Global IT Category Manager

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

ABOUT TIDETide is dedicated to empowering small and medium-sized enterprises (SMEs) by streamlining their business operations. We provide not only business accounts and banking services but also a robust suite of administrative solutions, including invoicing and accounting.We are revolutionizing the small business banking landscape, boasting over 1.8 million members across the UK, India, Germany, and France.Our innovative technology is specifically designed for SMEs, offering rapid onboarding, minimal fees, and unique features. Our data-driven approach is central to our mission: to help SMEs save both time and money, allowing them to focus on their passions.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA global team of over 2,500 Tideans - we champion diversity!Headquartered in Central London, with member support and tech centers in Sofia, Bulgaria, and additional technology hubs located in Serbia, Romania, Lithuania, and India, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:This position is part of Tide's Paid Plans CRM team - a dynamic group of marketers fueled by ownership, innovation, and measurable impact.Our mission is straightforward: to assist our members in saving time and money, enabling them to concentrate on their core activities. We leverage data, creativity, and technology to enhance engagement, retention, and long-term value.WHAT WE ARE LOOKING FOR:We are in search of a seasoned CRM professional with a robust background in subscription-based technology companies. You should have a proven track record of crafting and implementing CRM strategies that bolster retention and amplify customer lifetime value.Your understanding of subscription models, recurring revenue dynamics, and best practices in subscription management will be key. Proficiency with CRM tools and marketing automation platforms, coupled with strong analytical abilities to transform data into actionable insights, is essential.As the CRM Manager – Subscriptions, your responsibilities will include:Leading the design and execution of CRM strategies for subscription products, ensuring alignment with business goals and growth objectives.Providing strategic insights to senior CRM team members regarding best practices and new trends.Overseeing and mentoring a Senior CRM Executive, promoting a collaborative culture.

ABOUT TIDEAt Tide, we empower SMEs to streamline their operations and save both time and money. We offer not just business accounts and banking services, but a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global membership exceeding 1.8 million across the UK, India, Germany, and France.By leveraging the latest technology, our solutions are crafted specifically for SMEs. With rapid onboarding, low fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and resources so they can focus on their passions.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.Our membership exceeds 1.8 million, including 800,000 in the UK and 1,000,000 in India, with rapid growth.We have successfully raised over $300 million in funding.Our team consists of over 2,500 diverse Tideans globally.Our offices span Central London, with a technology and member support center in Sofia, Bulgaria, and additional centers in Serbia, Romania, Lithuania, and Hyderabad, alongside offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:As the CRM Manager for Wealth, you will enhance an existing program that is primed for expansion, focusing on optimization, personalization, and automation. You will spearhead the campaign delivery and planning processes to establish a premier automation and personalization initiative across various marketing channels and interactions, aimed at engaging and nurturing our members' investment portfolios.Your proven track record in testing and improving KPIs will be crucial. We are a motivated team passionate about the challenges we tackle, valuing collaboration and immediate feedback over prolonged discussions.Your Responsibilities Will Include:Developing the campaign strategy for various Tide Payment products.Tracking, analyzing, and presenting Tide Wealth KPIs and campaign performance to the department and stakeholders.Creating, executing, and refining campaign workflows.Establishing a comprehensive testing and personalization roadmap aligned with the product team.Supporting overall team forecasting efforts.Managing stakeholder relationships effectively.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with more than 2,000 professionals working across the UK, Europe, North America, Asia, and Australia. The firm partners with organizations to support large-scale change and deliver measurable value. Baringa’s teams combine international perspective with local expertise, working closely with clients to help them reach their goals. The firm’s experience covers sectors such as energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa’s services include strategy, transformation, and operational improvement, all supported by advanced technology, data, AI, and digital tools. Baringa is known for its collaborative style and for building strong client relationships. Teams work side by side with clients, focusing on shared priorities and delivering results. The company has been recognized as a Great Place to Work worldwide, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: Management Consultant – CRM Platforms The Digital & Technology (D&T) Platforms team at Baringa is growing. The team is seeking experienced consultants with a background in Customer Relationship Management (CRM) platforms. This role is based in Sofia, Bulgaria, and involves working on international projects that use the latest tools and approaches. Consultants in this practice help global organizations design and deliver complex CRM transformations. The work goes beyond technology, addressing the commercial, organizational, and cultural factors that drive customer engagement and business growth. Projects span multiple industries, regions, and customer profiles, with opportunities to collaborate with Baringa’s network of experts worldwide. What You Will Do Work with clients on end-to-end CRM transformation projects, from strategy through to execution Use advanced CRM tools and methods to solve business challenges and improve customer engagement Partner with teams across Baringa’s global network, contributing to projects in various sectors and markets Address commercial, organizational, and cultural aspects of CRM change, not just technology implementation Who We’re Looking For Consulting experience with CRM platforms Comfort working on international projects and collaborating with diverse teams Ability to approach CRM transformation from both a technical and business perspective Interest in working across different industries and client types Location Sofia, Bulgaria

