Forward Deployed Software Engineer at Intercom | London

At Intercom, we're revolutionizing customer service through our advanced AI solutions. Our flagship AI agent, Fin, empowers businesses to deliver exceptional customer experiences, ensuring they're always available to assist users. When combined with our Helpdesk, Fin forms the Intercom Customer Service Suite, a comprehensive solution for addressing complex customer queries that require a personal touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the standard for customer service excellence. Our commitment to innovation drives us to push boundaries and deliver unparalleled value to our clients.What’s the opportunity?As a Principal Engineer at Intercom, you'll take the lead in defining and executing key strategic initiatives. This role offers you the autonomy to impact the engineering organization significantly. You'll be responsible for developing both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Additionally, you'll mentor and coach fellow engineers while partnering with Group Engineering Managers on technical strategy and leadership.What will I be doing?In this role, you will:Utilize your domain expertise to lead pivotal projects within our R&D organization.Provide insights on project progress, risks, and challenges to guide resource allocation and prioritization effectively.Contribute to our technical architecture, ensuring our systems scale to meet growing customer demands.Prioritize agility alongside scalability and availability, with a focus on continuous deployment and incremental releases.Engage in all software development phases, including ideation, prototyping, design, and implementation, balancing hands-on development with architectural leadership.Leverage state-of-the-art tools to enhance productivity and streamline problem-solving.

At Intercom, we are redefining customer service through innovative AI solutions, ensuring businesses can provide exceptional customer experiences.Our flagship product, Fin, is recognized as the most advanced AI customer service agent on the market, allowing companies to deliver seamless, around-the-clock support while enhancing overall customer interactions. When paired with our Helpdesk, it evolves into the complete Intercom Customer Service Suite, catering to intricate queries that necessitate human intervention.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting new benchmarks in customer service. We are committed to our core values, which drive us to push boundaries, operate with agility, and consistently offer unparalleled value to our clients.What’s the opportunity?As a Product Engineer at Intercom, your role will be pivotal in addressing real customer challenges through the intelligent and efficient application of your technical expertise. You will become an integral part of our multidisciplinary product teams, developing both back-end and front-end systems while collaborating closely with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges as we build a resilient platform where your skills can be utilized in various areas such as crafting a user-friendly messenger composer, implementing rule matching, ensuring deliverability, upholding security, enhancing app availability, and leveraging machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop comprehensive technical plans and contribute to our architectural strategy as we scale our products to accommodate tens of millions of users daily.Craft Ruby code that integrates a variety of AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend infrastructure.Deploy a change to production on your first day and launch a feature within your first week. This “day one” change is seamlessly integrated into production alongside numerous other deployments.

Role Overview Intercom is hiring a Principal Engineer - Go-To-Market in London. This role influences product direction and turns market insights into practical engineering outcomes. The Principal Engineer works closely with teams across the company to help ensure products align with customer needs as they change.

Intercom is the leading AI Customer Service platform dedicated to transforming how businesses engage with their customers. We empower companies to provide outstanding customer experiences through our innovative solutions.Our advanced AI agent, Fin, is at the forefront of customer service technology, enabling businesses to deliver exceptional, always-on support. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, a comprehensive solution designed to address both simple and complex customer inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our core values drive us to challenge norms, work with agility, and consistently deliver outstanding value to our clients.What’s the Opportunity?Recently, we have seen a surge in demand for skilled software engineers who collaborate closely with our strategic customers, helping to align their business objectives with our AI capabilities through Fin. As a pioneering Senior Forward Deployed Engineer, you will engage with our R&D team to influence product direction while creating significant business impact for our customers.Your contributions will be crucial in redefining how our key clients enhance their customer support operations. You will collaborate with customers and our go-to-market team to deeply understand their needs, and design, develop, and implement tailored solutions.If you seek a role that offers ownership, creativity, and the chance to lead R&D and go-to-market initiatives in a dynamic environment, this position is ideal for you.What Will I Be Doing?Facilitate the adoption of Fin by guiding prospects to harness the full potential of Intercom’s AI capabilities, automating and scaling their support operations.Engage deeply with strategic customers to comprehend their business challenges and technical requirements, offering insights to achieve exceptional results with Fin.Act as a technical expert and trusted advisor, collaborating directly with customer technical teams, coding alongside them to ensure successful project completion.Work in close partnership with Sales, Success, and Product teams to guarantee seamless customer experiences, project success, and actionable product feedback.Contribute to the evolution of the Forward Deployed Engineering function by documenting best practices and sharing insights garnered from customer interactions to facilitate our growth.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our advanced AI agent, Fin. With Fin, companies can provide round-the-clock, stellar customer support and enhance their overall customer interactions.Integrated with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling complex queries that necessitate human intervention. Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, continuously setting new benchmarks in customer service excellence.What’s the Opportunity?As a Principal Engineer on our web platform team, you will play a pivotal role in shaping the technical foundations and architectural advancements of our web services. Our websites, including intercom.com and fin.ai, are key drivers for our growth, enabling storytelling, branding, experimentation, and product discovery.In this cross-functional leadership position, you will collaborate with marketing, analytics, design, data science, and engineering teams to ensure our web stack remains modern, efficient, and a joy to work with. You will have the autonomy to define and implement the long-term technical strategy for our team.

