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Experience Level
Experience
Qualifications
QualificationsFluency in both German and English, written and spoken. Clearly state your native language and nationality in your CV and/or cover letter. Preferred experience in back office gaming support or similar roles. Strong attention to detail and discretion in handling confidential information. Excellent communication skills with a collaborative team spirit. Willingness to relocate to Sofia, Bulgaria, with all relocation costs covered. Able to thrive in a fast-paced, dynamic work environment.
About the job
Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.
Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.
Key Responsibilities
Provide back office support and technical assistance tailored to German-speaking players.
Analyze player accounts to identify potential irregularities or concerns.
Work collaboratively with front office teams and developers to resolve complex cases.
Monitor compliance with gaming policies and report on adherence status.
Ensure timely and accurate updates to player accounts and transactions.
Maintain detailed documentation of cases, processes, and communications in accordance with company standards.
Contribute to the enhancement of gaming support procedures to improve player experience.
About Mercier Consultancy
Mercier Consultancy is renowned for its commitment to excellence in the gaming industry, providing top-tier support for players worldwide. We pride ourselves on our professional environment and our dedication to employee development and satisfaction.
Empowering Wealth Building for AllAt Trading 212, we are revolutionizing the trading and investment landscape by developing outstanding products that resonate with our users.Our success hinges on cultivating a culture of excellence and rapid progress.Currently, we proudly serve over 4.5 million clients with more than €30 billion in assets under our management, demonstrating the trust and scale we've achieved in just a few years.Your RolePlan and coordinate all aspects of business travel, including accommodation, transfers, and detailed itineraries;Enhance and manage the office environment—collaborate with vendors and oversee office supplies and equipment;Take the initiative to streamline and enhance administrative processes;Execute operational tasks as directed by your manager;Collaborate effectively within a team while also managing tasks independently as they arise.Ideal Candidate ProfilePrior experience in a similar administrative role; experience in a travel agency or organizing business travel is a plus;Exceptional organizational skills and a results-driven mindset with meticulous attention to detail;Exhibits initiative, proactivity, accountability, and dependability;Bachelor’s degree in Business Administration or a related field (currently not enrolled in full-time studies);Proficient in English (minimum B2 level).What We ProvideOpportunities for rapid growth and potential realization;The chance to significantly impact—develop innovative services used by millions of investors;A collaborative environment with intelligent, motivated, and high-performing colleagues;A dynamic workplace where change is embraced.Recognition for your talents and contributions;A competitive salary package including annual bonuses;Comprehensive benefits including private health insurance, sports card, and 25 days of paid vacation annually.
Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.
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Join Ergomed, a leading global provider of specialized services to the pharmaceutical industry, as a Pharmacovigilance Officer - Team Leader. In this pivotal role, you will be responsible for overseeing a dedicated team focused on ensuring compliance and excellence in pharmacovigilance practices. Your leadership will guide the team in monitoring drug safety and regulatory requirements, contributing to the advancement of patient safety.
About Man GroupMan Group is a leading global alternative investment management firm dedicated to delivering superior returns for our discerning clients through our Systematic, Discretionary, and Solutions offerings. Our innovative investment strategies, bolstered by exceptional talent and cutting-edge technology, are supported by rigorous research and encompass both public and private markets across all major asset classes, with a significant emphasis on alternative investments. At Man Group, we forge strong partnerships with our clients, establishing meaningful connections and crafting customized solutions to achieve their investment objectives and those of the millions of retirees and savers we serve.Headquartered in London, we manage assets totaling $227.6 billion* and have a presence in multiple global offices. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a proud member of the FTSE 250 Index. For more information, please visit www.man.com.* As of December 31, 2025to followInclusion, Work-Life Balance, and Benefits at Man GroupYou will thrive in our inclusive workplace that promotes equal opportunities. Your unique insights will contribute to our success, as we prioritize a culture where inclusion is fundamental to our values. Through various initiatives, partnerships, and programs, you will find opportunities for personal and professional growth while fostering an inclusive environment for all within our firm and the industry. Discover more at www.man.com/diversity.Make a positive impact through our charitable initiatives while advancing your career through professional development, with flexible working arrangements available. Like all our employees, you will benefit from two annual 'Mankind' paid leave days for community volunteering.Our comprehensive benefits package includes competitive vacation entitlements, pension/401k, life and long-term disability insurance, group sick pay, enhanced parental leave, and long-service leave. Depending on your location, additional benefits may include private medical coverage and discounted gym memberships.
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Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.
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Join Mercier Consultancy Group as a Polish Back Office Gaming Support Specialist and enjoy an exciting opportunity to relocate to Sofia, Bulgaria, with all relocation expenses fully covered. As an integral member of our back office team, you will play a vital role in supporting our gaming operations by effectively managing customer inquiries and ensuring seamless operational workflows.Key ResponsibilitiesProvide exceptional back office support to Polish-speaking customers through email and various communication channels.Address customer queries related to gaming accounts, payments, and technical issues promptly and efficiently.Collaborate closely with operational and technical teams to ensure swift resolution of customer issues.Maintain thorough and accurate documentation of customer interactions and internal procedures.Contribute to identifying process improvements aimed at enhancing customer experience and operational efficiency.Stay informed on the latest gaming industry developments and internal policies to deliver knowledgeable support.
Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.
Mar 25, 2026
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