About the job
About Shift4
Shift4 (NYSE: FOUR) simplifies global payments for businesses across many industries, processing billions of transactions each year. Learn more at www.shift4.com.
Role Overview
The Fraud Associate monitors daily transaction activity and investigates potential fraud within the payments sector. This position focuses on analyzing data, identifying suspicious patterns, and helping to strengthen security protocols. The role works closely with merchants, card schemes (including Visa and Mastercard), and internal teams to reduce risk and manage chargebacks.
What You Will Do
- Investigate suspicious transactions, merchants, and third-party activities on a daily basis.
- Analyze fraud trends using both internal BI tools and external fraud monitoring platforms to spot patterns and respond quickly.
- Work with internal teams and external partners to build and implement effective fraud detection strategies.
- Improve reporting, tools, and processes to prevent fraud and manage chargebacks, sharing insights to enhance security.
- Engage with merchants and partners to assess fraud risks and recommend next steps, providing guidance on compliance and fraud-related questions for SMB clients.
- Collaborate with card schemes (Visa, Mastercard, Amex, Discover) on program breaches, appeals, investigations, and reporting.
- Stay current on chargeback and fraud program requirements, ensuring compliance and proactive management.
- Work with the Risk team to identify and monitor high-risk merchants.
- Help improve tools and workflows by questioning outdated processes and suggesting enhancements.
Location
This position is based in London, England, United Kingdom.