At Intercom, we are not just an AI Customer Service company; we are on a transformative mission to redefine customer experiences for businesses worldwide.Our cutting-edge AI agent, Fin, sets the benchmark for customer service AI, enabling businesses to provide seamless, always-on support that enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing new standards in customer service. By adhering to our core values, we continuously innovate, work with urgency, and deliver exceptional value to our clients.We are seeking a Senior Product Manager to join our dynamic team and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a unique opportunity to lead a talented team of engineers, designers, and researchers in creating products that impact millions daily.

Intercom creates AI-powered customer service tools used by nearly 30,000 businesses worldwide. The platform’s core products include the Intercom Helpdesk and its integrated AI agent, Fin, which work together to deliver always-on support. Intercom aims to set a new standard for customer experience, balancing automation with the need for a human touch to handle complex service requirements. Role overview The Senior Product Marketing Manager, based in London, plays a central role in shaping how Intercom presents its Helpdesk product and the AI agent, Fin, to the market. This position operates at the intersection of product, AI, sales, and strategy. The main focus is to define and communicate the product vision to both current customers and the wider market, positioning Intercom as the leading choice for businesses that want both AI and human support in one platform. This is a senior individual contributor role, requiring close collaboration with teams across product, engineering, sales, and marketing. The work is hands-on and centers on building compelling messaging, engaging with customers, and supporting Intercom’s reputation in the market. Key responsibilities Define the ideal customer profile and target audience for the Helpdesk product to guide marketing and sales strategies. Lead the positioning and messaging for Helpdesk, emphasizing the benefits of Intercom’s integrated platform. Develop and share the narrative for Intercom’s AI-first Helpdesk vision, demonstrating its impact and potential.

Join our dynamic team at Intercom as a Senior Data Scientist, where you will leverage your analytical expertise to drive data-driven decisions and contribute to our innovative product development. In this role, you will collaborate with cross-functional teams to build models that enhance user experiences and optimize our services.

Intercom is an innovative AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless customer support. By integrating with our Helpdesk, it becomes a comprehensive solution known as the Intercom Customer Service Suite, offering AI-enhanced support for intricate or high-touch inquiries requiring human intervention.Founded in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Driven by our core values, we challenge the status quo, work with speed and intensity, and consistently deliver outstanding value to our clients.Responsibilities:As a Senior Product Manager on our Web team, you will bring the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your role will be pivotal in showcasing our products, articulating our brand story, and communicating our vision for the future of AI customer service. This is a highly visible position that significantly influences how prospects and customers perceive our identity, our offerings, and their importance.We seek a candidate with a strong product marketing background or significant experience in conveying narratives through digital platforms. You are a proactive leader, advancing projects, making decisive choices, and ensuring every launch adheres to Intercom’s high standards of design, clarity, and quality. You will collaborate closely with product marketing, designers, engineers, and brand teams to create pages that are visually captivating, narratively engaging, and optimized for performance.

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology. It empowers businesses to offer seamless, 24/7 customer service, significantly improving their customer engagement. When integrated with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, providing AI-augmented support for complex inquiries that necessitate human intervention.Since our establishment in 2011, we have earned the trust of nearly 30,000 businesses globally, setting the benchmark for unparalleled customer service. Our core values drive us to innovate, act with speed and intensity, and deliver exceptional value to our clients.What is the opportunity?Join our Research, Analytics & Data Science (RAD) team, where we transform insights into actionable strategies. We analyze customer, product, and business data, translating them into tools that integrate seamlessly into go-to-market (GTM) workflows.The advent of AI has ushered in a new era of internal tools for our GTM teams. We are progressing from traditional dashboards to sophisticated workflows powered by large language models (LLMs) and AI agents that are capable of autonomously conducting account research, summarizing previous interactions, drafting tailored outreach, identifying renewal risks, and generating reports, thereby allowing Sales and Success teams to concentrate on high-impact conversations.The RAD team collaborates closely with GTM Systems to identify challenges, devise solutions, and evaluate their impact from prototype through to production.This role demands a high level of ownership from someone who thrives in uncertain environments, is passionate about solving intricate real-world challenges, and gains satisfaction from seeing their contributions lead to measurable business results.What will I be doing?Design, evaluate, and deploy AI-powered internal tools for GTM applications, including account research and summaries, recommendations for next steps, renewal likelihood assessments, pipeline risk identification, and post-call follow-ups.Manage the entire lifecycle: Take ownership from problem identification and data modeling to the development of production-ready tools, including creating Python backends and React frontends.Rapid prototyping and deployment: Collaborate with users to build quickly, then iterate and enhance for maximum impact.Measure for success: Define success metrics based on actual usage and quantifiable business outcomes.

