About the job
Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.
In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.
Key Responsibilities
- Provide outstanding customer service in both French and English via multiple communication channels.
- Manage customer inquiries, complaints, and feedback efficiently.
- Accurately record all interactions in our Customer Relationship Management (CRM) system.
- Work collaboratively with other departments to deliver comprehensive solutions.
- Analyze customer feedback to drive service improvements.
- Stay informed about our products and services to offer knowledgeable assistance.
- Participate in ongoing training to refine your service skills.

