About the job
Join Our Innovative Team
Hello, I'm Rishabh, co-founder and COO at Flent. I oversee our tech, platform, and financial aspects.
If you've ever rented in a major Indian city, you're familiar with the hassle. You juggle multiple tabs, engage in countless WhatsApp conversations, and make several calls to brokers, all while feeling uncertain about your decision. You can’t always trust the pictures, prices, or the landlord's demeanor.
The real issue isn’t just finding a rental; it’s building trust in the process. At Flent, we are transforming every element of the rental decision-making process, making it as reliable as any modern consumer experience.
Trust can also erode post-move-in due to delays, miscommunications, and repetitive escalations from systems lacking memory. Each instance of “let me check and get back to you” represents a systemic failure disguised as a human error.
This role is crucial in solving these challenges through software innovation.
We are not developing software traditionally; we are redefining our tech stack with AI at its core—not merely as an added feature, but as the foundation of our infrastructure. Engineers here will achieve deployment speeds that were unimaginable just two years ago. I’m looking for passionate individuals eager to explore this frontier with me.
Role Overview
You will be immersed in the operations, customer experience, supply chain, and execution on the ground. You will identify initial failure points, recurring issues, and elements that undermine trust. Your task will be to create tools, automations, and platform solutions that thoroughly resolve these issues.
While most engineers prefer to work with clear inputs and defined problems, this position requires navigating through complex realities—such as WhatsApp communications, vendor inconsistencies, payment discrepancies, and manually tracked SLAs—and transforming that chaos into effective software solutions. If you need a product specification to get started, this role may not be the right fit for you.
Your Responsibilities:
Identifying and Addressing Issues: Observe where confidence falters in practice—through operational queues, customer experience transcripts, and vendor SLA failures—and translate those observations into precise problem definitions, developing concrete solutions that are deployed directly into our product and platform.
Creating Internal Tools: Develop tools and automations that minimize manual tasks, reduce errors, and streamline processes. If a team member is manually compiling data across multiple tabs, that’s your opportunity to innovate.
Enhancing Business Insight: Establish unified views that integrate billing, operations, and customer interactions to foster seamless experiences.
