Founding AI Systems Engineer

Dialpad is hiring an AI Productivity Analyst in Kitchener, Canada. This position focuses on using artificial intelligence to improve how the company works and operates. Role overview The AI Productivity Analyst will examine data tied to productivity and daily operations. The main goal is to uncover trends and patterns that affect how efficiently teams and systems perform. What you will do Analyze productivity and operational data Identify trends and patterns that influence efficiency Develop clear, actionable recommendations based on findings About Dialpad Dialpad creates AI-powered communication tools for businesses. The company values practical problem-solving and relies on data-driven decisions to guide its work.

D2L is an innovative cloud technology company revolutionizing the education landscape and shaping the Future of Work. We are in the midst of the most significant transformation in teaching and learning history, and D2L is at the forefront of this critical evolution.Our advanced models of education foster personalized, student-centric experiences that enhance retention, engagement, satisfaction, and outcomes for learners across schools, campuses, and companies.At D2L, we are redefining global learning through our next-generation learning environment and solutions, designed to engage and inspire learners. Our platform is uniquely user-friendly, adaptable, and intelligent—no other company offers a solution as comprehensive and innovative as D2L.For 25 years, D2L has been dedicated to transforming the way the world learns, helping to unlock human potential on a global scale.Every application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person reviews your resume! While we utilize AI tools internally to streamline tasks like meeting notes and summaries, these tools do not influence hiring decisions or candidate evaluations.ABOUT THIS ROLE:We are seeking a skilled Product Support Analyst who specializes in application troubleshooting. You will analyze problem reports, identify their causes, and recommend solutions or effective workarounds as necessary.As a key escalation point for client Subject Matter Experts, you will serve as the primary contact for client technical teams. By leveraging technical investigation, troubleshooting skills, and collaboration with various teams at D2L, you will ensure a world-class support experience for D2L Administrators.

D2L is a leading cloud-based company revolutionizing the field of education and shaping the Future of Work. Amidst the largest transformation in educational models in history, D2L stands at the forefront of this pivotal change.Our innovative teaching and learning frameworks facilitate a personalized, student-centric experience that enhances retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.By offering next-generation learning environments and solutions, D2L is redefining how the world learns, providing customers with a platform that is intuitive, adaptable, and intelligent. No other company offers a solution as comprehensive and pioneering as D2L.For 25 years, our singular mission has remained unchanged: to transform how the world learns, thereby enhancing human potential on a global scale.ABOUT THIS ROLE:We are on the lookout for a Bilingual Product Support Analyst who excels in application troubleshooting. This professional will analyze problem reports to identify the source of issues, their causes, and propose effective solutions or workarounds when necessary.Serving as an escalation point for client Subject Matter Experts, the Product Support Analyst is the main contact for client technical teams. Through thorough technical investigations and collaborative efforts with various teams at D2L, the PSAs provide a world-class support experience for D2L Administrators.

Join Us as a Product Manager for Our Design and Monitoring PlatformAt Jetson, we are on the lookout for a dynamic Product Leader to guide the transformation of our core technology platform. This critical position will enable you to innovate the most precise remote design software within the home electrification sector. By integrating multiple data streams—including public data, utility information, and real-time telemetry from our devices—you will enhance our proactive monitoring platform, maximizing system efficacy and enabling predictive maintenance to address potential issues before they affect customers. Seize this opportunity to shape the technological foundation of a mission-driven company aiming to electrify 100 million homes.Key Responsibilities:Establish the product vision, strategy, and roadmap for our design and monitoring platform, utilizing AI/ML capabilities for predictive and optimization features.Identify and prioritize the integration of advanced AI and machine learning models into the platform, focusing on improving remote design accuracy and predictive maintenance.Collect and manage requirements for each platform, including data pipelines and infrastructure essential for AI-driven features.

Who You Are:An AI-native software engineer. You integrate AI seamlessly into your software development process, enhancing your workflow and improving the speed and quality of your releases. You possess a strong intuition for effectively utilizing models and guiding them toward desired outcomes.Grounded in engineering fundamentals. You recognize that AI-assisted development demands a foundation of taste, judgment, and rigor. Your commitment to code quality, testability, system design, and maintainability ensures that rapid deployment does not compromise long-term viability.Curious and constantly learning. The AI landscape evolves rapidly, and you proactively stay informed on new models, tools, and techniques. Your genuine interest drives you to discern valuable advancements that enhance product delivery.What We Need:Fluency with AI-assisted development. You have extensive experience in utilizing AI tools to enhance software development processes.Proficiency in programming languages. You are skilled in languages such as Python, Java, or C++ and understand their application in AI development.Strong problem-solving skills. You can analyze complex problems and devise innovative solutions leveraging AI technologies.

