About the job
Join us in revolutionizing the future of shopping!
At Gorgias, we are dedicated to creating a transformative platform that integrates AI technology to enhance customer interactions throughout their shopping journey. We believe that Conversational Commerce is the future of e-commerce, and we are at the forefront of this exciting evolution.
Our mission is to foster meaningful relationships between brands and customers by ensuring every interaction is personal, seamless, and intelligent. By leveraging advanced AI capabilities alongside our extensive product knowledge, we are making the shopping experience more intuitive and connected than ever before.
To succeed in this endeavor, we maintain an unwavering focus on:
Quality: authentic and brand-aligned conversations.
Experience: a frictionless shopping path from chat to checkout.
Re-engagement: personal, one-on-one dialogues instead of disruptive marketing.
The potential for growth is tremendous. As AI continues to reshape purchasing behaviors, Gorgias is laying the groundwork for the next decade of e-commerce, where every brand boasts its own intelligent assistant and every customer feels valued and understood.
Join us in making Conversational Commerce a reality.
About the Team
Become a key member of our AI Agent team, which is essential to Gorgias's goal of establishing itself as the premier conversational platform for e-commerce. Our AI solutions facilitate millions of support and sales interactions daily, delivering exceptional experiences and driving substantial revenue growth for brands worldwide. Your contributions will directly impact how shoppers discover products, receive timely assistance, and make purchasing choices around the clock.
As a Software Engineer, you will design, construct, and scale the AI-driven platform that powers automated e-commerce support and sales. This role is high-impact, allowing you to influence our architecture, performance, and observability strategies to ensure our systems remain scalable, reliable, and efficient.

