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German Sales Team Leader/Supervisor - Valencia

crossbordertalentsValencia, Valencian Community, Spain
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess:Bilingual proficiency in German and advanced EnglishA knack for navigating complex situations with multiple stakeholdersExceptional communication skillsPrior experience in a similar supervisory roleStrong change management capabilitiesA passion for customer care and service excellenceProject management skillsA commitment to personal and professional developmentProficiency in IT and business knowledgeHands-on experience with IT platforms, including Windows, MS Office, and internet configurationsA positive attitude towards challenges and problem-solving

About the job

Join our dynamic team as a German Sales Team Leader/Supervisor in beautiful Valencia! In this pivotal role, you will:

  • Monitor and evaluate team performance, providing constructive feedback to agents
  • Motivate and inspire your team to achieve outstanding results
  • Oversee training and development for each team member
  • Collaborate closely with the HR department during the recruitment process
  • Organize and streamline shift schedules for optimal productivity
  • Ensure compliance with up-to-date processes and procedures while managing overflow calls and tickets
  • Handle incoming customer inquiries across various channels and deliver timely resolutions in line with Service Level Agreements (SLA)
  • Offer guidance on effective selling techniques for complex outbound sales
  • Maintain a deep understanding of applications tailored to individual customer needs

About crossbordertalents

At crossbordertalents, we specialize in connecting top talent with leading companies. Our focus is on creating rewarding career opportunities and fostering a culture of growth and collaboration. Join us and be part of a vibrant team where your contributions make a difference!

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