Fraud Operations Specialist

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

Join bunq as a Learning & Performance Specialist, where you will have the opportunity to create and lead innovative training programs that empower our employees to reach their full potential. You will take charge of identifying skill gaps, developing effective training solutions, and measuring their impact through data analysis Your ResponsibilitiesDesign, implement, and continually enhance comprehensive training programs tailored to bunq's unique culture.Facilitate engaging workshops and hands-on training sessions aimed at fostering real behavioral change.Evaluate the effectiveness of training initiatives and utilize insights to drive continuous improvement Refine existing internal processes or develop new methodologies to elevate employee performance and professional growth.

Join bunq’s Mass Get Shit Done Day in Sofia or Istanbul to explore a future in Payment Operations. This one-day event offers a chance to experience bunq’s culture, work alongside the team, and show where your strengths fit best. The event is designed as a step toward a full-time position at bunq. We value what sets each candidate apart. Throughout the day, the team collaborates with participants to match individual skills with areas where they can make the most impact. Open Roles Cards Experience Guide: Address card payment issues such as declines, unexpected charges, and refunds. Oversee chargebacks with accuracy and keep users updated throughout the process. This position calls for analytical thinking, empathy, and a solid understanding of card payments to provide reliable support and foster user trust. Payment Experience Guide: Tackle payment challenges involving SEPA and SWIFT transfers. Investigate each situation carefully to deliver clear, dependable solutions. This role fits detail-focused problem solvers who want to make a difference in users’ financial experiences. Event Dates and Deadlines Istanbul: May 21 (Apply by May 16) Sofia: June 2 (Apply by May 23)

At bunq, we are not merely constructing a bank; we are revolutionizing the way individuals experience financial liberty. We firmly believe that our users deserve prompt and dependable assistance during urgent situations, providing them with complete peace of mind. As an SOS Hotline Support Guide, you will be the reassuring presence in challenging moments, embodying our philosophy of ownership, clarity, and trust restoration when it matters most Embrace OwnershipIn the role of SOS Hotline Support Guide, you will be pivotal in managing critical user interactions, ensuring their safety, security, and tranquility. This role transcends mere script-following; you will be a vital lifeline Immediately take charge of our 24/7 SOS Hotline, serving as the initial point of contact and mastering crisis de-escalation techniques to guide users from distress to a sense of security.Act as a definitive source of truth by employing strong analytical and investigative abilities to troubleshoot intricate issues, uncover root causes, and provide swift, conclusive solutions.Effortlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience while keeping the complexities behind the scenes hidden.Detect, analyze, and escalate systemic problems encountered, serving as our first line of defense to safeguard our entire user base and avert future issues.

Join bunq, where we prioritize delivering a seamless banking experience while safeguarding our users' finances from fraudulent activities As a Fraud Operations Analyst working the night shift, you will be essential in identifying and addressing suspicious behavior, ensuring user protection throughout their banking journey, and maintaining compliance with regulatory standards.In this role, you will manage all aspects of fraud cases, navigate complex situations, and propose innovative solutions to enhance our processes, ultimately contributing to a safer and more efficient banking experience.Your ResponsibilitiesAct as a fraud prevention detective, utilizing your investigative and problem-solving skills to shield our users from suspicious activities ‍Monitor for potential risks, leveraging your expertise in fraud detection and prevention to stay ahead of threatsDemonstrate empathy and strong communication in every interaction, ensuring optimal support for our users

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and save both time and money. Our offerings include not only business accounts and essential banking services but also a robust suite of administrative solutions that span invoicing to accounting.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking sector.Utilizing cutting-edge technology, all our solutions are tailored specifically for SMEs, featuring quick onboarding, low fees, and innovative functionalities. Our mission is clear: to enable SMEs to focus on what they love by minimizing their operational burdens.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse team of over 2,500 Tideans worldwideOffices located in Central London, with a member support and technology hub in Sofia, Bulgaria, alongside additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:What we’re seeking:We are in search of a motivated Fraud Alert Review Analyst with a solid grasp of fraud concepts. This proactive individual will play a critical role in ensuring Tide employs all necessary measures to detect and prevent fraudulent activities.This position is an integral part of our Ongoing Monitoring team, functioning as the first line of defense (1LOD). You will be tasked with identifying suspicious fraudulent behavior while providing exceptional service to our members. Your responsibilities will include monitoring transactions and behaviors within our member base, identifying, and investigating potentially fraudulent activities. We seek someone passionate about fraud prevention, dedicated to minimizing risk for Tide and allowing our members to return to their core business activities.As a Fraud Alert Review Analyst, your responsibilities will include:Analyzing transactions across diverse payment types and products to identify signs of fraud.Providing insights into potential improvements for our tools and processes used in transaction analysis.Utilizing various tools for conducting different types of reviews and investigations, including open-source investigations.Managing...

