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Freelance Operations Associate in South West London

Pass the KeysLondon, England, United Kingdom
Hybrid Part-time From £18/hr

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Experience

Qualifications

What We’re Looking ForFlexible availability throughout the week, including evenings and weekends, with the ability to respond quickly to job requestsA reliable and punctual approach, as our guests' experiences rely on timely serviceAttention to detail and high standards, particularly in cleaning and presentationAccess to personal transport (car, scooter, or bike) to efficiently navigate LondonBasic tools (e.g., screwdriver, hammer, drill, tape measure) for minor maintenance tasksComfortable using smartphones and mobile applications for task tracking and communicationAn understanding of short-let hospitality (e.g., Airbnb) and guest expectationsA solid knowledge of London's layout and neighborhoodsAbility to work autonomously, troubleshoot issues under pressure, and communicate effectively with the City Management TeamBasic handyman skills are advantageous, and possessing your own tools is essential

About the job

Join Pass the Keys as a Freelance Operations Associate, where you'll enjoy flexible part-time hours and earn £18+ per hour!

Are you seeking an adaptable role that complements your existing commitments? If so, we are eager to welcome a dependable and proactive Operations Associate to our dynamic team, supporting our expanding portfolio of short-let properties across London.

About Us

At Pass the Keys, we are among the top short-let management companies in the UK. Our mission is to empower homeowners to maximize their earnings through platforms such as Airbnb and Booking.com. We manage everything from marketing and guest support to housekeeping, ensuring a seamless experience for property owners and guests alike.

Role Overview

As an Operations Associate, you will be instrumental in providing outstanding guest experiences and ensuring the smooth operation of our properties. You'll be the friendly face on the ground, resolving issues and keeping everything running like clockwork.

Key Responsibilities:

  • Addressing minor handyman and maintenance tasks
  • Delivering essential supplies and equipment to properties as needed
  • Assisting guests during check-in and key exchanges
  • Running errands to fulfill guest requests during their stay
  • Occasionally performing property cleaning and linen changes to meet our high standards, following the Pass the Keys Cleaning Protocol
  • Conducting spot checks and reporting maintenance issues
  • Managing linen stock at the local storage unit
  • Utilizing the Pass the Keys app to log tasks, upload images, and report damages or issues

About Pass the Keys

As a leader in short-let property management, Pass the Keys is dedicated to providing exceptional service to homeowners. We handle every aspect of short-letting, from marketing to guest support, ensuring that our clients can maximize their rental income without the hassle.

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