Global IT Lead

Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.

About Lalamove Lalamove launched in 2013 in Hong Kong and has grown into a global on-demand delivery platform. Every day, millions of delivery partners use Lalamove’s technology to connect with customers and fulfill orders. The company employs over 1,600 people across Southeast Asia and Latin America. In 2018, Lalamove reached unicorn status, supported by leading venture capital firms, and continues to expand. Lalamove’s culture centers on passion, humility, determination, and follow-through. The team values people who are self-motivated, operations-focused, and bring fresh ideas. Role Overview: Driver Onboarding Lead This role leads driver acquisition and onboarding efforts in Mexico City. The Driver Onboarding Lead shapes strategies to attract new drivers, manages the onboarding process, and works to maintain a steady supply of drivers for the platform. The position aims to improve conversion rates and create an efficient, straightforward onboarding experience for every new driver.

Join pearltalent as a Sales Operations & Onboarding Coordinator, where you will play a pivotal role in supporting our off-price retail and consumer packaged goods (CPG) division. In this fully remote position, you will be responsible for streamlining sales operations and ensuring a seamless onboarding experience for new team members.

About Owner.com Owner.com helps local restaurants grow by using advanced AI. Our technology improves SEO, marketing, and online ordering, making it easier for restaurants to increase direct orders. Instead of handing off complex software, Owner.com offers a streamlined system managed by a team with industry experience. Clients benefit from access to engineers and marketers, resources usually available only to large chains. Our Vision Owner.com exists to help independent restaurants compete and succeed online. But our mission goes further. Many local businesses struggle as large tech companies take their customers and profits. Once our restaurant solutions are fully developed, we plan to expand and support other local businesses as well. We see a future where millions of local business owners use our technology to thrive in the digital world. Read our Series C memo Company Growth Since our start in 2020, Owner.com has generated revenue in the tens of millions and processed more than half a billion dollars in online orders. Today, 1 in 5 Americans has used an Owner.com website. We have helped over 20,000 restaurant owners save nearly $200 million in fees. Our Team Our team includes talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we plan for significant growth in 2026, we welcome people who want to make a difference for local businesses.

Join inetum2 as a SAP SuccessFactors Onboarding Consultant, where you will play a pivotal role in transforming client onboarding processes through SAP SuccessFactors solutions. You will collaborate with diverse teams to design, implement, and enhance onboarding strategies that optimize workforce integration and engagement.

Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

About Doctoralia Mexico Doctoralia connects millions of patients with healthcare specialists, offering digital tools that help transform clinical practice. As a leading SaaS platform in Mexico and a global reference in digital healthcare, the company focuses on making healthcare more efficient and centered on patient needs. Role Overview: Onboarding Customer Success Specialist This role supports healthcare professionals as they join the Doctoralia platform. The Onboarding Customer Success Specialist guides new users through their first steps, builds trust, and helps them become confident with Doctoralia’s digital solutions. The goal is to set up each specialist for long-term success and support the shift toward digital healthcare. Main Responsibilities Manage the complete onboarding process for new clients, ensuring smooth integration and early confidence with the platform. Train and guide healthcare professionals in using Doctoralia’s digital tools, adapting training to each specialist’s needs. Spot areas for improvement during onboarding and suggest practical solutions to improve the user experience. Track each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Work closely with Product and Support teams to share user feedback and help improve Doctoralia’s solutions. Professional Profile Experience: 1 to 2 years in Customer Success or Account Management, handling a portfolio of 100-150 clients. Tech Savvy: Comfortable working in startup, marketing, or advertising settings. Data-Driven: Able to read and analyze data to improve campaign results. Location This position is based in Mexico City.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.

We are seeking a dynamic and results-driven Commercial Operations Lead to join our innovative team at Clara. This role is pivotal in guiding our commercial strategies and operational excellence, ensuring we achieve our business goals while delivering exceptional value to our customers.The ideal candidate will possess a strong analytical mindset, leadership skills, and a passion for driving performance in a fast-paced environment. As the Commercial Operations Lead, you will work closely with cross-functional teams to optimize our operational processes and enhance our market presence.

About OfficeSpace:OfficeSpace Software is at the forefront of providing a cutting-edge AI operating system tailored for the built environment. Our platform empowers teams to effectively plan, connect, and perform within the workplace. As a performance-oriented, private equity-backed organization, we prioritize hiring based on merit and a commitment to long-term success. If you're an entrepreneurial spirit, passionate, and driven by rapid innovation, particularly in the realm of Agentic AI, you might be the perfect fit. Our exceptional teams operate across the US, Canada, and Costa Rica, fostering a culture built on trust, respect, growth, and impactful contributions.About the Role:As the GTM Systems Lead, you will take ownership of the systems that drive our sales, closing, and growth processes. You will construct and manage the infrastructure behind our revenue engine, primarily utilizing Salesforce and Dealhub (CPQ), integrated into a modern, AI-enabled ecosystem.This is a hands-on, builder-oriented position. You will influence how data is managed, how teams collaborate, and how automation can enhance efficiency by replacing manual processes. We provide the platform; you design the future.Key Responsibilities:Drive strategy, ensure clarity, and scale operations effectively.

