Fraud Analyst - London

Join us as a Fraud Analyst in London, where we are revolutionizing the travel industry.Are you passionate about data analysis and fraud prevention? At Duffel, we are committed to simplifying travel by enhancing payment systems and ensuring secure transactions for over 4 billion airline passengers.As a part of our dynamic London team, you will play a crucial role in identifying fraudulent activities, formulating detection rules, and collaborating with our engineering and data science teams.If you thrive on solving complex challenges and making a significant impact, this is your opportunity to contribute to the future of travel!

Transforming Travel into an Effortless ExperienceAt Duffel, we believe travel should be seamless and enjoyable. Whether it's reconnecting with loved ones, embarking on thrilling adventures, or navigating pivotal business journeys, travel is vital to our lives. However, the traditional processes have often led to frustration and inefficiency. With over 4 billion airline passengers depending on outdated technology, we recognize the urgent need for innovation.That's why we're committed to revolutionizing the travel industry infrastructure. Join us as we simplify complex systems and create cutting-edge tools designed to make travel effortless and accessible for everyone.As proud alumni of Y Combinator's S18 cohort and backed by renowned investors including Benchmark, Blossom, Index Ventures, and Kima Ventures, we are poised to reshape the future of travel.The Finance Team at DuffelOur dynamic Finance team oversees comprehensive financial operations to support the Duffel Group, which encompasses six reporting entities across four regions. This role presents a unique opportunity for those eager to dive into a multifaceted position, fast-track their learning, and contribute to our exciting mission. You will manage vital aspects of financial operations, drive process enhancements, and apply sound business judgment in your responsibilities.Your Role as a Reconciliation SpecialistIn this critical position, you will manage reconciliation processes across diverse accounts and entities, ensuring the precision and reliability of financial records. Collaborating closely with the finance team and operations, you will maintain streamlined workflows, investigate discrepancies, and partner with product development for process automation. Your contributions will be essential in ensuring our financial data is accurate, trustworthy, and primed for high-level analysis, thereby supporting our agency operations.

Duffel is building infrastructure and tools to simplify travel for individuals and companies alike. The team’s mission is to make travel systems easier to use and more reliable. Supported by investors including Y Combinator, Benchmark, Blossom, Index Ventures, and Kima Ventures, Duffel focuses on improving the travel experience for airline passengers around the world. Role overview The Partnerships Operations Executive, based in London, plays a key part in Duffel’s global supply strategy, especially across airlines and new travel sectors. As Duffel expands its supplier network, this role ensures operational coordination and commercial accuracy. Daily work centers on keeping partnerships organized, transparent, and functioning smoothly. What you will do Performance reporting: Prepare and manage regular supplier performance reports for airlines, hotels, and other travel partners. Commercial oversight: Track commission structures, incentives, and contract terms to keep internal records up to date. Operational support: Coordinate tasks that help maintain efficient operational workflows. Requirements Experience: 2-4 years in travel partnerships, commercial operations, or airline account management. Industry knowledge: Familiarity with airline distribution systems (GDS and NDC) is a strong advantage. Data skills: Comfortable working with performance data, commercial reports, and commission models. Attention to detail: Careful and proactive in both strategic and routine tasks. Communication: Confident working with external partners and internal teams in a startup environment. Location This role is based in London, United Kingdom.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Travel Support Engineer (Backend)*Fullstack experience is a plus. London (Hybrid - 2 days onsite) Permanent | Visa sponsorship available | Immediate start Experience: Mid–SeniorTransform travel support with your expertiseAt Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when systems falter, and we are committed to developing innovative, efficient, and user-friendly support tools.In this position, you won't merely be coding; you'll play a key role in developing our first LLM-powered assistant within our support product. Your efforts will automate repetitive processes, allowing our Travel Operations team to tackle more complex issues, while creating enjoyable tools for travelers and colleagues alike. Each line of code you produce will make a significant difference.Key Responsibilities:• Develop full-stack features using React, TypeScript, Next.js, and Elixir that users engage with daily• Collaborate with designers to craft self-service tools that enhance traveler satisfaction• Integrate internal and external systems to deliver a seamless support experience• Streamline repetitive tasks, empowering your colleagues to focus on uniquely human challenges• Explore AI and automation technologies, contributing to the evolution of real-world applicationsIdeal Candidate:• Prioritizes the user experience over mere functionality• Enjoys simplifying complex challenges into clear, effective solutions• Exhibits curiosity about AI and automation, eager to integrate it into tangible products• Communicates technical concepts in a straightforward manner for broad understanding• Is passionate about delivering an exceptional user experiencePreferred Qualifications: Experience in SaaS/B2B, cloud platforms (GCP, Vertex AI), or familiarity with operational or support tooling.Why Join Us?At Duffel, you'll be part of a team that values meaningful work while fostering a fun environment: Competitive salary and potential equity Work From Anywhere – Choose your work location, locally or globally Duffel Travel Allowance – Experience the product you contribute to Generous parental leave Sabbatical programme – 3 months paid leave to recharge Visa sponsorship available Enjoy a vibrant Shoreditch office with regular team gatherings.

