Global Process Excellence & Operations Lead

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with over 2,000 professionals based across the UK, Europe, North America, Asia, and Australia. The firm works with organizations in sectors such as energy and resources, financial services, government, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa specializes in strategy, transformation, and operational excellence, using technology, data analytics, AI, and digital innovation to support client goals. Clients value Baringa’s collaborative approach and the way teams work closely with them to deliver results. The firm is known for its experts who listen, ask questions, and focus on client success. Baringa’s work includes supporting energy market transformation, updating financial platforms, expanding telecom and digital networks, enabling digital government services, and driving growth in consumer industries. Baringa has been recognized as a Great Place to Work globally. The Financial Times has ranked the firm in 22 categories of its UK Leading Management Consultants rankings, and Forbes has named Baringa one of the World’s Best Management Consulting Firms for four years in a row. Role Overview: Operational Excellence & Process Transformation Consultant Baringa is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join its growing team in Sofia, Bulgaria. What You Will Do Operational Excellence at Baringa means working alongside clients to address complex challenges and build operations that are ready for the future. This role goes beyond process re-engineering. The focus is on integrating AI, Automation, Process Intelligence, and AI-enabled Business Process Management (BPM) to deliver greater operational benefits, speed up transformation, and build lasting capabilities. The work combines Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimization, and Behavioral Change to create measurable impact for clients. What We’re Looking For 5-7+ years of experience in Operational Excellence and Process Intelligence Background in management consulting or a similar client-facing environment Experience applying Lean and Systems Thinking principles Familiarity with AI, Automation, and Process Intelligence tools Strong analytical and problem-solving skills Ability to collaborate with clients and internal teams Location This position is based in Sofia, Bulgaria.

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

Global Head of Accounting Global Finance – Accounting Sofia, Bulgaria (Office-first) About SumUp At SumUp, we empower the everyday hero—those who embody passion, courage, and determination to realize their dreams. Our mission focuses on the small business owners who are at the heart of everything we do. We are dedicated to creating powerful and user-friendly financial solutions that enable them to thrive. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States collaborate to support small business owners in pursuing their passions. Team Description In this pivotal role, you will lead our robust Global Accounting Operations team, consisting of 50 members across Brazil, Bulgaria, and Chile. Your responsibilities will encompass overseeing Record-to-Report, Procure-to-Pay, Order-to-Cash, and Financial Ledger processes within a dynamic, multi-entity fintech environment. You will be at the core of our global finance ecosystem, driving accounting excellence, ensuring operational consistency, and establishing scalable financial infrastructures across regions. Your influence will extend beyond transactional accounting management. You will harmonize regional structures into a unified global operating model, enhance leadership capabilities within local teams, and integrate automation and process rigor that enhances reporting accuracy, expedites closing timelines, improves decision-making quality, and ensures compliance with strict Internal Controls over Financial Reporting (ICFR). Reporting directly to the Vice President of Finance Operations, you will collaborate closely with Finance leaders, Treasury, Financial Planning & Analysis, Global Process Owners, Finance Systems Architect, and our exceptional in-house ERP [SAP] team to fortify governance, enhance internal controls, and develop a future-ready accounting function that propels SumUp's sustained growth. Discover our Sofia office: Sofia What You’ll Do Lead and cultivate Accounting Operations teams in Brazil, Bulgaria, and Chile by fostering strong leadership, capabilities, and clear performance standards. Standardize and optimize global Record-to-Report, Procure-to-Pay, Order-to-Cash, and Financial Ledger processes to enhance closing timelines, accuracy, governance, and scalability. Champion automation initiatives in collaboration with Global Process Owners, the Finance Systems Architect, and our in-house SAP team to minimize manual workloads and strengthen internal controls. Guarantee adherence to IFRS and local GAAP compliance while supervising month-end and quarter-end closings.

Join inetum2 as a Business Process Consultant and play a vital role in enhancing our clients’ operational efficiencies. You will leverage your expertise to analyze, design, and implement innovative process solutions tailored to our clients' unique needs. Collaborate with cross-functional teams to drive continuous improvement initiatives, ensuring the delivery of excellence in service and value.

Nuvei is a Canadian fintech company supporting businesses worldwide with adaptable payment technology. Our platform connects clients to over 200 markets, offering localized acquiring in 50 markets, 150 currencies, and 700 alternative payment methods. We support card issuing, banking, risk, and fraud management, all accessible through a single integration. About the Role Position: Senior Delivery Operations Manager Location: Sofia, Sofia City Province, Bulgaria Start Date: July 1, 2026 The Senior Delivery Operations Manager joins Nuvei’s Business Operations team to drive operational excellence and strengthen delivery capabilities. This role oversees the execution of complex, cross-functional initiatives in the payment ecosystem, balancing both strategic planning and hands-on execution. What You Will Do Lead and refine delivery frameworks to support business objectives. Establish and maintain operational governance across projects. Champion continuous improvement initiatives for delivery processes. Collaborate with senior stakeholders in Technology, Product, Compliance, Risk, and Commercial teams. Ensure seamless execution of multi-team initiatives. What We’re Looking For Extensive experience in delivery management and operational leadership. Proven ability to work at both strategic and tactical levels. Strong track record managing complex, cross-functional projects. Comfort working closely with senior stakeholders across departments. Skilled at translating strategic goals into measurable outcomes. Adaptable and effective in a high-activity environment. Nuvei values continuous product improvement and dedicated customer support. We seek people who thrive on solving complex challenges and who want to help shape the future of payments.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Join our dynamic team at Delivery Hero as an On Demand Lead in Sofia, Bulgaria. In this pivotal role, you will oversee operations, drive growth, and ensure top-notch service delivery. We are seeking a passionate leader who thrives in a fast-paced environment and is committed to excellence.

