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Global IT Support Supervisor

Fastly, Inc.San Francisco, CANew
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in IT support management or a similar role. Strong leadership skills with the ability to motivate and guide a team. Excellent problem-solving capabilities and a customer-centric mindset. Familiarity with IT service management frameworks (e.g., ITIL) is a plus. Exceptional communication and interpersonal skills.

About the job

Fastly is seeking a Global IT Support Supervisor based in San Francisco, CA. This position leads the IT support team and focuses on providing strong service to users around the world.

Role overview

The supervisor manages daily support operations, handles escalated issues, and works to ensure users receive prompt and effective solutions to their IT problems. Collaboration across departments is a key part of this role, with the goal of improving support processes and enhancing the overall user experience.

What you will do

  • Lead and guide the IT support team
  • Oversee support operations and workflows
  • Manage escalations and complex user issues
  • Work with other departments to refine and improve IT support processes

About Fastly, Inc.

Fastly is a leading edge cloud platform that empowers developers to deliver fast, secure, and scalable applications. Our team is driven by innovation and a commitment to excellence, making us a trusted partner for businesses around the world.

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