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations and save both time and money. We provide not only business accounts and banking services but also a robust suite of user-friendly administrative solutions encompassing invoicing, accounting, and more.Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored for SMEs. With swift onboarding, competitive fees, and innovative features, we are dedicated to data-driven strategies that fulfill our mission: to help SMEs reclaim their precious time and financial resources, allowing them to focus on their passions.Tide facts:Serving SMEs in the UK, India, Germany, and France.More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Over $300 million raised in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, a support and tech center in Sofia, Bulgaria, and additional tech hubs across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:We are on the lookout for a meticulous and commercially savvy Senior CRM Executive to drive the expansion of our rapidly growing product areas at Tide.Your role will involve developing automation strategies, analyzing performance metrics, and collaborating with key stakeholders to narrate performance insights to the business.As a Senior CRM Executive:You will manage and execute acquisition and engagement CRM campaigns, emphasizing automation and personalization to enhance crucial metrics, working closely with product, content, BI, and various marketing teams.You will have the freedom to create and execute test and learn plans, A/B tests, and optimization strategies.Join a diverse, multinational team of passionate CRM professionals, product marketers, and product managers committed to collaboration, innovation, and ownership, all focused on assisting our members in saving time and money.Lead the development and optimization of key cross-sell campaigns and customer journeys.

Join the Kaizen Gaming Team!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech firms globally, operating across 20 diverse markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of loyal customers.We are a vibrant, multicultural team of over 2,700 professionals from more than 40 nationalities, spread across three continents.Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, we assure you that no two days will be the same. Are you ready to unleash your potential?About the RoleAs a CRM Executive, you will partner with the CRM Manager to implement the CRM strategy for the Betano brand in Bulgaria, focusing on both Sportsbook and Casino products across multiple channels. Your mission will be to enhance customer engagement, drive growth in active players, and achieve retention and cross-sell goals for our Sportsbook and Casino offerings.Your Responsibilities:Collaborate with the CRM Manager and HQ teams to craft a data-driven CRM strategy tailored to the local market, accounting for compliance, market dynamics, and competitive landscape.Design and implement personalized, targeted campaigns through various customer channels, including onsite messaging, email, SMS, and push notifications.Assist in the implementation of website banners, articles, and engaging stories.Monitor all lifecycle journey performances, recommend best practices for campaign optimization, and ensure timely updates.Oversee the development of visual creatives, ensuring they meet our high-quality standards and deadlines.Coordinate with stakeholders (CRM HQ, Content, Legal, Customer Service, Marketing) to align marketing strategies, deliverables, and compliance.Ensure smooth execution and delivery of campaigns, keeping stakeholders informed about performance metrics and outcomes.Stay abreast of competitors’ trends and initiatives to maintain our competitive edge.Proactively propose new ideas to optimize processes and enhance customer experiences across all channels.Identify customer touchpoints and ensure effective communication strategies are in place.

As an IT Audit Manager at Experian, you will play a pivotal role in ensuring the integrity of our information systems and compliance with regulatory standards. You will lead a team of audit professionals in conducting thorough audits, assessing risk management processes, and providing insightful recommendations to enhance our IT governance.Your expertise will help safeguard our data assets and improve our overall operational efficiency. You will collaborate closely with various departments to ensure alignment with industry best practices.