Join our dynamic team at Louis Dreyfus Company as an Execution Business Process Owner. In this pivotal role, you will be responsible for leading and optimizing our business processes to ensure seamless execution across various operations. Your expertise will drive efficiency and innovation, making a significant impact on our strategic objectives.

Join the dynamic team at Louis Dreyfus Company as a Global IT Category Manager. In this pivotal role, you will drive strategic sourcing initiatives across our global IT portfolio. Your expertise will help optimize supplier relationships and ensure alignment with our corporate objectives.Key responsibilities include managing vendor negotiations, developing and implementing category strategies, and collaborating with cross-functional teams to enhance operational efficiency and cost-effectiveness. You will be instrumental in shaping our IT procurement processes and driving value across the organization.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Join the Global Bank tribe where we are revolutionizing the banking infrastructure for merchants. Our mission is to empower small merchants worldwide with a digital business account that simplifies their banking needs, making us the go-to banking partner for them.As a Senior Backend Engineer, you will play a pivotal role in transitioning from fragmented regional systems to a unified global infrastructure, enabling millions of merchants to access seamless banking services tailored to their needs.Your expertise will be crucial in designing and developing a fully distributed, event-driven system that is resilient and compliant across multiple regions.In this role, you will primarily work with Kotlin while having the opportunity to engage with Elixir and Golang. We embrace Extreme Programming methodologies, focusing on small iterations, daily deliveries, and prioritizing technical design quality and deep problem-solving.Our technology stack includes Kotlin, Golang, Elixir, Java, AWS, Kafka, PostgreSQL, and Kubernetes, leveraged by observability tools such as Prometheus, Grafana, and Honeycomb. Additionally, we utilize AI-assisted development tools including Cursor and GitHub Copilot.

Join Louis Dreyfus Company as a Market Risk & Process Analyst where you will play a key role in identifying, analyzing, and mitigating market risk factors affecting our operations. Your analytical skills will be vital as you contribute to improving our processes and enhancing risk management strategies.

Main Purpose of the Job:The Global Product and Accreditation Manager for Forest Management Certification at SGS will spearhead the growth and development of the Global Forest Management Certification business. This pivotal role encompasses the management of FSC Forest Management accreditation and the oversight of local PEFC FM accreditations, supporting the Global Forestry Team in enhancing our Forest Management initiatives.Reporting Structure:This position reports directly to the Global Head of Forestry and Nature.Responsibilities:Lead the strategic development of the Business Assurance (BA) Forest Management certification, including FSC FM and PEFC FM.Oversee the FSC Forest Management accreditation and manage local PEFC FM accreditations.Ensure effective coordination of accreditation body audits and timely resolution of findings.Address complaints and appeals in line with SGS policies and accreditation standards.Prepare necessary documentation for Advisory Board meetings.Ensure certification competence, including auditor approval and technical sign-off roles.Oversee quality management and performance monitoring of SGS affiliates.Conduct internal technical audits as per the global audit plan.Perform Level 1 (L1) audits within accreditation scopes.Review certification reports for compliance and robust decision-making.Provide technical reviews of Forest Management reports as necessary.Offer timely technical support to SGS affiliates.Maintain comprehensive records as per accreditation requirements.Manage the ongoing accuracy of the FSC database.Ensure adherence to quality and safety standards of the SGS management system.Conduct FSC Forest Management audits as needed.Undertake additional duties as assigned by the direct line manager.Specific Authorities:Stop the use of any safety-hazardous equipment and report issues to higher authorities.Cease work affecting service quality and notify higher authorities.Initiate formal improvement requests for system deviations or identified improvements.

Join Hitachi Solutions as an Information Security and Compliance Lead. In this vital role, you will be responsible for developing and implementing our information security strategy to protect sensitive data and ensure compliance with regulatory standards. You will work closely with cross-functional teams to assess risks, implement security measures, and monitor compliance with industry regulations.Your leadership will be crucial in fostering a culture of security awareness across the organization. You will also be responsible for conducting audits and assessments to identify vulnerabilities and recommend improvements.

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.

Role overview Renesas Electronics Corporation is hiring a Global Technology Liaison in Sofia. This position focuses on connecting the company’s Semiconductor R&D teams with academic partners around the world. The role centers on building and maintaining strong relationships between internal research groups and external universities or research institutions. What you will do Facilitate collaboration between Renesas R&D teams and academic researchers. Identify and develop opportunities for joint research projects and technology exchange. Support innovation by sharing insights and coordinating efforts across global partners. Location This role is based in Sofia.

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.

The GDC Operations Engineer plays a crucial role in delivering technical operations support for the marketing and digital platforms utilized across The Coca‑Cola Company's global ecosystem. This position is essential for ensuring the reliability, availability, and performance of MarTech systems. Responsibilities include monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to uphold exceptional service standards. This is a full-time remote position with scheduled shifts.