About the job
Who We Are
About Stripe
Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the largest global corporations to the most innovative startups, millions utilize Stripe to streamline payment processes, boost revenue, and unlock new opportunities. Our mission is to enhance the GDP of the internet, presenting a unique chance for you to make a significant impact on the global economy while contributing to the most meaningful work of your career.
About the Team
As a key player in the digital economy, Stripe is committed to safeguarding our platform, users, and the wider financial ecosystem from threats. The Fraud Operations team is dedicated to proactively mitigating fraud, making it challenging and unprofitable for fraudsters. We create scalable, high-judgment investigative processes while ensuring minimal friction for users. Our work spans various products, customer segments, and markets, forming a foundational component of Stripe's risk strategy.
What You’ll Do
We are seeking a dynamic leader to oversee our Fraud Operations Center in Bangalore. In this role, you will manage team leaders and senior operators engaged in critical fraud investigations and complex, high-stakes cases. You will ensure operational excellence throughout fraud review workflows—establishing operational rhythms, defining and refining team metrics, enhancing decision-making quality and consistency, and scaling processes through advanced tools and partnerships.
This position requires both strategic oversight and hands-on involvement: you will remain closely connected to daily fraud activities, regularly review cases, and serve as a resource for escalation and decision-making for your team.
Responsibilities
- Lead the Bangalore Fraud Operations Center, guiding team leaders and senior associates; establish clear expectations, mentor performance, and cultivate a high-judgment culture centered on sound decision-making and customer empathy.
- Oversee core fraud investigations and intricate cases, including escalations and urgent incident responses in collaboration with global Fraud/Risk stakeholders.
- Develop and maintain the operational framework for the organization: goal setting, team rhythms, SOPs, change management, queue health, SLAs, QA initiatives, calibration, and preparation for new products/markets.
- Define, develop, and present key operational and risk metrics for the Bangalore center through dashboards and regular updates, translating data into actionable insights and priorities.

