Forward Deployed Engineer

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About the RoleJoin ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

About AvocaAvoca is revolutionizing the customer engagement landscape for home service companies. Our cutting-edge, AI-driven conversational agents efficiently manage high-value inbound calls - from job bookings to lead qualifications - ensuring unparalleled speed and consistent revenue growth that outperforms traditional call centers.In less than two years, we have grown to a dynamic team of 85 employees, anchored by a vibrant in-office culture in New York City. In a booming $500B market, where missed calls equate to lost revenue, we are establishing a leading platform for AI-enhanced customer interactions.Partnering with top-tier brands in home services, we achieved a remarkable 10x growth in 2025. Our fast-paced, high-performance team thrives in NYC, strategically poised to seize a significant market opportunity where 85% of missed calls translate to competitors' gains. Every new team member plays a vital role in our success.About the RoleAs the Support Engineering Manager at Avoca, you will spearhead the team dedicated to resolving customer challenges across our production systems. This position combines people management with a robust technical focus: you will recruit, train, and oversee Support Engineers and Deployment Engineers while remaining engaged enough to troubleshoot escalated issues personally.You will cultivate an in-depth understanding of Avoca's products, configurations, and real-world scenarios, akin to that of a senior deployment engineer, enabling you to guide your team effectively, resolve complex issues, and maintain high standards for customer satisfaction. You will be responsible for staffing management, intervening in stalled issues, and setting clear expectations for both internal teams and customers regarding ticket resolution timelines.This role is crucial as the primary escalation point for support tickets and serves as a vital link between Support Engineering and Product Engineering. You will ensure that issues are thoroughly assessed, scoped, and assigned with clear context, allowing the right problems to reach the appropriate partners while your team efficiently resolves the remainder.

Hudson River Trading (HRT) is seeking a dedicated Electronic Trading Support Engineer to join our dynamic Trade Operations (TradeOps) team in New York City, with opportunities in Austin, Chicago, and Dublin. This pivotal role involves managing our state-of-the-art electronic trading environment, renowned for its efficiency and robustness. You will be responsible for configuring, monitoring, and optimizing trading systems, addressing risk, regulatory requirements, and development tasks. The TradeOps team is committed to automating procedures and preparing for unexpected challenges. Your responsibilities will range from debugging processes to ensure timely market openings, to making critical decisions balancing compliance, risk, and profitability during trading hours, as well as implementing new trading strategies smoothly.

Replit is a pioneering software creation platform that empowers individuals to develop applications using natural language. With a global user base in the millions, Replit is revolutionizing software development by dismantling the conventional barriers to application creation.As a Premium Support Engineer at Replit, you will be the essential link for our most valued customers, delivering prompt, expert, and dependable technical support precisely when it’s needed. You will tackle intricate product challenges, guide customers through critical incidents, and ensure that every interaction exemplifies the utmost standards of quality and efficiency.At the forefront of AI-driven software development, Replit’s customer support methodologies are continuously evolving. You will play a pivotal role in shaping the evolution of Premium Support, adapting to new products, rising customer expectations, and AI-enhanced workflows, all while navigating ambiguity and fostering clarity within your team.Your role will blend in-depth technical troubleshooting with calm, assured communication to keep developers progressing—whether it’s a large enterprise team deploying at scale or a top-tier developer relying on Replit to fuel their business.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

Company Overview:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm focused on advancing patient access to groundbreaking innovations in mental health. Headquartered in London, UK, with a significant presence in New York City, we aim to develop transformative treatments that enhance the lives of individuals facing mental health challenges, particularly those unresponsive to existing therapies.We are at the forefront of a new approach to mental health treatment, emphasizing rapid and lasting responses through our investigational COMP360 synthetic psilocybin therapy, which is poised to be a first-in-class solution. This therapy has been granted Breakthrough Therapy designation by the US FDA and has received Innovative Licensing and Access Pathway designation in the UK for treatment-resistant depression (TRD), addressing a critical unmet need in mental health care.As we advance through phase 3 trials for TRD and have successfully completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa, we are preparing for further late-stage research in PTSD. Our vision encapsulates a world where mental well-being extends beyond the mere absence of illness, enabling individuals to thrive.Job Overview:The IT Support Engineer will play a critical role in providing technical assistance to internal users within the organization. This position involves supporting audio-visual and IT-related setups and resolving various technical issues to ensure seamless operations.

