About the job
Fastly is seeking a Global IT Support Supervisor based in San Francisco, CA. This position leads the IT support team and focuses on providing strong service to users around the world.
Role overview
The supervisor manages daily support operations, handles escalated issues, and works to ensure users receive prompt and effective solutions to their IT problems. Collaboration across departments is a key part of this role, with the goal of improving support processes and enhancing the overall user experience.
What you will do
- Lead and guide the IT support team
- Oversee support operations and workflows
- Manage escalations and complex user issues
- Work with other departments to refine and improve IT support processes

