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Front Office Team Leader

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in hotel front office management or a similar role. Strong leadership and communication skills. Ability to work in a fast-paced environment. Excellent problem-solving capabilities. Familiarity with hotel management software is a plus.

About the job

Accor Hotels seeks a Front Office Team Leader for its London location. This role centers on guiding the front office team to deliver a warm, welcoming experience for every guest. Daily tasks involve overseeing operations and ensuring service standards remain high throughout all guest interactions.

Key responsibilities

  • Supervise front office activities and keep workflows efficient
  • Support, train, and mentor team members
  • Handle guest inquiries and resolve issues professionally
  • Create an environment where guests feel valued and cared for

Requirements

  • Background in front office or hospitality positions
  • Strong communication and leadership abilities
  • Skill in managing several tasks and adapting to changing needs
  • Dedication to providing excellent guest experiences

About Accor Hotels

Accor Hotels, a leading global hospitality group, is committed to providing guests with unforgettable experiences. With a diverse portfolio of hotels and resorts, we pride ourselves on our innovative services, exceptional quality, and dedication to sustainability.

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