About the job
At Via, we are revolutionizing the way transportation operates globally. Our mission encompasses everything from transforming individual commuting experiences to significantly lowering our planet's environmental impact. Join us in making a difference!
As the General Manager, you will oversee an innovative intermodal transit service in an exciting tech-driven environment. This position is not about following a predetermined path; instead, you will be at the forefront, navigating challenges and crafting solutions in a dynamic role that blends entrepreneurship, business development, and operational management. Are you ready to take on this exciting challenge?
This position requires on-site presence in Rochester, MN.
Key Responsibilities:
- Oversee daily operations of Via’s service for our partners, ensuring smooth functionality.
- Act as the primary point of contact for drivers and dispatchers, addressing operational challenges with creative scheduling solutions.
- Lead, mentor, and support the on-site team of dispatchers and shift managers.
- Be the public face of the operation, building strong relationships with driver partners, customers, community leaders, and local organizations.
- Collaborate closely with Via’s senior management and external partners.
- Establish clear performance metrics for the team, providing weekly visibility into progress against KPIs.
- Prepare analytical reports to enhance operational processes, optimize resource allocation, and elevate customer satisfaction.
- Ensure adherence to all relevant federal, state, local, and company policies and regulations governing service operations.
- Lead and develop a motivated team of drivers, fostering a collaborative and energetic workplace culture.