Who You Are:A Champion of Uncertainty. You thrive in dynamic environments where you can define problems as much as solve them, making informed decisions even with limited data.A User-Centric Engineer. You focus on building great products, considering user experience, asking insightful questions about the purpose behind features, and taking pride in delivering solutions that resonate with customers.An Empathetic Team Player. You enjoy collaborating with cross-functional teams, including designers and engineers, to address challenges and optimize product functionality. Your clear communication fosters a sense of shared success.What We Are Looking For:Ownership of Comprehensive Product Features. Manage user-facing features, from thermostat controls to energy optimization tools, ensuring they meet user needs and company standards.

About Dialpad Dialpad is an AI-native business communications platform that brings together calling, messaging, meetings, and contact center features in one solution. The platform uses AI to understand conversations as they happen, helping businesses improve customer interactions and gain actionable insights. More than 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger connections with their customers through AI-powered tools. Dialpad leads innovation in the communications space with its Agentic AI initiative. This technology enables intelligent agents to analyze conversations and take proactive steps, such as automating workflows, resolving issues, and supporting revenue growth in real time. Learn more at dialpad.com. Working at Dialpad AI is central to how Dialpad operates. Team members use advanced AI tools to work efficiently, think creatively, and deliver strong results. The company values every conversation and has built a platform that turns these exchanges into insights for clients and employees alike. Dialpad looks for people who are curious and set high standards for themselves. The team pursues ambitious goals and values those who are: Scrappy Curious Optimistic Persistent Empathetic Location This Applied Scientist role is based in Kitchener, Canada.

About DialpadDialpad is the foremost AI-driven customer communications platform, revolutionizing the way businesses engage with their clients. Over 50,000 organizations worldwide, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through real-time, AI-driven insights. For more information, visit dialpad.com.Join the Dialpad TeamAt Dialpad, you will collaborate with a dedicated team focused on our mission to ensure our customers and their employees achieve remarkable success. We believe that every interaction is significant, and we elevate these engagements with a platform that delivers actionable insights and automation for our users.We embrace constant innovation, empowering each employee to utilize industry-leading AI to enhance both our platform and their own skill sets. We seek individuals who not only meet our high expectations but strive to exceed them. Our aspirations are substantial, and realizing them necessitates a team that functions at the highest level. We value individuals who are not only driven but also embody the core traits essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Success Manager, you will act as a trusted advisor to your assigned clients, maximizing the value our solutions provide to their organizations. Your responsibilities will include understanding customer needs, driving product adoption, ensuring retention, and maintaining high levels of satisfaction.Your passion for customer engagement and helping clients achieve (and surpass!) their goals is paramount. With several years of customer success experience, you are recognized for your excellent communication skills, confident facilitation of meetings, and effective collaboration across teams. You are excited about acquiring new technological skills, and even if you are not currently well-versed in cloud telephony, the prospect of mastering Dialpad invigorates you. Your commitment to customer success is unwavering, and you are dedicated to fostering positive outcomes for both customers and the company.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 global clients, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower companies to enhance customer relationships through real-time, AI-generated insights. Explore more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team, striving toward our mission of ensuring the success of our customers and their employees. We recognize the significance of every conversation, and we are committed to elevating each interaction with a platform that delivers real-time insights and automation. Our culture emphasizes continuous growth, where every team member harnesses cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but surpass them. Our ambitious goals require a dedicated team that operates at the pinnacle of performance. We value traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer on the Billing team, you will take ownership of various components within our billing system. Collaborating closely with fellow engineers, you will build scalable billing APIs and develop tools to optimize our billing platform while assisting our support teams. Additionally, you will contribute to the next generation of our billing platform leveraging microservices architecture.This position reports to our Engineering Manager and is based in our Kitchener Office.Your engineering expertise will enrich our team. We welcome candidates from diverse engineering backgrounds—whether frontend, backend, or otherwise—as long as you bring enthusiasm and a willingness to learn. You take pride in creating resilient, well-designed, long-term solutions that provide efficiency and save time in the long run.What You Will DoContribute to the architecture of the billing platform to ensure it scales effectively and supports the rapid growth of Dialpad's customer base.Develop reusable, well-defined APIs that enhance system performance.

About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.

About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.

