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General Manager at wshgroup | London

wshgroupLondon
On-site Full-time

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Experience Level

Manager

Qualifications

At least 3 years of experience in a similar retail role. Barista experience is advantageous. Demonstrated strong leadership and communication skills. Exhibit a positive, can-do attitude. Proficient at prioritizing multiple tasks in a fast-paced, dynamic environment while maintaining composure under pressure. Exceptional attention to detail and record keeping. A genuine passion for hospitality and delivering outstanding guest experiences. A collaborative team player. Lead by example and demonstrate initiative. Ability to adapt to challenges and opportunities with a solution-oriented mindset.

About the job

As a General Manager, you will spearhead the development and execution of strategic growth initiatives within our establishment. Your role encompasses a diverse range of responsibilities, including crafting sales strategies, overseeing recruitment and training, ensuring food quality and service excellence, and being actively engaged on the floor.

Key Responsibilities:

Commercial Management:

  • Accountable for the performance of the location, ensuring alignment with company forecasts and annual objectives.
  • Analyze performance metrics and drive profitable sales while consistently enhancing operational standards.
  • Coordinate marketing initiatives, including promotional events and discount programs.

Team Leadership:

  • Provide clear directives and briefings to team members.
  • Deliver constructive feedback through structured performance reviews.
  • Recruit top talent to strengthen the team at the location.

Client Engagement:

  • Build and sustain a strong, professional relationship with John Lewis.
  • Facilitate effective communication and engagement with key stakeholders.
  • Continuously monitor customer feedback and develop actionable plans based on insights.

Health & Safety, Food Safety, and ESG Compliance:

  • Ensure the location maintains a minimum score of 90% on European Safety Bureau assessments and achieves 5* ratings during EHO inspections.
  • Guarantee compliance with statutory and company regulations regarding health and safety, food safety, and environmental protocols.

About wshgroup

Founded with a vision to deliver not only exceptional natural food but also a remarkable experience, Benugo continues to thrive in providing London with culinary excellence. Our brand spans award-winning high street stores to cafes and restaurants in some of the world’s most cherished public spaces and attractions. We are proud to be expanding our partnership with John Lewis, reimagining the dining experience in 32 of their stores. This is a thrilling opportunity to innovate with fresh, high-quality ingredients sourced from local suppliers. Are you an innovative hospitality leader prepared to shape a prestigious collaboration at the highest level? We are in search of an outstanding General Manager to oversee our catering and hospitality strategy for this esteemed partnership.

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