Are you passionate about transforming the travel experience? Join Duffel as a Travel Support Consultant and help us revolutionize the way people travel.In this role, you will work UK business hours, with a degree of flexibility in your shift patterns. Your mission will be to assist travelers with their booking queries, ensuring exceptional service whether it’s through voluntary changes requested by passengers or involuntary changes from airlines.Travel opens up a world of possibilities, from visiting loved ones to embarking on new adventures or attending important business meetings. At Duffel, we recognize the challenges travelers face and are committed to making travel seamless and enjoyable.Having been part of the Y Combinator S18 cohort and supported by notable investors like Benchmark and Index Ventures, Duffel is at the forefront of transforming travel infrastructure. Join us on our mission to simplify travel systems and create tools that will make future travel effortless.About the Travel Operations TeamOur Travel Ops team is dedicated to managing all booking-related inquiries, ensuring that every traveler receives the highest level of customer service. This position goes beyond traditional customer support, allowing you to make a real impact on the travel experience.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to be the universal symbol of trust. We operate the largest independent consumer review platform globally, and while we've achieved significant milestones, there's much more exhilarating work ahead. Join us at the forefront of trust!We are in search of an inquisitive and analytical Fraud Detection Analyst to become part of our global Fraud & Investigations team. In this role, you will analyze data, identify trends, and formulate detection rules that play a crucial role in preventing fraud, thereby protecting consumers, businesses, and the integrity of our platform.You'll tackle complex and often ambiguous challenges in the dynamic landscape of online trust. If you are passionate about problem-solving, delving into data, and making a significant impact, this is your opportunity.Joining a collaborative and inquisitive team that values transparency, fairness, and humor, you will contribute to the broader Trust & Transparency team, driving change across the organization and helping us achieve our vision of being the online symbol of trust.Key Responsibilities:Analyze fraud patterns and develop a comprehensive understanding of fraudulent behavior on our platform using SQL, Google BigQuery, and Google Looker.Create rules based on your analysis to mitigate fraudulent activities across our platform.Investigate escalated cases related to potential misuse of our platform and support media, legal, and customer inquiries.Collaborate with data science experts to enhance our technological and procedural methods for identifying fraud.Work closely with engineering teams to improve internal tools and databases that bolster our fraud prevention efforts.Serve as a key resource for other departments by analyzing customer and reviewer behavior on the platform.Communicate findings from analyses and investigations to various stakeholders across the department and the wider company.Report directly to our Lead Fraud & Investigation Analyst.

Unlock Your Potential with Trust.For decades, the payment clearing process has remained stagnant. At ClearBank, we challenge the norm. We strive to revolutionize banking infrastructure to be faster, safer, more reliable, and accessible to all. Here, you can think innovatively and responsibly to discover optimal solutions.When you operate in a realm of inherent trust, it fosters safety. This safety empowers you to be courageous, to question conventions, to learn from failures, and to explore new possibilities. At ClearBank, trust is at the core of our operations. We are not merely expected to earn it; we are entrusted with it. This means addressing issues promptly, discerning good risks, and understanding that the ability to act does not always equate to the necessity to do so.Your Role Awaits You:Joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst means taking ownership of developing and maintaining monitoring controls for blockchain-based products and analyzing fraudulent payment activities. Reporting to the Senior Manager of Models Management, you will play a key role in safeguarding our financial ecosystem.Key Responsibilities:Design and optimize robust rules and models for monitoring blockchain transactions and screening for fraudulent payments, ensuring comprehensive risk coverage and operational efficiency to support our products and clientele.Analyze blockchain and payment transaction behaviors to identify emerging typologies of financial crime, such as cross-chain activities, high-risk wallet exposures, and transaction velocity risks.Collaborate with data scientists, engineers, and compliance teams to enhance monitoring performance through improved rule logic, thresholds, and outputs.Oversee the effectiveness of monitoring rules and models, maintaining rule health metrics, dashboards, and performance reports.Conduct root cause analyses of monitoring incidents and model performance issues, recommending and implementing data-driven enhancements.Engage with the 1st and 2nd Line of Defence teams, as well as external vendors, to ensure monitoring controls are well-calibrated, documented, and aligned with risk appetites.Contribute to strategic initiatives aimed at enhancing the organization's financial crime strategies.

Join Wise as a Senior Fraud Product Analyst and play a pivotal role in safeguarding our customers while driving innovation in fraud prevention. You will leverage your analytical skills and product expertise to enhance our fraud detection capabilities, working closely with cross-functional teams to implement effective solutions.

