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Forward Deployed Engineer at Giga | San Francisco

GigaSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

Enhanced qualifications for the Forward Deployed Engineer position.

About the job

About Giga

Giga has recently secured $61 million in Series A funding and already boasts several customers, including DoorDash. We're pioneering the future of customer experience with real-time AI agents capable of understanding emotions, resolving issues instantly, and scaling across the world's largest enterprises.

This is an exciting time for Giga as we embark on ambitious goals to become the leading AI platform for enterprise automation, driven by our advanced voice superintelligence. Great engineering talent is crucial to help us realize this vision.

Our engineers have the autonomy to make significant impacts on millions of lives daily, and this role provides a unique opportunity to join a company with visionary founders, proven commercial success, and a clear trajectory towards becoming a generational brand.

To learn more about us, check out:

If this opportunity resonates with you, we encourage you to apply!

Role Overview

We are on the lookout for a Forward Deployed Engineer to join our teams in San Francisco and New York. In this role, you will be the technical liaison between Giga and our clients, responsible for building and deploying sophisticated AI solutions tailored to customer needs.


Your Responsibilities:

  • End-to-End Customer Engagement: Conduct discovery calls and demos, develop and maintain exceptional AI agents, participate in customer interactions, and serve as the primary point of contact in a dynamic environment.

  • Agent Development Lifecycle Ownership: Rapidly build and prototype solutions, establish CI/CD pipelines, monitor real-time usage, iterate towards objectives, debug live issues, communicate with clients, and document best practices to enhance efficiency in future projects.

  • Feedback Integration with Product & Platform: Identify unmet needs, prototype new features, directly contribute to the codebase, and collaborate with core teams to enhance our platform for all customers.


Qualifications:

  • Technical Proficiency: Strong understanding of React, Python, API integrations, and tool calls.

  • Interpersonal Skills: Excellent communication and relationship-building capabilities for effective client interactions.

About Giga

Giga is a pioneering AI startup focused on transforming customer experience through advanced AI agents. With substantial funding and a growing client base, Giga is set on a path to innovate enterprise automation and redefine industry standards.

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