Join Intercom as an Engineering Manager in our Forward Deployed Engineering team. In this pivotal role, you will lead a talented group of engineers responsible for deploying and integrating our cutting-edge solutions at client sites. You will be instrumental in driving innovation and ensuring high-quality delivery of our products.As an Engineering Manager, you will cultivate a collaborative environment, mentor your team, and work closely with cross-functional teams to align engineering efforts with business objectives. Your strategic leadership will help shape the future of our engineering practices and deliver exceptional value to our customers.

Intercom is seeking a Staff or Principal Product Designer based in London. This senior role focuses on shaping the future of customer communications by designing intuitive, user-centered experiences. The position calls for close partnership with product managers and engineers to deliver solutions that matter to users. Key responsibilities Lead design projects aimed at improving the customer experience Collaborate with product managers and engineers from initial concept through launch Develop and refine design solutions based on user needs and ongoing feedback Requirements Significant experience designing digital products at a senior or principal level A strong portfolio that demonstrates user-centered design Comfort working within a collaborative and fast-moving team

Join CoreWeave as a Principal Engineer!At CoreWeave, we are redefining the cloud landscape for AI innovation. Our platform is tailored for trailblazers, offering cutting-edge technology and a collaborative environment designed to empower innovators to construct and expand AI solutions with assuredness. Serving leading AI labs, startups, and global corporations, we blend exceptional infrastructure performance with extensive technical know-how to expedite breakthroughs and transform compute power into actionable capabilities. Since our founding in 2017, we have proudly transitioned to a publicly traded entity (Nasdaq: CRWV) as of March 2025. Discover more at www.coreweave.com.As a Living Wage accredited Employer, we prioritize fair compensation for all our employees.

At Intercom, we are revolutionizing customer service with AI technology, dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries while maintaining a human touch.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting new benchmarks for customer service. Our commitment to our core values drives us to innovate, execute with urgency, and consistently offer outstanding value to our clients.What’s the opportunity?As a Staff Product Engineer, you will take on a pivotal leadership role within our engineering team, significantly impacting our technical direction. You will be responsible for designing and implementing both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Additionally, you will mentor other engineers and work alongside the Engineering Manager to cultivate the team's growth and define our technical strategy.What will I be doing?In this role, you will:Shape our technical architecture to accommodate the increasing demands of our diverse customer base.Emphasize agility alongside scalability and reliability, with continuous deployment practices ensuring seamless incremental releases.Engage in all phases of software development, from ideation to prototyping, design, and implementation, blending hands-on coding with architectural leadership.Utilize cutting-edge tools and AI-powered developer resources to streamline your workflow and focus on impactful problem-solving.Participate actively in the recruitment, mentoring, and career progression of fellow engineers.Elevate the standards for technical excellence, performance, and operational reliability.

Intercom is a pioneering AI Customer Service company dedicated to enhancing business-customer interactions. Our flagship AI agent, Fin, represents the forefront of customer service technology, enabling businesses to provide uninterrupted and exceptional support. By integrating with our Helpdesk, it evolves into the comprehensive Intercom Customer Service Suite, designed to tackle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses worldwide, establishing ourselves as leaders in the customer service sector. Rooted in our core values, we relentlessly pursue innovation, operate with agility, and consistently deliver outstanding value to our clients.What’s the Opportunity?As a Senior Product Engineer at Intercom, you will leverage your technical expertise to tackle real-world customer challenges. You will be integrated into one of our dynamic product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.Your role will involve addressing the exciting challenges of scaling our platform, where your skills will be key in enhancing various aspects, including the messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What Will I Be Doing?As a Senior Engineer, your responsibilities will include:Formulating technical plans and contributing to the architecture of our products as we scale to accommodate millions of users daily.Writing Ruby code that integrates various AWS, infrastructure, platform, and SaaS technologies forming the backbone of Intercom’s back-end.Deploying changes to production seamlessly and ensuring high performance and reliability.

At Intercom, we are pioneering the future of customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless, around-the-clock support. It can be integrated with our Helpdesk to create the Intercom Customer Service Suite, a comprehensive solution for handling more intricate customer inquiries that necessitate human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the customer service landscape. Guided by our core principles, we are committed to pushing boundaries, fostering innovation, and delivering outstanding value to our customers.What’s the Opportunity?Recently, we have seen a surge in demand for software engineers dedicated to working alongside our most strategic clients, helping to align their business objectives with our AI Agent for Customer Service, Fin.As a Staff Forward Deployed Engineer, you will collaborate directly with these clients and our Go-To-Market team to thoroughly understand their use cases. You will design, develop, and implement tailored solutions, operating with a high degree of autonomy and being entrusted to set direction, take ownership of outcomes, and represent Intercom in high-stakes customer interactions. Your contributions will be vital in transforming how our clients scale their support operations, resulting in significant business impact.Additionally, you will lead by example, serving as a cross-functional force multiplier who influences product direction through field insights and helps define the essence of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a dynamic environment, this position is for you.

