About the job
Forward Deployed Engineer (Echo)
About Acrisure
Acrisure stands at the forefront of the global fintech landscape, empowering ambitious businesses and individuals through tailored solutions that foster growth and impact. By merging advanced technology with expert human support, we provide customized services in insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
Over the past twelve years, Acrisure has experienced remarkable growth, expanding from $38 million in revenue to nearly $5 billion, while employing over 19,000 professionals across more than 20 countries. Our entrepreneurial spirit drives us to prioritize leadership, accountability, and collaboration, enabling our teams to tackle significant challenges effectively.
Role Summary & Mission
The Forward Deployed (Echo) role acts as the sustainability engine within the Palantir Center of Excellence. While FD Delta focuses on building and FD Partner enhances value, FD Echo ensures that developed solutions continue to operate at scale, reliably, and with increasing business adoption over time. This position takes ownership of the productionalization of solutions and is responsible for mitigating capability atrophy—the gradual decline in value that arises when solutions are not maintained, evolved, or integrated into business operations.
This unique role requires a blend of technical expertise and operational skills, making it ideal for engineers passionate about ensuring longevity and effectiveness over merely functioning solutions.
Travel Requirements: As a Forward Deployed position, travel is anticipated at a rate of 10-30% (approximately 2-6 nights per month), with variations based on project needs.
Key Responsibilities
- Collaborate with FD Delta on productionalized solutions, taking ownership of sustainability, ongoing performance, and user adoption.
- Develop and manage Productization & Lifecycle Management plans for all solutions under your oversight, including versioning, dependency management, and sunset criteria.
- Monitor solution health metrics using Palantir Foundry observability tools and AIP Observability; proactively identify degradation signals and initiate tuning cycles.
- Work with business unit teams to enhance user adoption, build user confidence, and uncover expansion opportunities within productionalized capabilities.
- Create and maintain enablement materials—documentation, training guides, reusable templates—to gradually reduce reliance on CoE engineering resources.
- Support the Recurring Value Realization process for assigned use cases.

