About the job
Plain builds customer support software for B2B companies. Our mission: help organizations move from reactive support to building real customer relationships. Teams like Cursor, Vercel, and Granola use Plain to streamline customer interactions, improve team collaboration, and strengthen workflows with AI-powered tools.
The B2B support landscape is changing quickly. AI is shifting support from a siloed function to something that touches the whole company, often across platforms like Slack and Discord. Old approaches, slow, manual, disconnected, no longer fit.
This role follows a hybrid model. Expect to spend three days each week in our London office.
What you will do
- Build across the stack: frontend, backend, and everything in between.
- Ship features that are fast, reliable, and a pleasure for users.
- Shape product and technical direction by working closely with design, engineering, and leadership.
- Partner with customers to understand their needs and create thoughtful solutions.
- Help foster a product-focused engineering culture.
What we look for
- Experience delivering features end-to-end, especially in fast-moving teams.
- Initiative and strong problem-solving skills; able to drive projects and improve how things work.
- Focus on customer success; values user experience as much as code quality.
- Interest in engaging with customers and shaping the product, not just executing tasks.
- Care for craftsmanship and enjoys building simple, effective, polished products.
- Wants to grow in a collaborative team and have a say in company practices.

