About the job
Join Mercier Consultancy Group as a German Speaking Rent-a-Car Consultant and take advantage of our fully funded relocation to the vibrant city of Sofia, Bulgaria. This position is ideal for individuals who are dedicated to delivering outstanding customer service and are excited to advance their careers in the thriving car rental sector.
In this role, you will support German-speaking clients with their vehicle rental requirements, ensuring a smooth and enjoyable experience throughout their rental journey.
Key Responsibilities:
- Deliver exceptional customer service to German-speaking clients, efficiently handling inquiries, bookings, and ongoing support.
- Manage the car rental process, including vehicle handovers, returns, and troubleshooting customer concerns.
- Conduct vehicle inspections and clearly communicate all rental terms and conditions to customers.
- Collaborate with the operations team to ensure vehicle availability and uphold service standards.
- Stay informed about the fleet, special promotions, and company policies to assist customers effectively.

