About the job
tierzero builds tools that help engineering teams cut down on time spent handling alerts and urgent troubleshooting. The platform reduces repetitive questions, giving engineers more room to focus on shipping code. Companies such as Discord, Drata, and WeightWatchers use tierzero’s solutions to resolve incidents faster, by up to 40 percent, and have saved more than 7,000 engineering hours annually. The company is backed by $7 million in funding from Accel, SV Angel, and others.
tierzero is now hiring its first Sales Development Representative (SDR) at the San Francisco headquarters. This founding SDR will launch and shape the outbound sales strategy, working directly with the CEO and helping set the company’s sales foundation.
Role overview
This position exists to build tierzero’s outbound sales motion from scratch. Until now, the CEO has managed the entire sales cycle. With a strong closing process already in place, the focus now shifts to generating leads and filling the pipeline each day. There is no existing playbook, this role will create it. The SDR will help define messaging, identify target personas, and develop outreach strategies that will influence the company’s sales approach for years to come.
What you will do
Build the sales pipeline
- Initiate cold calls and send personalized emails to engineering teams at Series C and later companies, starting relationships from the ground up.
- Research and map target accounts, identify key contacts (including Engineering Managers, VPs, and Staff Engineers), and find entry points.
- Design and test outbound sequences, experimenting with different messages and calls to action, and adapt quickly to what works.
- Communicate in a relatable, peer-to-peer style that connects with engineers and avoids corporate jargon.
Shape outbound sales processes
- Define and refine Ideal Customer Profiles, personas, and buying triggers through data-driven testing.
- Set clear qualification criteria to prioritize high-value meetings.
- Establish metrics, dashboards, and repeatable processes for generating pipeline.
- Document successful outreach strategies so they can be scaled as the team grows.

