familiarity with CRM systems and standard office software. Self-motivated and capable of thriving in a team environment. Positive attitude and eagerness to learn and advance within the company.

About the job

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in the dynamic city of Sofia. As a vital member of our client’s customer service team, you will provide outstanding support to Greek-speaking clients, assisting them with a variety of inquiries about our products and services.


Key Responsibilities

  • Engage with Greek-speaking customers via phone, email, and chat, addressing their inquiries and offering effective solutions.
  • Provide accurate information regarding our products, services, and account management.
  • Resolve customer complaints and issues efficiently, ensuring high customer satisfaction.
  • Document all customer interactions in the CRM system to maintain consistent support and identify areas for improvement.
  • Collaborate with colleagues and other departments to enhance customer service processes.
  • Stay informed about company products, promotions, and policies to provide accurate information to customers.

About Mercier Consultancy MD

Mercier Consultancy MD is a leading consultancy firm dedicated to providing exceptional customer solutions. With a focus on innovation and customer satisfaction, we strive to create a supportive and engaging work environment for our employees.

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