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Global Service Delivery Program Lead

Waymo LLCSan Francisco, CA, USA; Mountain View, CA, USA; Phoenix, AZ, USA; Los Angeles, CA, USA
Hybrid Full-time $190K/yr - $241K/yr

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Key Responsibilities:Develop and implement a comprehensive vendor strategy that aligns with Waymo's overall goals and objectives, while providing support and guidance on vendor procurement, scope expansion, and transitions or offboarding. Equip vendors with the necessary access, tools, data, resources, and support to ensure successful delivery and independent operation. Create programs that enhance vendor collaboration and stakeholder engagement, ensuring readiness for effectiveness in current markets and scalability. Oversee the transition and documentation of contract workflows, ensuring efficiency and integration of best practices across operations. Establish and maintain a robust governance framework to guarantee compliance, risk management in supplier relationships, and quality control. Manage exception handling for off-nominal requirements...

About the job

Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world's most trusted driver. Beginning as the Google Self-Driving Car Project in 2009, Waymo has tirelessly worked on developing the Waymo Driver—The World's Most Experienced Driver™. Our mission is to enhance mobility access and ultimately save lives by reducing traffic accidents. The Waymo Driver powers our fully autonomous ride-hailing service and is adaptable across various vehicle platforms and use cases. With over ten million rider-only trips completed and more than 100 million miles driven autonomously on public roads, we are leading the charge towards a safer transportation future.

Waymo Operations is committed to delivering the Waymo Driver globally. Our diverse team is focused on building and scaling the world's premier autonomous fleet and operational platform. From sourcing components to managing customer relations, we create value through the effective deployment of the Waymo Driver. At Waymo, we foster a culture of collaboration and celebration, valuing the unique backgrounds, perspectives, and experiences of our team members. We encourage everyone to contribute ideas that enhance our service to the communities we serve.

In this hybrid position, you will report to the Head of Fleet Response.

About Waymo LLC

Waymo LLC is a pioneering company in the field of autonomous driving technology with a mission to redefine mobility by delivering the safest and most reliable driverless services. With years of research and development, Waymo is recognized as a leader in the industry, leveraging cutting-edge technology to enhance access to transportation while prioritizing safety.

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