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General Manager in Training at TOCA Social | London

TOCA SocialLondon, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Previous experience in a management role within the hospitality or competitive socializing industry. Demonstrated ability to lead and motivate a team. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Passion for delivering exceptional guest experiences.

About the job

Join TOCA Social, where we believe that the happiness of our teammates directly enhances the guest experience. As a General Manager in Training, you will be pivotal in curating outstanding experiences for our guests by coordinating various aspects of their journey. We seek a candidate with prior experience in competitive socializing or hospitality venues, who embodies the 51% attributes that shape our cultural values.

This role is a unique opportunity to train for a General Manager position, with guidance and support from seasoned leaders. You will gain hands-on experience and develop the necessary skills to effectively manage your own venue.

Location: TOCA Social, The O2, Peninsular Square, SE10 0DX

Reports to: Senior General Manager

Key Responsibilities:

Team Development

  • Recruit, onboard, and nurture a motivated, high-performing team in collaboration with your leadership group.
  • Promote an inclusive culture that prioritizes teammate engagement and wellbeing. Collaborate with the People Team and Learning & Development to facilitate career growth.
  • Lead by example, setting clear expectations and holding the team accountable for maintaining high standards.

Community Engagement & Brand Awareness

  • Represent TOCA Social in the local community, forging strong external partnerships.
  • Drive collaborations with local businesses, corporate clients, and community organizations.
  • Enhance the Golden Goal Club database to boost sign-ups, encourage repeat visits, and foster guest loyalty.
  • Lead local marketing efforts, events, and activations to increase foot traffic and brand recognition.

Commercial Management

  • Understand how daily operations influence revenue, labor, costs, and overall profit & loss performance.
  • Contribute to achieving key performance indicators by driving sales and optimizing operational efficiency.
  • Analyze performance data to inform strategic decision-making.
  • Manage labor planning, scheduling, and productivity in alignment with business needs.

Hands-On Leadership

  • Be present on the floor, delivering stellar guest experiences while supporting your team in real-time.
  • Mentor teammates and leaders to consistently provide exemplary service.
  • Act as the primary point of contact for guest recovery, addressing issues with empathy and accountability.
  • Foster a vibrant, energetic environment that embodies TOCA Social’s “Everybody Plays” culture.

Health, Safety & Compliance

About TOCA Social

TOCA Social is a vibrant, innovative venue located at The O2, London, transforming the way guests interact through competitive socializing experiences. We prioritize our teammates' happiness as it directly correlates with the quality of our guest interactions. Join us in creating unforgettable moments!

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