Join us in revolutionizing travel!Travel is more than just a journey; it connects us with loved ones, opens up new adventures, and creates unforgettable experiences. Yet, the frustrations of travel can often overshadow the excitement. Over 4 billion airline passengers depend on outdated technology that fails to meet the expectations of today's connected traveler.At Duffel, we are on a transformative mission to modernize the travel infrastructure. We aim to simplify complex systems and develop innovative tools that ensure a seamless travel experience for everyone.As part of the Y Combinator S18 cohort, we are proudly backed by notable investors including Benchmark, Blossom, Index Ventures, and Kima Ventures, who have played a pivotal role in the growth of some of the world’s leading companies.Position OverviewIf you are passionate about customer success and excel at solving intricate technical challenges, this is the perfect opportunity for you. Duffel is seeking a Customer Success Engineer (CSE) to deliver expert technical support to our key clients. In this role, you'll assist customers by answering their inquiries and recommending effective ways to leverage our APIs to create outstanding travel experiences. Furthermore, you will work closely with various teams across Duffel, including Product, Engineering, Finance, and Travel Operations, to guarantee an exceptional customer journey with our products and services.

Transforming Travel, One Experience at a TimeThe ideal candidate will thrive in a UK business hours environment while demonstrating flexibility in shift patterns.Travel is a vital component of our lives, whether it’s reuniting with loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, countless travelers encounter frustrations in reaching their destinations. In fact, over 4 billion airline passengers today depend on outdated technology that fails to meet the demands of the modern, connected traveler.At Duffel, we're on a mission to revolutionize the travel industry. Our goal is to simplify travel systems and develop innovative tools that make the process seamless and enjoyable for everyone.As a proud member of Y Combinator's S18 cohort, we are supported by leading investors including Benchmark, Blossom, Index Ventures, and Kima Ventures—an incredible network that has contributed to the growth of some of the world’s most successful companies.We Value Diverse PerspectivesWe recognize that individuals approach job postings in unique ways. Some may feel they need to meet every requirement to apply, while others may see a 60% match as sufficient. If you believe you possess the necessary skills, even if you don’t meet every single criterion, we encourage you to reach out. We would love to connect, learn about your background, and explore potential fit.About Our Travel Operations TeamThe Travel Ops team is dedicated to addressing a wide range of booking inquiries, whether they involve voluntary changes requested by travelers or involuntary modifications initiated by airlines. Our focus is on providing exceptional customer service to ensure every traveler has a positive experience.This position transcends typical customer support roles.We are seeking individuals with experience in roles such as Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, or Travel Counsellor.

At Zopa, we're on a mission to reshape the financial landscape, and we need a Senior Fraud Analyst to join our dynamic Fraud Analytics team. In this pivotal role, you will leverage your analytical expertise and keen judgment to combat fraud, ensuring the safety of our customers and our business. You will independently conduct in-depth fraud analyses, support incident responses, and serve as a senior analytical resource within our team. Your contributions will directly influence real-time and strategic decision-making processes, propelling Zopa forward in our commitment to innovation in finance.

Join Duffel as a Backend Software Engineer and play a pivotal role in shaping the future of travel technology. We are seeking passionate individuals who thrive on solving complex challenges and are excited about creating scalable and efficient backend systems.

Join Our Team at AirwallexAirwallex is a pioneering global payments and financial platform designed specifically for businesses that operate on a worldwide scale. Utilizing our innovative blend of proprietary technology and software solutions, we support over 200,000 enterprises globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless integration for managing business accounts, payments, spend management, treasury, and embedded finance on an international level.Founded in Melbourne, our organization consists of over 2,000 talented professionals across 26 international offices. With a valuation of US$8 billion and strong backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of creating the future of global financial services. If you are prepared to embark on the most impactful journey of your career, we invite you to join us.What We ValueWe seek innovative builders who possess a founder-like spirit and are eager to create a meaningful impact. You should bring a wealth of relevant expertise, strong analytical skills, and a passion for our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with an insatiable curiosity, will enable you to approach challenges from first principles, effectively balancing speed and thoroughness.We value humility and collaboration, turning innovative concepts into tangible products and ensuring execution from start to finish. Leverage AI to enhance your efficiency and expedite problem-solving. At Airwallex, you will confront intricate, high-stakes challenges alongside exceptional colleagues, while advancing your career in shaping the future of global banking.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a dynamic group of legal and risk management experts dedicated to protecting the integrity of our operations. We foster a culture of compliance and ethical practices, ensuring responsible navigation of the global financial landscape. Our team offers specialized guidance and proactive support throughout the organization, focusing on identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.Key ResponsibilitiesAs the Senior Manager for Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. You will lead initiatives aimed at identifying and mitigating fraud risks across our operations, ensuring robust compliance and integrity in our practices.