About UsWho We Are at StripeStripe is a leading financial infrastructure platform designed for businesses of all sizes. From Fortune 100 companies to the most innovative startups, millions trust Stripe to handle their payment processing, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting an incredible chance for you to help shape the global economy while engaging in work that is both meaningful and impactful.Our vibrant office in Mexico City plays a pivotal role in our mission to transform the financial landscape for businesses worldwide. Here, we foster a culture of collaboration, innovation, and excellence. Joining our Mexico City team means becoming part of a mission-driven community committed to enhancing the global economy. We focus on creating with precision and creativity while celebrating our achievements together. Our inclusive culture values every team member's voice, as we tackle over a million support cases annually, empowering our users not just to resolve issues but to realize their goals.

About UsWelcome to StripeAt Stripe, we're revolutionizing financial infrastructure for businesses worldwide. With millions of clients ranging from renowned global enterprises to dynamic startups, we empower them to accept payments, optimize revenue, and unlock new growth opportunities. Our mission is to elevate the GDP of the internet, and we invite you to join us in this transformative journey, where your work can have a profound impact on the global economy.Join Our TeamThe Financial Crimes team is pivotal in safeguarding a healthy financial ecosystem and maintaining trust in the Stripe platform. We work diligently to prevent prohibited parties from accessing our services while identifying and mitigating risks related to money laundering, terrorist financing, and other financial crimes. As our user base and global reach expand, this team will play a crucial role in upholding regulatory compliance and contributing to our mission of enhancing the GDP of the internet responsibly.Our Mexico City office embodies a culture of collaboration, innovation, and excellence. As a member of this vibrant team, you will be part of a mission-driven community committed to reshaping the financial landscape for businesses everywhere. We value teamwork, creativity, and celebrating our successes together, all while striving for excellence in our craft.We foster an inclusive and supportive environment where every team member's voice is valued. Our commitment is evident as we handle over a million support cases each year, empowering our users to resolve challenges and achieve their objectives.

ABOUT US At Indie Campers, we are dedicated to making road trips accessible to everyone. As a leading campervan marketplace, we've harnessed a digital-first approach and a customer-centric ethos to create an exceptional booking experience that offers high-quality road trips at competitive prices. With over one million nights booked across our travel platform, we have proudly served more than 300,000 travelers from 169 countries. Our diverse range of offerings includes short-term RV rentals, long-term campervan subscriptions, and opportunities to purchase vehicles from our inventory. Driven by a strong technological backbone, we face exciting challenges that require top-tier talent and unwavering motivation. Join our expanding team and embark on this thrilling journey with us. THE ROLE As the Senior Support Lead Specialist - Americas, you will be an integral part of a regional team responsible for executing processes at our local depots and managing their teams. Your primary focus will be to ensure that operational support procedures are implemented to the highest standards for both our customers and local operations. Your role is crucial in enabling our global support team to execute processes designed to assist our local operations, ensuring customer satisfaction, and supporting team members in your region. You will directly impact client experiences by leading service recovery efforts, identifying process improvements, and implementing actions aimed at enhancing customer satisfaction. Reporting to the Regional Operations Director, you will serve as the customer advocate within the regional team, striving for optimal execution to meet customer expectations and coordinating efforts with your team. WHAT WILL YOU WORK ON? Oversee daily execution of local operations, analyzing customer satisfaction data to identify improvement opportunities. Implement daily service recovery procedures, proactively addressing customer journeys that have breached service SLAs and adjusting experiences accordingly. Coordinate corrective actions and improvements based on customer feedback.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

About WatershedWatershed is a pioneering enterprise sustainability platform, empowering companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate and ESG data. Our platform facilitates the generation of audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while actively driving meaningful decarbonization efforts. We are eager to welcome team members who are passionate about product development, thrive in a mission-driven startup environment, and are excited to contribute to cultivating the culture of an expanding team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote workforce across the US and Europe, we believe you will find an inspiring opportunity with us!The RoleAre you enthusiastic about building exceptional technology and fostering great teams? As Watershed scales its world-class engineering team, we are establishing an office in Mexico City and seek a founding Engineering Technical Lead. This role offers the unique opportunity to build a team from the ground up and shape the culture of our new office.As the Tech Lead for our Engineering teams, you will be a seasoned engineer responsible for directing the team’s technical vision, ensuring alignment with other teams’ product areas, and maintaining high technical and operational standards. Hands-on coding will be a vital aspect of your role.Reporting to the founding Engineering Manager in CDMX, you will collaborate with engineering leadership and Watershed’s co-founders to establish a successful team in Mexico City, complementing our thriving engineering teams in San Francisco, New York City, and London.Key Responsibilities:Lead a co-located team of 4-8 engineers tasked with developing our Supply Chain product module.Collaborate closely with the Engineering Manager, Product Manager, and Designer to shape the team’s product and architectural vision.Work alongside peer tech leads and domain experts in the US and UK to harmonize standards, roadmaps, and execution, and engage in our Technical Lead forum to enhance our architecture and accelerate development velocity.Act as a hands-on partner and mentor for engineers leading the design and implementation of specific features or projects.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.