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German-Speaking Back Office Gaming Support Specialist - Sofia

Mercier ConsultancyPleven, Pleven Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluency in both German and English, written and spoken. Clearly state your native language and nationality in your CV and/or cover letter. Preferred experience in back office gaming support or similar roles. Strong attention to detail and discretion in handling confidential information. Excellent communication skills with a collaborative team spirit. Willingness to relocate to Sofia, Bulgaria, with all relocation costs covered. Able to thrive in a fast-paced, dynamic work environment.

About the job

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.

Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.

Key Responsibilities

  • Provide back office support and technical assistance tailored to German-speaking players.
  • Analyze player accounts to identify potential irregularities or concerns.
  • Work collaboratively with front office teams and developers to resolve complex cases.
  • Monitor compliance with gaming policies and report on adherence status.
  • Ensure timely and accurate updates to player accounts and transactions.
  • Maintain detailed documentation of cases, processes, and communications in accordance with company standards.
  • Contribute to the enhancement of gaming support procedures to improve player experience.

About Mercier Consultancy

Mercier Consultancy is renowned for its commitment to excellence in the gaming industry, providing top-tier support for players worldwide. We pride ourselves on our professional environment and our dedication to employee development and satisfaction.

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