At Intercom, we are revolutionizing customer service through the power of artificial intelligence. Our innovative AI agent, Fin, stands as the most advanced customer service AI available, enabling businesses to offer impeccable, round-the-clock support that enhances customer experiences. Fin seamlessly integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, which is designed to handle complex queries that necessitate human intervention.Founded in 2011 and serving nearly 30,000 businesses globally, Intercom is raising the bar for customer service excellence. Our core values drive us to push boundaries, build with speed and intensity, and consistently deliver exceptional value to our clients.What’s the Opportunity?Join the Security Engineering Group at Intercom as we ensure that our Research and Development teams deliver secure software while maintaining safe development environments. As the Engineering Manager for the Application Security team, you will oversee the security and trust for over 25,000 businesses by setting high security standards for our products.What Will I Be Doing?In the role of Engineering Manager for a multi-disciplinary security engineering team, you will:Take responsibility for the security of Intercom's Software Development Lifecycle, implementing security controls to enable rapid development of secure applications.Lead security assessments of product features, collaborating with engineering teams to uncover and mitigate security vulnerabilities.Manage product security features, assisting customers in maintaining a robust security posture while using the Intercom platform.Oversee security incidents at Intercom, guiding investigations and implementing improvements to mitigate future risks.Collaborate with key stakeholders across InfoSec and engineering teams to define and realize our security vision, strategy, and roadmaps for the Intercom product.Lead a globally distributed team of product and security engineers to foster a collaborative culture that achieves high productivity, performance, and reliability.Contribute to the evolution of our engineering culture by engaging with our engineering organization programs.

Intercom builds AI-powered customer service tools for businesses around the world. Our flagship AI agent, Fin, helps companies deliver 24/7 support and handle complex questions that sometimes require a human touch. Integrated with our Helpdesk, Fin forms part of the Intercom Customer Service Suite, which supports nearly 30,000 businesses globally. Founded in 2011, Intercom continues to set new standards for customer service by moving quickly, pushing boundaries, and delivering real value to clients. Role Overview The AI Infrastructure team at Intercom is looking for Senior AI Infrastructure Engineers in London. This group develops and maintains the systems that train and serve the next generation of Intercom’s AI models. The team’s work ranges from optimizing GPU architecture to building user-facing agents that handle millions of support requests each month. Engineers here design the training pipelines and manage inference for custom models like Fin Apex, which leads the industry in customer service performance. The team operates at the core of Intercom’s AI efforts. What You Will Do Design and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Develop and improve inference services to deliver low-latency, reliable user experiences, covering autoscaling, routing, and fallback strategies. Optimize GPU-level performance by tuning kernels, improving utilization, and identifying bottlenecks in training and inference systems. Work closely with ML scientists to deploy advanced training and inference techniques. What We’re Looking For Hands-on experience with model training or model inference at scale, or low-level GPU programming (such as CUDA or Triton). Experience in more than one of these areas is especially valued.

Begin your journey with us and advance your career.We are thrilled to present an opening for an accomplished and innovative Principal Façade Engineer to be part of our expanding and vibrant team. This role is perfect for a forward-thinking leader who excels in providing cutting-edge engineering solutions, fostering the development of talented professionals, and propelling business growth through strategic initiatives.Your role will involve:Leading the execution of a diverse portfolio of national and international projects across multiple sectors, ensuring an optimal balance of quality, feasibility, schedule, and cost.Securing project fees and negotiating contracts of various scales.Building and nurturing strong relationships with clients and referrers, encouraging the exploration of new business opportunities.Representing AECOM at industry events and conferences, highlighting our work and capabilities.Creating compelling proposals and leading successful presentations to win new projects.Mentoring a team of engineers, enabling them to realize their potential and enhance their skills.Overseeing the professional growth of engineers, including performance reviews, chartership, and essential management tasks to support team development.Managing façade team resources to meet technical and workload demands while pursuing personal skill development goals.Participating in R&D efforts to promote sustainable and energy-efficient design solutions.Collaborating with other teams within AECOM to further company-wide initiatives and multidisciplinary project delivery.Join us and grow:At AECOM, we offer a range of benefits tailored to support your well-being and career aspirations, customized to fit your lifestyle. Enjoy opportunities for career development, a flexible hybrid working model to ensure a work-life balance that suits you, access to technical practice networks, AECOM University, and volunteering days.