About the job
As a General Manager, you will spearhead the development and execution of strategic growth initiatives within our establishment. Your role encompasses a diverse range of responsibilities, including crafting sales strategies, overseeing recruitment and training, ensuring food quality and service excellence, and being actively engaged on the floor.
Key Responsibilities:
Commercial Management:
- Accountable for the performance of the location, ensuring alignment with company forecasts and annual objectives.
- Analyze performance metrics and drive profitable sales while consistently enhancing operational standards.
- Coordinate marketing initiatives, including promotional events and discount programs.
Team Leadership:
- Provide clear directives and briefings to team members.
- Deliver constructive feedback through structured performance reviews.
- Recruit top talent to strengthen the team at the location.
Client Engagement:
- Build and sustain a strong, professional relationship with John Lewis.
- Facilitate effective communication and engagement with key stakeholders.
- Continuously monitor customer feedback and develop actionable plans based on insights.
Health & Safety, Food Safety, and ESG Compliance:
- Ensure the location maintains a minimum score of 90% on European Safety Bureau assessments and achieves 5* ratings during EHO inspections.
- Guarantee compliance with statutory and company regulations regarding health and safety, food safety, and environmental protocols.