About DialpadDialpad is a premier AI-driven customer communications platform that revolutionizes how businesses interact with their clients. With over 50,000 global users, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to forge stronger connections through real-time AI insights. Discover more at dialpad.com.Our CultureAt Dialpad, we foster a collaborative environment where every team member contributes to our mission of making customers and their employees exceptionally successful. We believe in the significance of each conversation and are enhancing every interaction with a platform that provides real-time insights and automation.We thrive on continuous improvement, encouraging every employee to leverage cutting-edge AI to refine our platform and their own capabilities. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that operates at a high caliber. We value traits fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Development Engineer in Test (Sr. SDET) within Agentic QA, you will be responsible for the test automation and quality frameworks that underpin Dialpad's AI Voice Agent services. This entails developing automated tests for comprehensive product experiences, ranging from the frontend UI to backend services, APIs, and audio/text interactions. You will evaluate orchestration flows, agent configuration experiences, and guardian safeguards to establish robust automated coverage for functionality, performance, reliability, UX, and more.In this position, you will create extensive automated test infrastructure and collaborate closely with the development team to enhance the testability, stability, and overall delight of our rapidly evolving AI platform for customers.

About DialpadDialpad is the premier AI-driven customer communications platform that is revolutionizing the way businesses interact with their clients. Over 50,000 global enterprises—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to strengthen their customer relationships through real-time, AI-powered insights. For further details, visit dialpad.com.Our CultureAt Dialpad, you will join a collaborative team committed to a unified goal: ensuring our customers and their employees achieve exceptional success. We recognize that every conversation is significant, and we are enhancing each interaction with a platform that delivers real-time insights and automation.We promote continuous growth, encouraging our employees to leverage cutting-edge AI to improve both our platform and their personal skills. We seek individuals who not only meet but exceed our expectations. Our ambitious goals require a team that operates at the highest level, characterized by traits such as: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleAs a Software Development Engineer in Test (SDET) at Dialpad, you will spearhead the development of scalable, world-class mobile test automation frameworks, enabling our engineering teams to deliver products with assurance and agility.We are in search of a quality champion who can seamlessly connect development and testing. You should possess excellent verbal and written communication skills, and be adept at collaborating with a geographically distributed team to realize a shared vision. Your responsibilities will include enhancing and maintaining mobile testing frameworks, influencing design decisions, and collaborating closely with senior developers.This position will report to a Quality Engineering Manager based in the USA.

Cygnus Professionals Inc. is excited to announce openings in our dynamic IT Solutions Division. We are seeking talented IT professionals who are ready to provide exceptional onsite services to our clients. We invite applications from individuals proficient in the following technologies:JavaUI/UX DesignETL/DWHWeb DevelopmentNetwork EngineeringSharePointProject ManagementBusiness AnalysisData Analysis/Analytics/SAS/R/Data ScienceiOS/Android DevelopmentSQL BIQuality Assurance (Automation and Manual)Big Data AnalyticsHadoopSalesforce Development.Net DevelopmentOracle DBATableau Report DevelopmentQlikview Report Development

D2L is a pioneering cloud company dedicated to modernizing education and shaping the Future of Work. We are at the forefront of the most significant transformation in teaching and learning, leading the charge to innovate and inspire.Our cutting-edge models of education focus on personalized, student-centric experiences that enhance retention, engagement, satisfaction, and results for learners of all ages in schools, universities, and businesses.D2L is revolutionizing the learning landscape by providing an advanced learning environment and solutions that captivate and motivate learners. Our platform stands out for its ease of use, flexibility, and intelligence—there's no other company that delivers as robust and innovative a solution as D2L.For 25 years, we have remained committed to our singular mission: transforming the way the world learns and enhancing human potential globally.Every application is personally reviewed by a member of our Talent Acquisition team—yes, a real person evaluates your resume! While we utilize AI tools for streamlining tasks such as meeting notes and summaries, these tools do not rank resumes, make hiring decisions, or influence candidate evaluations.How will I make an Impact?We are seeking an experienced Software Developer who is enthusiastic about leveraging engineering best practices to create impactful software. As a senior developer, your previous experiences and insights will empower teams to increase productivity and effectiveness through your coding, decision-making, and knowledge-sharing.As a member of the D2L Labs team, you will spearhead the development and incubation of new products and features, integrating state-of-the-art techniques and tools into our sophisticated development workflows. You will engage in ongoing AI research to expand our understanding and capabilities, contributing to AI thought leadership by collaborating with strategic clients. Your contributions will build on our strong foundation of innovation, allowing the organization to capitalize on AI opportunities while navigating its challenges. You will cultivate a culture of continuous learning and innovation, ensuring we remain agile and responsive to the fast-changing technological landscape.