Founding Engineer (Backend) at Consuma | Bengaluru

Founding Support Engineer (Customer Experience Engineering) Location: Hybrid - BengaluruTeam: Customer Experience Join Kognitos, where we are revolutionizing enterprise software interactions through the simplicity of natural language and the innovative capabilities of Generative AI. Our cutting-edge automation platform is not just changing workflows; it’s enhancing the way our customers achieve their goals.We are in search of a dynamic Founding Support Engineer who embodies more than just problem-solving skills. We need a customer champion, a technical expert, and a collaborative product partner. As a pivotal member of our team, you will represent Kognitos to our clients—resolving technical challenges, discerning usage patterns, developing scalable solutions, and influencing the future of customer support within an AI-driven landscape.Your Responsibilities Will Include:Be the First Line of Impact: Diagnose and rectify intricate technical issues concerning automation scripts, Generative AI prompts, integration points, and overall performance.Assist customers in crafting and troubleshooting automation scripts using either natural language, code, or a synergistic approach.Cultivate Lasting Customer Relationships:Engage with clients via email, video calls, and ticketing systems. Deliver timely updates, empathetic support, and effective solutions.Serve as a proactive technical advisor for key customers—reviewing automation code and streamlining their workflows.Enhance Product Experience:Collaborate with Engineering to escalate bugs, enhance product usability, and minimize recurring support challenges.Drive performance metrics such as case deflection rates, resolution times, and customer satisfaction by refining serviceability and documentation.Innovate Support Processes:Develop self-service resources and training materials that empower Generative AI-driven support solutions.Mitigate inbound inquiries through intelligent tooling, comprehensive knowledge bases, and proactive monitoring.Be a Founding Voice in Support:Help shape the definition of exemplary technical support at Kognitos.Mentor colleagues, share best practices, and elevate the standards for customer support excellence.

Join Our Innovative Team as a Staff Software Engineer!At Kognitos, we are on a mission to revolutionize the technology landscape. We are looking for enthusiastic and skilled engineers to join our dynamic team and drive impactful projects.As a Staff Software Engineer, you will be essential in:Architecting and enhancing our backend infrastructure using Python and AWS Serverless technologies.Working collaboratively with diverse teams to design and implement scalable, robust systems including microservices and cloud-based architectures.Ensuring the reliability, scalability, and performance of our backend systems through proactive monitoring and optimization.Creating and maintaining effective database schemas and queries to support innovative application features.Writing comprehensive unit and integration tests to uphold our high code quality standards.Enhancing our software development processes by adopting best practices and modern methodologies such as Agile, DevOps, and CI/CD.Investigating and resolving production issues to minimize downtime and ensure seamless operations.Participating in architectural discussions and contributing to technical solutions and best practices.Keeping abreast of the latest technologies and trends in software development to suggest improvements to our technology stack.

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

Job SummaryJoin our dynamic team as a Customer Support Executive, where you will play a crucial role in delivering exceptional customer service. You will address customer inquiries and resolve issues efficiently via phone, ensuring a seamless experience for every client.Minimum Qualifications:1. Completed Undergraduate or Graduate degree.2. Fresh graduates are encouraged to apply.3. Flexibility to work in a 24/7 environment is essential.Preferred Qualifications:1. Exceptional communication skills, both written and verbal.2. Strong customer service orientation and analytical abilities.3. Previous experience in a BPO voice process is advantageous.Key Responsibilities:1. Deliver outstanding customer service with a friendly and professional demeanor.2. Maintain comprehensive knowledge of our products and services to assist clients effectively.3. Enhance customer experience by addressing their concerns promptly and efficiently.4. Adhere to company policies, procedures, and regulatory guidelines while assisting customers.5. Recommend strategies to improve product promotion and customer satisfaction.6. Safeguard customer confidentiality and ensure information is used appropriately.Essential Skills:1. Excellent listening skills, demonstrating the ability to understand customer needs without interruption.2. Strong verbal and written communication capabilities.3. Proficiency in multitasking.4. Good negotiation skills with the ability to influence others.5. Computer literacy with a willingness to learn new software and CRM tools.6. Patience and a positive attitude while assisting customers with their issues.7. Attention to detail and the ability to follow instructions meticulously.

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

As a Product Support Engineer (L2) at weekday-1, you will play a crucial role in ensuring our products meet the highest standards of reliability and performance. You will be the first point of contact for technical escalations, providing expert support to our clients and internal teams. Your responsibilities will include troubleshooting complex issues, guiding customers through technical solutions, and collaborating with cross-functional teams to enhance our product offerings.

Role Overview Weekday's Client is hiring a Customer Support Specialist in Bengaluru, Karnataka, India. This full-time position centers on supporting parents and students, ensuring each interaction meets high standards for professionalism, empathy, and accuracy. What You Will Do Respond to customer inquiries across multiple channels Resolve issues promptly and document each interaction carefully Collaborate with internal teams to address complex concerns Maintain detailed and organized records of all communications Who Succeeds in This Role Comfortable working in a structured environment Detail-oriented and consistent in task execution Calm under pressure and able to manage several interactions at once Strong focus on customer satisfaction If you value precision, enjoy helping others, and thrive on delivering reliable support, consider joining the team at Weekday's Client.

