About the job
Thinking Machines Lab brings together scientists, engineers, and innovators behind widely recognized AI products such as ChatGPT and Character.ai, as well as open-source frameworks like PyTorch, OpenAI Gym, Fairseq, and Segment Anything. The team is driven by a mission to enhance humanity through collaborative general intelligence, aiming for a future where AI adapts to individual needs and goals.
Tinker, the lab’s fine-tuning API, empowers researchers and developers to customize advanced AI models for their own use cases. Tinker manages the infrastructure, allowing users to train open-weight models with their chosen datasets, algorithms, and objectives. As Tinker grows its user base and features, the team is expanding to better support the community.
Role overview
The Forward Deployed Engineer acts as the main point of contact for a broad range of clients, from solo developers to large organizations. This role identifies customer challenges and requirements, then translates those insights into actionable product improvements. Both customer interaction and product development responsibilities are central to this position.
What you will do
- Triage and resolve customer issues across the full stack, including analyzing logs, reproducing failures, and tracing job executions.
- Develop tools, integrations, and automation to address recurring problems and speed up user support.
- Create and update clear documentation and practical guides based on real user experiences and implementations.
- Work closely with research and infrastructure teams to turn customer feedback into prioritized engineering tasks.
- Help shape Tinker’s product roadmap by sharing insights from daily customer interactions.

