About the job
Join our dynamic team as a German Sales Team Leader/Supervisor in beautiful Valencia! In this pivotal role, you will:
- Monitor and evaluate team performance, providing constructive feedback to agents
- Motivate and inspire your team to achieve outstanding results
- Oversee training and development for each team member
- Collaborate closely with the HR department during the recruitment process
- Organize and streamline shift schedules for optimal productivity
- Ensure compliance with up-to-date processes and procedures while managing overflow calls and tickets
- Handle incoming customer inquiries across various channels and deliver timely resolutions in line with Service Level Agreements (SLA)
- Offer guidance on effective selling techniques for complex outbound sales
- Maintain a deep understanding of applications tailored to individual customer needs