About UsAt Metropolis, we are at the forefront of the Recognition Economy, crafting artificial intelligence that transforms the real world into a responsive, seamless experience. Our mission is to eliminate the mundane and foster a sense of belonging and comfort wherever our users go. From revolutionizing parking systems to enhancing retail and hospitality interactions, we are dedicated to creating intuitive and magical experiences for millions. Join us as we innovate and build the future today!Your RoleWe are seeking a Principal Software Engineer to guide our Customer Experience application development team during a critical growth phase. As a leader in engineering, you will shape the technical vision and strategy that will propel Metropolis products into the future, crafting exceptional customer experiences. Your technical expertise will be vital in fostering a strong engineering culture and driving our mission forward. The ideal candidate will possess a product-focused mindset, driven by curiosity and a passion for enhancing customer interactions through technology, ensuring that our advancements align with user needs and contribute to the company's overall success.This is an exciting opportunity to develop an end-to-end mobility platform that serves high-traffic locations and diverse use cases, impacting the daily experiences of millions. If you are motivated by the challenge of empowering customers through innovative mobility solutions, we want to hear from you! Our dynamic and fast-paced environment encourages collaboration and challenges the status quo daily.Your ResponsibilitiesProvide strategic technical direction that influences the entire organization by developing and executing a comprehensive technical vision.Establish and advocate for best practices and technologies that promote operational excellence in system reliability while supporting rapid experimentation and data-driven decision-making.Facilitate significant improvements in developer experience through innovative technology solutions.

About the Role Metropolis is hiring a Staff Software Engineer to focus on customer experience in Bengaluru, Karnataka, India. This role centers on building and improving software that shapes how users interact with our products. What You Will Do Work with teams across engineering, product, and design to create new features and refine existing ones Design and implement software solutions aimed at improving user satisfaction Apply software engineering expertise to solve complex problems that affect customer experience What We Look For Strong background in software engineering Experience collaborating with cross-functional teams Interest in building products that make a direct impact on customers

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.

Join the Metaforms TeamAt Metaforms, we're revolutionizing the market research landscape with our cutting-edge AI platform. Our technology enables top-tier research agencies to accelerate their operations significantly while ensuring high-quality outcomes. By leveraging AI agents for survey programming, data processing, and project management, we empower clients like Dynata, Savanta, and Borderless Access to handle more projects with less strain. Over 1,000 surveys processed each month Partnering with Fortune 500 companies Rapid month-over-month growth Supported by $9 million in Series A funding for aggressive scaling Position OverviewWe are in search of a Customer Support Executive who is dedicated to providing swift, accurate, and empathetic assistance to our customers. As the first point of contact for our clients, you will diagnose issues, respond to product inquiries, guide users through our workflows, and collaborate closely with internal teams to ensure seamless customer experiences. This role is ideal for individuals who excel at problem-solving, clear communication, and customer success. Key ResponsibilitiesAddress customer inquiries through chat, email, and support channels with efficiency and clarity.Resolve user-reported issues by providing step-by-step guidance.Conduct product walkthroughs and assist users in adopting new features.Develop and update customer-facing help articles, FAQs, and internal documentation.Collaborate with Product & Engineering teams to report bugs and track resolutions.Analyze recurring issues and provide insights for product improvement.Assist with critical workflows such as deployments, data validation, and essential customer operations.Maintain professionalism, empathy, and a high standard of responsiveness in all customer interactions.‍ Desired Skills and QualificationsCore CompetenciesProficient in analytical thinking and problem-solving.Exceptional verbal and written communication skills with the ability to simplify complex concepts.Capable of troubleshooting technical problems and comprehending product workflows.Demonstrates a strong sense of ownership and a customer-centric approach.Comfortable working in a fast-paced environment and adapting to evolving technologies.

Join Saviynt as a Platform Support Engineer, where you will play a vital role in ensuring the optimal performance of our platform. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance product features and customer satisfaction.

Join Aumovio as a User Experience Test Engineer, where you will play a crucial role in enhancing our product's usability through rigorous testing and user feedback analysis. Your expertise will directly impact the design and functionality of our applications, ensuring a seamless user experience.

Join Saviynt as a Platform Support Engineer, where you will play a crucial role in ensuring the smooth operation of our platform. You will collaborate with cross-functional teams to address customer issues, provide technical support, and enhance the overall user experience.

Join our dynamic team as an L1 Support Engineer in Bengaluru! In this role, you will be responsible for providing first-level technical support to our clients, diagnosing issues, and ensuring timely resolution. Your expertise will help us maintain high customer satisfaction and operational excellence.