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Founder's Associate at Probook | Manhattan

ProbookManhattan
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess strong organizational skills, exceptional communication abilities, and a knack for prioritizing tasks effectively. A background in operations or support roles is advantageous. Familiarity with scheduling tools and project management software will also be beneficial.

About the job

About Probook

Probook builds AI-powered dispatch technology for the home services industry. Our platform supports plumbing, HVAC, and electrical businesses by automating complex workflows and consolidating dispatch operations into a single, scalable solution. By matching the right technician to each job, we help clients avoid costly mistakes, sometimes saving them from a simple $300 repair or a $20,000 system replacement. Our technology delivers a seamless customer experience without the need for 24/7 live staffing.

Role Overview: Founder's Associate (Manhattan)

This role partners directly with our CEO, who oversees several critical functions at once. The Founder's Associate ensures the CEO’s time and attention stay focused on top priorities, keeping important tasks from falling through the cracks. With full context on what matters most, you’ll make independent decisions, manage logistics, and help maintain smooth operations across the company. Every major decision and conversation at Probook will pass through your hands, offering a unique view into the business.

What We Value

  • Proactive and Prepared: Briefings are ready before meetings, and logistics are confirmed in advance. You spot needs before they’re voiced.
  • Calendar Management: Meetings are scheduled thoughtfully, focused work time is protected, and conflicts are resolved ahead of time.
  • Calm Under Pressure: Sensitive matters and high-stakes relationships are handled with care and good judgment, even when things move quickly.
  • Flexible and Responsive: Weekend messages, last-minute changes, and urgent requests are part of the job, and you handle them smoothly.
  • Efficient and Reliable: Operations never slow down waiting for your input.

Key Responsibilities

  • Manage the CEO’s calendar: schedule meetings, sequence priorities, resolve conflicts, and ensure time for focused work.
  • Oversee inbox management: triage emails, draft responses, and flag urgent items.
  • Coordinate travel: book flights, hotels, and transportation; build itineraries that fit the CEO’s working style.
  • Prepare for meetings: assemble briefing documents, provide context, and track action items.
  • Handle expense management: ensure timely and accurate processing.

About Probook

Probook is at the forefront of transforming the home services industry through cutting-edge AI technology. Our mission is to redefine operational efficiency for plumbing, HVAC, and electrical businesses by automating workflows and enhancing customer service experiences.

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