About the job
The Front Desk Guest Service Representative (GSR) plays a vital role in ensuring exceptional guest experiences by warmly welcoming visitors and efficiently addressing their needs and requests. This position is essential for upholding the quality standards set by Red Roof Inn while collaborating with hotel team members to maintain financial accountability and ensure the safety and security of the hotel environment.
Key Responsibilities
- Greet guests with a friendly smile and provide all guest-related services, including wake-up calls, handling complaints, and offering information about local amenities.
- Manage reservation requests, check guests in and out, and oversee guest accounting and cashier duties.
- Make, modify, and track reservations, assess room availability using the front desk system, and promote future bookings.
- Conduct daily cash counts, prepare bank deposits, and review audit packages.
- Prepare reports on daily occupancy and revenue, manage weekly operational expenditures, and update corporate memoranda as necessary.
- Communicate effectively with Inn Management and fellow GSRs regarding guest-related issues or room status.
- Coordinate with housekeeping to report checkouts, stay-overs, and maintenance needs.
- Cross-train in all front desk shifts and various hotel departments; assist in training new hires in front desk operations.
- The Night Audit shift includes daily transaction reconciliation and preparing audit packages for management approval.
- Assist in planning and coordinating special events such as holiday gatherings and bus tours.
- Perform other assigned duties as required.

