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Graduate Technical Support Analyst - Birmingham Summer 2026

ActurisBirmingham , England, United Kingdom
On-site Full-time

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Experience Level

Entry Level

Qualifications

You Will Thrive Here If You:Hold (or expect to achieve) a degree with a minimum 2:1 in a STEM field and strong A-levels (AAB minimum, including an A in Mathematics). Exhibit logical and analytical thinking, strong organizational skills, and the ability to learn new concepts quickly. Communicate confidently and enjoy collaborating within a team environment.

About the job

Join Acturis as a Graduate Technical Support Analyst for Summer 2026

At Acturis, innovation is not just a part of our culture; it is ingrained in our very essence. Our journey began in 2000 when co-founder Theo Duchen, along with David McDonald, aimed to revolutionize insurance technology from a humble garden shed. What started as a visionary start-up has now evolved into a global SaaS leader, trusted by professionals across the industry.

With over 100,000 users in more than 40 countries, the Acturis platform is a cornerstone of the insurance technology landscape. By collaborating closely with brokers, insurers, and MGAs, we continuously shape the market, setting new standards across personal and commercial lines.

We are honored to be recognized as a Great Place to Work® 2026, fostering a collaborative, innovative work environment akin to a start-up, despite our global scaling. More than 90% of our workforce originates from graduate backgrounds, creating a thriving space for early-career talent. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations that create long-term value.

Your Daily Responsibilities Will Include:

  • Resolving system and user issues while providing customers with functionality advice.

  • Assisting clients in configuring the platform to suit their needs and testing new software releases.

  • Engaging directly with customers, both onsite and remotely, to analyze their needs and identify areas for improvement.

Acturis offers a clear pathway for career progression, structured training, and early responsibility, ensuring you have all the necessary tools to grow.

What You Can Expect:

  • A transparent career structure, regular feedback, and three formal performance reviews each year.

  • Opportunities to lead projects, manage resources, and mentor junior team members.

  • Comprehensive onboarding, industry-recognized training, and funded specialist courses as you advance.

About Acturis

Acturis is a pioneering force in the insurance technology sector, recognized for its innovative solutions and commitment to sustainability. Our culture emphasizes collaboration and personal growth, making us an ideal choice for ambitious graduates seeking to make a significant impact.

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