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Founding Customer Success Manager at Reducto | San Francisco

ReductoSan Francisco Office
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsWe are looking for candidates who hold at least a Bachelor's Degree and have a strong background in customer success, technical account management, or a related field, ideally within the AI or technology sector. Experience in developing customer success strategies and managing high-value accounts is highly desirable.

About the job

About Us

At Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.

Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.

With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.

The Opportunity

As our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.

We would love to meet you if the following resonates:

  • Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.

  • Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.

  • Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.

  • Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.

  • Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

About Reducto

Reducto is a cutting-edge technology company dedicated to transforming the way enterprises interact with data. Our mission is to bridge the gap between unstructured data and actionable intelligence, enabling businesses to leverage their data effectively for innovation and growth.

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