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

In the ever-evolving landscape of payment processing, businesses seek reliable and strategic partners to fuel their growth.Welcome to Nuvei, a pioneering Canadian fintech company dedicated to accelerating our clients' businesses globally. Our modular, flexible, and scalable technology empowers leading companies to accept next-gen payments, explore all payout options, and leverage services in card issuing, banking, risk, and fraud management. With a presence in over 200 markets, local acquiring in 50, and support for 150 currencies alongside 700 alternative payment methods, Nuvei equips customers and partners with the tools and insights necessary for local and global success through a seamless integration experience.We embody our core values at Nuvei and excel in solving intricate challenges. Our commitment to continuous product enhancement and unparalleled customer service drives us to seek exceptional talent to join our journey!Your Mission:As a System Analyst at Nuvei, you will play a pivotal role in our R&D department. Your primary responsibilities will involve comprehending business requirements and designing systems that fulfill these needs. You will serve as a vital link between our product and development teams, managing cross-country projects with both internal and external partners, and ensuring the user stories entering the scrum process maintain the highest quality.Key responsibilities include:Conducting requirement gathering and gap analysis;Creating high-level and detailed interface/specification documents;Modeling APIs and databases (both relational and NoSQL);Providing support to development and QA teams;Leading complex integration and customization initiatives.

Join Mercier Consultancy Group as a French Speaking Fraud Investigator and embark on an exciting journey in Sofia, Bulgaria! We provide an extensive relocation package to help you settle in seamlessly. In this vital role, you will safeguard our clients by investigating fraudulent activities and upholding the integrity of our services.Key ResponsibilitiesConduct comprehensive investigations into suspected fraud, applying analytical skills to determine outcomes.Review and analyze documentation and data to uncover patterns or discrepancies indicative of fraudulent behavior.Collaborate with various teams to design and execute effective fraud prevention strategies.Engage with clients to collect necessary information and provide updates throughout the investigative process.Prepare detailed reports summarizing findings, actions taken, and recommendations for future prevention measures.Remain informed about industry trends in fraud prevention and detection to refine investigative techniques.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Mercier Consultancy Group is on the lookout for a motivated and detail-oriented French-Speaking Fraud Investigator to enhance our team based in Sofia, Bulgaria. This exciting position offers a unique chance to immerse yourself in an international work environment, complete with a fully funded relocation package to facilitate your transition. In this role, you will be instrumental in detecting and preventing fraudulent activities for our varied clientele.Key Responsibilities:Thoroughly investigate suspicious transactions and activities utilizing a range of tools and methodologies.Conduct data analysis to uncover potential fraud patterns.Collaborate effectively with internal teams and external partners to gather necessary evidence.Draft comprehensive reports and documentation for each investigation undertaken.Engage with clients in French to clarify cases and communicate findings effectively.Stay informed about the latest trends in fraud and prevention techniques.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

At bunq, we believe banking should be tailored to our users' needs, fostering trust in our services. As a Transaction Reviews Agent, your mission will be to enhance our compliance operations, ensuring adherence to local laws and regulations, and ultimately simplifying life for our users Are you ready to take on this challenge? Begin your application by completing our assessment to discover if bunq is the right fit for you!Embrace ResponsibilityYour role is vital in maintaining compliance with bunq's policies and legal frameworks while investigating any irregularities As our Compliance Operations Customer Guide, you will take charge of:Enhancing user experience Applying and interpreting bunq's AML (Anti Money Laundering) guidelines during case reviewsConducting thorough reviews of user transactions, including complex cases requiring careful judgmentImplementing process improvements to ensure compliance with laws and regulations

Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.

In the dynamic realm of payment processing, businesses seek dedicated and strategic partners to fuel their growth.WE ARE NUVEI. As a pioneering Canadian fintech firm, we accelerate our clients' success across the globe. Our versatile, scalable technology empowers leading companies to embrace next-generation payments, access diverse payout options, and utilize card issuing, banking, risk, and fraud management services. With a presence in over 200 markets, local acquiring in 47 markets, and support for 150 currencies and 586 alternative payment methods, Nuvei delivers the technology and insights necessary for our customers and partners to thrive both locally and globally through a single integration.At Nuvei, we embody our core values and excel at tackling complex challenges. Our commitment to continuous product enhancement and exceptional customer service drives us. We are always on the lookout for outstanding talent to join us on this exciting journey!Job Description:We are in search of a Credit Risk Analyst to become a vital part of our international team. This role involves assessing credit risk and crafting risk profiles for both new and existing clients. Candidates should possess robust financial analysis abilities, a strong self-motivation, and a desire to learn about various businesses. Key Responsibilities:Identify risks associated with new clients and establish their overall risk profile.Conduct financial analysis and credit risk assessments for new clients.Develop and propose credit risk strategies for new clients during the onboarding process.Prepare collateral condition estimations.Generate credit risk reports for both new and existing clients.Perform periodic reviews of existing clients, updating their credit risk profiles, including financial analysis, exposure estimation, and collateral assessment.Monitor existing clients regularly concerning credit risk issues.Demonstrate the ability to identify potential credit risk issues for prompt escalation.Assist in the preparation of weekly, monthly, and quarterly reports and presentations.

tbi bank is looking for a Product Analyst to join the team in Sofia, Bulgaria. This role supports digital product development by ensuring accurate event tracking and actionable insights across iOS, Android, and web platforms. What you will do Establish and document event taxonomy, including event names, schemas, parameters, and user properties for mobile and web platforms. Own the end-to-end tracking process: write specifications, coordinate technical integrations, and work closely with engineers. Validate tracked events, identify discrepancies, and maintain data integrity through tracking quality assurance. Design and analyze A/B tests, define metrics, monitor outcomes, and communicate insights clearly. Work with cross-functional teams to use data analysis for optimizing product performance. Role overview This position focuses on building reliable tracking systems, supporting product decisions with data, and fostering collaboration between analytics, engineering, and product teams. The Product Analyst will help shape how tbi bank measures and improves its digital products. Location This role is based in Sofia, Bulgaria.