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German Speaking Customer Support Roles in Sofia, Bulgaria - Relocation Included

Mercier Consultancy MDRemote — Poland
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in German (both written and spoken); proficiency in English is a plus. Prior experience in customer support, sales, or related fields is preferred. Proven ability to communicate effectively and build rapport with customers. Strong problem-solving skills and adaptability in a fast-paced environment. Familiarity with CRM tools and standard office software applications. A collaborative team player who enjoys contributing to collective goals. Willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered. A genuine enthusiasm for exploring and embracing Bulgarian culture and lifestyle.

About the job

Are you ready to start an exciting new chapter in Bulgaria? Mercier Consultancy MD is delighted to present a fantastic opportunity for German-speaking professionals to join our team in Sofia, with all relocation expenses fully covered! We are on the lookout for dynamic individuals who are eager to provide exceptional customer service and immerse themselves in the rich and vibrant Bulgarian culture.


Key Responsibilities

  • Deliver outstanding customer support to our German-speaking clients through various communication channels, including phone, email, and chat.
  • Proactively address customer inquiries and concerns with a solutions-oriented mindset, ensuring the highest level of service.
  • Assist clients by providing product information, service guidance, and detailed instructions as necessary.
  • Work collaboratively with internal teams to guarantee seamless service delivery and uphold customer satisfaction.
  • Accurately document customer interactions and feedback in our CRM system.
  • Stay updated on company services and developments to provide the best assistance to clients.

About Mercier Consultancy MD

Mercier Consultancy MD is a leading consultancy firm dedicated to providing exceptional services and support to our clients. We pride ourselves on our commitment to excellence and fostering a positive work environment that encourages personal and professional growth.

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