We are seeking a dedicated IT Delivery Manager to spearhead the successful delivery of software projects from inception to completion. Utilize your project management skills to meet project objectives, ensuring both client satisfaction and team success. You will be contributing to a large-scale, high-visibility platform tailored for optimal performance, availability, and scalability, managing a substantial volume of documents within a distributed, cloud-based environment.YOUR ROLE:Oversee project delivery activities in partnership with technical leaders, project teams, and stakeholders.Maintain communication with stakeholders throughout the project lifecycle.Empower your team by fostering engagement, motivation, and personal development among all members.Act as a mentor to cultivate a collaborative, high-performing work environment.Manage team capacity, allocate resources effectively, and facilitate the evolution of team structure over time.Leverage Agile project management tools to plan, organize, and monitor project activities.Collaborate with the team to develop realistic roadmaps and challenge estimates when necessary.Track project and budget progress, ensuring deliverables are completed on schedule and within scope.Ensure documentation aligns with both internal and client standards.Evaluate and manage change requests while maintaining control over project goals and scope.Our roles emphasize in-person collaboration to enhance teamwork, learning, and relationship-building with clients, colleagues, and communities. As an employer, we strive to be flexible to accommodate your specific work/life needs.

Join our team at Experian as a Risk Manager, where you will play a vital role in identifying, analyzing, and mitigating risks that could impact our organization. You will collaborate with various departments to enhance risk management strategies and ensure compliance with regulatory standards.We are looking for a dynamic professional who can navigate complex risk scenarios and contribute to our mission of delivering data-driven insights.

Role overview constructorknowledg seeks a Senior IT Manager in Bulgaria to combine team leadership with direct technical work. The focus centers on Microsoft 365 and Entra ID, supporting both cloud productivity and identity management. This role involves guiding a small IT group while remaining actively engaged in technical projects and operations. What you will do Lead and mentor a team of 2-3 IT professionals, with the possibility to expand the group to 5 as company needs grow. Shape strategy and set direction for Microsoft 365 and Entra ID initiatives. Handle complex technical escalations that require expertise and sound judgment. Collaborate with security, engineering, and business teams to support broader company objectives. Balance leadership responsibilities with hands-on involvement in daily technical operations. Key qualifications Extensive hands-on experience with Microsoft 365 and Entra ID. Proven track record leading and developing small technical teams. Strong problem-solving skills, particularly in managing escalations. Comfort working independently and partnering with other departments. Location This position is based in Bulgaria.

Main Purpose of the Job:The Global Product and Accreditation Manager for Forest Management Certification at SGS will spearhead the growth and development of the Global Forest Management Certification business. This pivotal role encompasses the management of FSC Forest Management accreditation and the oversight of local PEFC FM accreditations, supporting the Global Forestry Team in enhancing our Forest Management initiatives.Reporting Structure:This position reports directly to the Global Head of Forestry and Nature.Responsibilities:Lead the strategic development of the Business Assurance (BA) Forest Management certification, including FSC FM and PEFC FM.Oversee the FSC Forest Management accreditation and manage local PEFC FM accreditations.Ensure effective coordination of accreditation body audits and timely resolution of findings.Address complaints and appeals in line with SGS policies and accreditation standards.Prepare necessary documentation for Advisory Board meetings.Ensure certification competence, including auditor approval and technical sign-off roles.Oversee quality management and performance monitoring of SGS affiliates.Conduct internal technical audits as per the global audit plan.Perform Level 1 (L1) audits within accreditation scopes.Review certification reports for compliance and robust decision-making.Provide technical reviews of Forest Management reports as necessary.Offer timely technical support to SGS affiliates.Maintain comprehensive records as per accreditation requirements.Manage the ongoing accuracy of the FSC database.Ensure adherence to quality and safety standards of the SGS management system.Conduct FSC Forest Management audits as needed.Undertake additional duties as assigned by the direct line manager.Specific Authorities:Stop the use of any safety-hazardous equipment and report issues to higher authorities.Cease work affecting service quality and notify higher authorities.Initiate formal improvement requests for system deviations or identified improvements.

