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Global FP&A Manager for Customer Success at Unit4 | London

Unit4London
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Experience RequirementsEssentialDemonstrated expertise in Professional Services project accounting, preferably in global or multi-region environments. Sound financial and commercial judgment across fixed-price and time-and-materials delivery models. Proven track record as an effective senior finance business partner, with the ability to influence stakeholders and challenge assumptions confidently. Advanced financial analysis and modeling skills, with proficiency in Excel. Comfortable operating in fast-paced, international, and matrixed environments. DesirableExperience in consulting, SaaS, or global delivery organizations. Practical exposure to IFRS 15 within a services or software context. Experience working closely with PMO, Delivery, or Customer Success teams.

About the job

Job Purpose

Join Unit4 as a Global FP&A Manager, where you'll be the key financial partner for our Customer Success (CS) organization. In this pivotal role, you will steer robust financial governance and deliver insightful commercial analysis across our worldwide CS project portfolio. You will take charge of project financial performance reporting, collaborate closely with CS leadership, Delivery, PMO, and FP&A teams, ensuring high-quality, compliant, and actionable financial insights that drive sustainable margin performance and operational excellence.

As a vital member of the finance team, reporting directly to the VP, FP&A, you will function as an embedded finance partner to Customer Success, working hand-in-hand with FP&A colleagues and the broader finance teams.

Accountabilities & Responsibilities

Financial Leadership of the Global CS Portfolio

  • Own project-level financial governance and performance reporting for the global Customer Success portfolio.
  • Ensure accurate project accounting, including revenue and cost matching, accruals, WIP, unbilled revenue, and aged debt.
  • Deliver timely month-end close outputs with detailed insights, variance analysis, and forward-looking commentary.
  • Maintain financial integrity and compliance with relevant accounting standards, internal policies, and governance frameworks.

Business Partnering & Commercial Insight

  • Act as the senior finance partner to CS leadership, Delivery Directors, PMO, and Project Managers.
  • Confidently challenge delivery assumptions, commercial constructs, margin expectations, and project plans.
  • Translate financial data into actionable insights for improved margin performance and delivery outcomes.
  • Support decision-making across the entire project lifecycle, from initiation through to delivery and closure.

Forecasting & Planning

  • Coordinate global CS forecasting cycles, maintaining comprehensive forecast records and assumptions.
  • Support scenario modeling to guide operational, resourcing, and commercial decisions.
  • Provide insights to assist with long-term planning for Professional Services and Customer Success.

Commercial & Delivery Governance

  • Collaborate closely with PMO to uphold strong project governance, including scope control, change management, and commercial terms.
  • Support accurate and timely billing in partnership with Billing, Revenue Recognition, and Delivery teams.
  • Proactively identify financial risks and opportunities throughout the project lifecycle, recommending corrective actions.

Audit, Compliance & Financial Controls

  • ...

About Unit4

Welcome to Unit4. With over four decades of expertise, we are a dynamic and rapidly expanding Cloud company dedicated to reshaping Enterprise Resource Planning (ERP) for mid-market people-centric organizations. Our innovative, adaptive, and intuitive software solutions allow our clients to focus more on meaningful, high-value work. At the core of our mission is a simple yet profound purpose: Improve how people work by focusing on what truly matters—a powerful vision that empowers individuals to prioritize effectively. We are defining how work should feel; empowering our team with the right tools to achieve the autonomy they require—this is what sets us apart.

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