At Smith Engineering, we are on a mission to foster a sustainable future through enhanced operations and efficiency in critical facilities. With over a decade of experience in central plant design and optimization, we have built a strong reputation for unraveling facility challenges and optimizing plant performance. Our multidisciplinary team combines expertise in design, energy management, controls, and workforce development to empower our clients to achieve their operational and sustainability objectives.We are currently looking for passionate and knowledgeable Part-Time Technical Trainers to join our dynamic team in the New York Metro area. In this role, you will work from our Manhattan office as well as various client sites, delivering impactful training in renewable energy and Chiller Plant Design.Your RoleAs a key member of our Training Group, you will contribute to building a top-tier technical training organization. We seek individuals who possess credible technical expertise and a knack for creating engaging learning experiences tailored to diverse audiences.

Join Talan as a Trading Application Support Engineer in New York City, where you will play a crucial role in ensuring the efficiency and reliability of our trading applications. You will work closely with trading teams and developers to troubleshoot issues, implement solutions, and enhance application performance. This is an exciting opportunity for someone passionate about trading technology and application support.

ABOUT UNITUnit stands at the forefront of the embedded finance revolution, delivering seamless financial services ready for launch. Serving millions of users through approximately 100 clients including Wix, Honeybook, and Relay, we redefine the financial landscape.As seasoned founders with technical expertise, we are dedicated to building a company that not only excels but also fosters pride among its team. Our solutions facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. With over $160 million raised from top-tier investors such as Insight, Accel, and more than 60 angel investors, we are poised for substantial growth.THE ROLEWe are seeking a dynamic Support Specialist to join our expanding team and take charge of a variety of client-facing duties in our New York City office.At Unit, we have a unique approach to customer support: our success is gauged not just by ticket resolutions but by the product enhancements we implement based on customer feedback. Each inquiry is a valuable insight, presenting opportunities to identify root causes and drive product innovation.The Support Specialist plays a pivotal role in our organization, ensuring exceptional service delivery while continuously enhancing our product offerings. From day one, you will carry significant responsibilities and make a lasting impact on both our clients and Unit. This is an extraordinary chance for the right candidate to contribute to building a company that is redefining its industry.

Lithic is a pioneering card issuing and processing platform that empowers forward-thinking financial companies to shape the future of payments.Our robust infrastructure supports card programs for over 100 groundbreaking clients, ranging from fintech firms reimagining credit and digital banking to platforms revolutionizing disbursement and spend management. Notable companies such as Mercury, Flex, and Novo trust Lithic's developer-friendly APIs, direct network connections, and seamless reconciliation, enabling them to launch and grow card programs in mere weeks instead of years.We envision a future where access to superior financial products significantly enhances lives, liberated from the limitations of outdated mainframes and legacy processors. Our mission is supported by esteemed investors, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, among others.Our diverse team of over 160 members spans 26 states and 7 countries, with our headquarters located in New York City.Lithic is seeking an IT Support Specialist who will have the chance to lead the internal IT support function within our rapidly expanding fintech organization. This role entails providing support across key technical areas at Lithic, including end-user assistance, application management, access controls, and mobile device management (MDM) configuration for our laptop fleet. Ideal candidates will possess excellent critical thinking skills, a personable demeanor, and the ability to independently resolve a variety of IT challenges.This position offers an exceptional opportunity for a motivated IT professional to take charge of and enhance a vital support function within an innovative company. This is an on-site role at our SoHo office from Monday to Thursday, with occasional Fridays as needed based on office requirements!

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA