About the job
Join TOCA Social, where we believe that the happiness of our teammates directly enhances the guest experience. As a General Manager in Training, you will be pivotal in curating outstanding experiences for our guests by coordinating various aspects of their journey. We seek a candidate with prior experience in competitive socializing or hospitality venues, who embodies the 51% attributes that shape our cultural values.
This role is a unique opportunity to train for a General Manager position, with guidance and support from seasoned leaders. You will gain hands-on experience and develop the necessary skills to effectively manage your own venue.
Location: TOCA Social, The O2, Peninsular Square, SE10 0DX
Reports to: Senior General Manager
Key Responsibilities:
Team Development
- Recruit, onboard, and nurture a motivated, high-performing team in collaboration with your leadership group.
- Promote an inclusive culture that prioritizes teammate engagement and wellbeing. Collaborate with the People Team and Learning & Development to facilitate career growth.
- Lead by example, setting clear expectations and holding the team accountable for maintaining high standards.
Community Engagement & Brand Awareness
- Represent TOCA Social in the local community, forging strong external partnerships.
- Drive collaborations with local businesses, corporate clients, and community organizations.
- Enhance the Golden Goal Club database to boost sign-ups, encourage repeat visits, and foster guest loyalty.
- Lead local marketing efforts, events, and activations to increase foot traffic and brand recognition.
Commercial Management
- Understand how daily operations influence revenue, labor, costs, and overall profit & loss performance.
- Contribute to achieving key performance indicators by driving sales and optimizing operational efficiency.
- Analyze performance data to inform strategic decision-making.
- Manage labor planning, scheduling, and productivity in alignment with business needs.
Hands-On Leadership
- Be present on the floor, delivering stellar guest experiences while supporting your team in real-time.
- Mentor teammates and leaders to consistently provide exemplary service.
- Act as the primary point of contact for guest recovery, addressing issues with empathy and accountability.
- Foster a vibrant, energetic environment that embodies TOCA Social’s “Everybody Plays” culture.
Health, Safety & Compliance

