About the job
Are you ready to start an exciting new chapter in Bulgaria? Mercier Consultancy MD is delighted to present a fantastic opportunity for German-speaking professionals to join our team in Sofia, with all relocation expenses fully covered! We are on the lookout for dynamic individuals who are eager to provide exceptional customer service and immerse themselves in the rich and vibrant Bulgarian culture.
Key Responsibilities
- Deliver outstanding customer support to our German-speaking clients through various communication channels, including phone, email, and chat.
- Proactively address customer inquiries and concerns with a solutions-oriented mindset, ensuring the highest level of service.
- Assist clients by providing product information, service guidance, and detailed instructions as necessary.
- Work collaboratively with internal teams to guarantee seamless service delivery and uphold customer satisfaction.
- Accurately document customer interactions and feedback in our CRM system.
- Stay updated on company services and developments to provide the best assistance to clients.

