About the job
Forward Deployed Engineer
Grotto AI | New York City (In-Person, with some travel to customer sites)
About Grotto
Grotto is revolutionizing the leasing process for multifamily apartment teams with our cutting-edge AI platform. We enhance critical leasing conversations that shape one of life’s most significant decisions—finding a home. Our insights drawn from millions of customer interactions reveal that the key to successful leasing isn't merely product knowledge but rather the authentic curiosity and empathy of the agents involved. Our platform empowers leasing agents to engage effectively during calls and tours, fostering rapport and overcoming objections to significantly boost lease signings.
Our success is evident as we’ve achieved remarkable increases in conversion rates with some of the largest apartment owners across the nation. Clients have praised us as the "best vendor they've ever collaborated with." We're just getting started; our vision is to create a world where the most important conversations foster deeper connections.
Role Overview
In this unique role as a Forward Deployed Engineer (FDE), you will not be part of a traditional product engineering team. Instead of pushing out features to an anonymous user base, you will engage directly with our clients to tailor Grotto’s solutions to their specific requirements. This involves creating bespoke features, integrations, and workflows that address genuine challenges faced by property managers. Working alongside Deployment Leads, you will gain insights into each customer’s needs and implement effective solutions. You will hold full accountability for the technical success of multiple client accounts.
We embrace the challenge of last-mile customization, believing it’s where true innovation occurs. If you thrive on witnessing the impact of your work in real time, and enjoy visiting clients to see firsthand how your contributions enhance their operations, this position is ideal for you.
Your Responsibilities
- Develop customized features and integrations using our tech stack, primarily Python and VueJS/TypeScript.
- Collaborate closely with Deployment Leads to transform client needs into actionable software solutions.
- Adopt a rapid development approach—our cycles are short.
- Travel to client locations to gain a deeper understanding of their environments.
- Engage with design, product, and other teams to ensure a seamless integration of client solutions.