Role Overview Playtech Plc is hiring a Data Manager in Sofia. This position oversees data management operations for a major technology company in the gaming sector. The Data Manager ensures data remains accurate, secure, and accessible across multiple platforms. What You Will Do Oversee daily data management activities Maintain data integrity and accessibility Work with teams from different departments to strengthen data analytics and reporting Support strategic business decisions through reliable data practices About Playtech Plc Playtech is a technology leader in the gaming industry, known for delivering innovative solutions to partners worldwide.

Join Experian as an IT Controls Manager focused on Internal Controls over Financial Reporting (ICFR). You will play a crucial role in ensuring robust IT controls, enhancing operational efficiency, and supporting compliance across our organization.

A career that’s the whole package!At Conga, we’ve cultivated a thriving community where our colleagues can excel. Here, you will discover opportunities to innovate and foster growth through both individual and team development, all within an environment that values every voice.Conga streamlines commercial operations, allowing businesses to operate as interconnected, smarter enterprises. By harmonizing the individuals and processes that propel commerce, Conga synchronizes pricing, quoting, contracting, rebates, and communications, ensuring that teams remain aligned and buyers keep progressing. The outcome is reliable decision-making, consistent buyer experiences, and sustainable growth. Over 10,000 clients globally, including more than 50% of the Fortune 100®, rely on Conga when faced with intricate commercial challenges and significant global implications.Our ethos is anchored in the Conga Way, a framework that embodies our values and influences everything from recruitment to decision-making, as well as essential programs such as recognition. Developed with input from our colleagues, the Conga Way is the cornerstone of our vibrant culture.Job Title: Platform Product ManagerLocation: Sofia, BulgariaReports to: Group Product ManagerThe Platform Product Manager at Conga is accountable for the strategy, planning, execution, and delivery of our core platform capabilities—the foundational services that power the entire Conga product suite. You will not only be developing a product; you will be creating the engine upon which other products are built. Here, you will bridge the technical and business realms, ensuring successful integration and performance.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the landscape of trading and investing. Our innovative products are designed to inspire and engage users, allowing them to build wealth effectively.We believe that a culture of excellence and rapid progress is crucial to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the trust and scale we've cultivated in a short span of time.Role OverviewWe are seeking a talented Recruitment Operations Manager to architect and oversee the foundational operations of our recruitment function. This is a unique opportunity to shape the future of our hiring processes from the ground up, including ownership of the technology stack, data management, procedural frameworks, and strategic planning. This role is perfect for a systems thinker who thrives on making impactful architectural choices as we scale our operations.Your ResponsibilitiesWorkflow Analysis & Optimization:Analyze current workflows and create new processes based on foundational principles; implement data-driven enhancements and track KPIs to ensure sustained improvements.Technology Stack Development:Assess, implement, and refine the tools and integrations that power our recruitment function—ATS, CRM, scheduling, sourcing—and manage the data model and integration framework.Performance Reporting & Analytics:Develop key metrics and dashboards that provide recruiters, hiring managers, and leadership with real-time performance insights.Program Management:Lead the operational design and execution of structured programs, establishing scalable processes rather than ad-hoc solutions.AI & Automation Integration:Integrate AI-driven tools across the recruitment workflow; prioritize tools based on measurable outcomes rather than features.QualificationsYou should possess proven experience in managing recruitment operations or a closely related function, demonstrating a strong understanding of operational excellence and innovation.

As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.

Join Playtech as a Business Project Manager and take the lead on exciting projects that drive innovation and efficiency. In this dynamic role, you will oversee project management activities, coordinating with cross-functional teams to ensure successful delivery within set timelines and budgets.Your expertise will be instrumental in identifying project requirements, managing stakeholder expectations, and implementing best practices to enhance project performance. If you are a proactive leader, passionate about project management and looking to make a significant impact, we want to hear from you!

Join our dynamic team as an On-Demand Account Manager and play a crucial role in enhancing our customer relations and ensuring satisfaction. You will be responsible for managing accounts actively, addressing client needs, and supporting our operational goals.