The ideal candidate should be prepared to work during UK business hours, with some flexibility in shift patterns.Join us in making travel effortless.Travel is vital in our lives, whether for visiting loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, many of us have faced the frustrations involved in reaching our destinations. Over 4 billion airline passengers today rely on technology that has fallen behind the expectations of the modern, connected traveler.That’s why we are on a mission to transform the travel industry's infrastructure, simplifying processes and creating tools that will make future travel seamless and enjoyable.As a proud participant of Y Combinator’s S18 cohort, we have the backing of prestigious investors like Benchmark, Blossom, Index Ventures, and Kima Ventures, who have helped shape some of the world's largest companies.A note on our job application processWe recognize that applicants engage with job postings differently. Some may feel they need to meet 100% of the qualifications listed, while others may consider 60% good enough. If you believe you possess the skills for this role but don’t meet every requirement, we encourage you to reach out. We’d love to learn more about you and explore if this could be a great match.About the Travel Operations Team at DuffelThe Travel Operations team is dedicated to handling all inquiries related to bookings, whether they involve voluntary changes requested by travelers or involuntary changes imposed by airlines. We collaborate closely with our customers to ensure their travelers receive exceptional service.

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

Role overview The Lead Data Scientist for Fraud Prevention at Wise plays a key role in safeguarding the platform against fraudulent activity. Based in London, this position involves guiding a team of data scientists while working directly with large, complex data sets to spot patterns and potential risks. What you will do Lead a team focused on detecting and preventing fraud across Wise’s platform Analyze complex data to uncover suspicious trends and behaviors Build and improve predictive models that identify fraudulent activity Introduce and implement new approaches to enhance Wise’s fraud prevention systems

Join Us in Revolutionizing Travel!Travel is an integral part of life, whether it’s to reconnect with loved ones, embark on thrilling adventures, or attend significant business engagements. Unfortunately, many travelers face challenges due to outdated technology. Over 4 billion airline passengers depend on systems that fail to meet the expectations of the modern, connected traveler.At Duffel, we are on a mission to transform the travel industry by rebuilding its infrastructure. Our goal is to simplify complex systems and create innovative tools that make travel seamless and enjoyable.As a proud participant of Y Combinator's S18 cohort, we are backed by leading investors such as Benchmark, Blossom, Index Ventures, and Kima Ventures, who have supported the growth of some of the world’s largest companies.We are seeking a passionate Customer Success Engineer (CSE) to provide exceptional technical support to our key customers. In this role, you will address customer inquiries, guide them in utilizing our APIs effectively, and collaborate with various departments including Product, Engineering, Finance, and Travel Operations to enhance the overall customer experience.

Job Title: Financial Crime Analyst (AML) Department: Financial Crime Reports To: Financial Crime ManagerAbout the RoleJoin our dynamic Financial Crime team at Capitex as a meticulous and analytical Financial Crime Analyst (AML). In this pivotal role, you will serve as a key component of our first line of defense against financial crime, focusing on the prevention, detection, investigation, and analysis of suspicious and potentially fraudulent activities across all transactions and services.Key Responsibilities Monitor and analyze transactions to detect potential risks related to money laundering, fraud, or other financial crimes. Conduct comprehensive investigations into suspicious transactions and customer behaviors. Review and escalate Suspicious Activity Reports (SARs) to the second line as necessary. Perform Know Your Customer (KYC) due diligence for both new and existing clients. Document and report financial crime typologies (e.g., AML, fraud) in compliance with internal and regulatory standards. Identify trends and patterns in financial crime, suggesting process enhancements for our existing frameworks. Day-to-Day Tasks Investigate potentially fraudulent or suspicious transactions across various products. Communicate directly with customers via phone to support ongoing investigations. Generate reports and management information pertaining to financial crime incidents. Recommend optimizations for AML and fraud detection systems to minimize false positives and enhance detection accuracy. Monitor chargebacks, recognizing emerging patterns and flagging potential fraudulent attempts. Document system issues and propose technical improvements to bolster detection processes. What We’re Looking ForExperience & Skills: Proven background in AML and fraud prevention within e-commerce, banking, or financial services. Exceptional analytical skills, capable of interpreting complex datasets. Advanced proficiency in Microsoft Excel, including VLOOKUP, pivot tables, and data formatting. Familiarity with Microsoft Access is advantageous but not mandatory. Ability to create and present insightful management information effectively. Qualifications: Minimum of 5 GCSEs, including English and Maths. Professional certifications such as ICA or CAMS are highly preferred. Key Attributes for Success Outstanding analytical and problem-solving abilities. Clear and effective communicator with strong written and verbal skills. Highly organized and focused on meeting deadlines. Collaborative team player who fosters interdepartmental relationships. Proactive attitude with a dedication to continuous improvement.