Forward Deployed Engineer at Axiom | New York

Role Overview Leap is hiring a Forward Deployed Engineer focused on the Pharmacy sector in New York City. This role centers on bringing new technology solutions directly to pharmacy operations, working hands-on to improve how these organizations run. What You Will Do Deploy new software and technology tools within pharmacy environments Work closely with teams from different disciplines to deliver projects Integrate Leap’s solutions into existing pharmacy systems, aiming for smooth adoption with minimal disruption Collaboration Expect to partner with colleagues from engineering, product, and pharmacy operations. Success in this position comes from clear communication and a practical approach to solving real-world workflow challenges.

About ClarionAt Clarion, we believe that scheduling healthcare appointments shouldn't be a daunting task. Currently, the healthcare system is overwhelmed with call backlogs, faxes, and scheduling requests, leading to patient dissatisfaction and staff burnout, ultimately resulting in significant financial losses for clinics. This is not a failure of care, but a failure of capacity.Our mission at Clarion is to address this challenge on a large scale. We utilize AI agents to manage the entire patient journey, from scheduling and rescheduling appointments to handling referrals and prescription refills. Our AI seamlessly executes complex workflows with a human-like touch that resonates with patients.With $5.5M raised from top-tier investors including Accel, Y Combinator, and Sequoia, along with insights from healthcare leaders at Ophelia, Medallion, and Counsel Health, we are a dedicated in-person team based in New York City, rapidly advancing to ensure every patient receives essential care.Why Join Us?Real-World Impact: Join us in tackling a significant issue that affects millions of patients and providers daily. Our AI agents not only excel beyond human schedulers but also reclaim precious time for healthcare professionals to focus on patient care.Proven Market Validation: Our company has achieved a remarkable 10x revenue growth in the past year alone, managing millions of interactions for clients ranging from virtual care clinics to a $5B health insurance provider.Expert Leadership: Our co-founders possess extensive experience in the healthcare sector. Our CEO is a Stanford and Harvard-trained physician and clinical operations leader, and our CTO is a former Amazon Alexa engineer who previously led AI and machine learning teams at Salesforce.Significant Early Contributions: As a member of our early-stage team, your contributions will significantly influence our company’s direction, processes, and culture, allowing you to make an immediate impact.In-Person Collaboration: We have prioritized in-person collaboration since our inception, recognizing it as a strategic advantage. This approach fosters rapid progress, strong relationships, and a unified company culture.Your ResponsibilitiesDevelopment and Deployment: Write production-quality code, build integrations, configure AI agents, and implement platform logic based on customer workflows and scheduling rules.End-to-End Project Management: Create and oversee technical project plans from scoping to go-live. You will coordinate internal resources, delegate workstreams, and ensure timely project completion.

About SolvaAt Solva, we are revolutionizing the insurance industry with cutting-edge AI technology, targeting the $8 trillion market starting with claims processing. Our company has secured $6 million in funding from prestigious investors including First Round, Y Combinator, and SV Angel, as well as notable angel investors like Paul Graham, who have previously supported giants such as OpenAI, Google, and Stripe. Our advisory board is comprised of seasoned executives and founders in the insurance sector.Our team has a proven track record of success, having played a key role in creating Europe’s fastest-growing InsurTech and launching a licensed EU bank that processes over €1 billion annually. Now, we are setting our sights on reshaping one of the world’s largest industries using the power of AI.As a Y Combinator S25 company, Solva is among the fastest-growing and best-funded startups today.About the RoleJoin us as a Forward Deployed Engineer, where you will collaborate closely with our customers and product team to implement our AI systems in real-world claims environments. This dynamic role bridges engineering, product development, and customer operations. You will leverage your technical expertise to analyze workflows, data, and requirements from insurers, transforming them into critical production solutions.Your daily responsibilities will include building integrations, processing pipelines, fine-tuning our product to meet specific customer needs, and addressing real-world challenges through AI and data solutions. You will oversee the entire process from customer requirements to delivered solutions, taking ownership of your contributions.This position is ideal for someone who thrives in fast-paced environments, adeptly shifts between technical problem-solving and customer interactions, and seeks to witness the tangible impact of their work. This is a full-time opportunity.What You’ll DoEngage directly with insurers to gain insights into their claims workflows, data, and system requirements.Develop and maintain seamless integrations between Solva and client systems.Customize and adapt AI-driven workflows for tailored use cases.Identify and troubleshoot issues in data, logic, or system functionality, collaborating with the team to resolve them.Translate real-world client needs into precise technical specifications for engineering teams.Oversee pilot projects from inception to execution, ensuring smooth operation in production.Provide field insights to enhance product reliability and performance.What We’re Looking ForStrong engineering background with a passion for technology and problem-solving.Excellent communication skills to effectively liaise with customers and team members.Proven ability to work in a fast-paced, agile environment.

Job DescriptionJoin our innovative team at Fauna Robotics as a Forward Deployed Engineer. In this pivotal role, you will directly engage with customers and deployment sites, ensuring our robotic solutions excel in real-world scenarios. You will act as the essential technical liaison between our engineering teams and clients, deploying robots, troubleshooting hardware and software challenges on-site, and relaying valuable insights back to improve our offerings.This position is perfect for dynamic problem solvers who thrive in hands-on environments. Your responsibilities will include diagnosing various issues that may arise, from software configurations to hardware malfunctions, and performing field repairs, including soldering and component replacements. Experience the impact of our technology beyond the lab, contributing significantly to its refinement and growth.

Join ekho as a Forward Deployed Engineer and play a pivotal role in delivering innovative solutions to our clients. You will work closely with cross-functional teams to implement and optimize our technology in various environments, ensuring we meet client needs effectively. Your expertise will contribute to the success of our deployments while refining our processes and technologies.

Role overview The Forward Deployed Engineer at Tetrix works onsite with clients in New York City, adapting Tetrix’s technology to meet specific needs. This position centers on tailoring and implementing products in real-world situations, often in collaboration with teams from various backgrounds. What you will do Deliver engineering solutions directly to clients by adapting Tetrix’s technology for each unique environment Work closely with cross-functional teams to customize and integrate products Oversee deployment and ensure smooth operation of technology at client locations Who thrives here This role fits engineers who like hands-on problem solving and want to see their work make an impact on client sites. Curiosity, adaptability, and a focus on practical outcomes are important qualities for success in this position.

Join brellium as a Forward Deployed Engineer and play a pivotal role in shaping our innovative solutions. As a key member of our team, you will work closely with clients to deploy our cutting-edge technologies, ensuring seamless integration and maximum impact.

About Gecko RoboticsAt Gecko Robotics, we empower critical infrastructure across the globe, ensuring its availability, reliability, and sustainability. Our innovative solutions integrate advanced wall-climbing robots, top-tier sensors, and an AI-driven data platform, offering clients unparalleled insights into the health of their assets. This fusion of technology facilitates real-time decision-making, enhances operational efficiency and safety, and safeguards both the environment and society against infrastructure failures.Role OverviewAs a Forward Deployed Engineer, you'll be at the forefront of our mission, directly engaging with customers to identify and tackle significant challenges. Rather than merely providing support, you will be a driving force in developing solutions that address complex issues across various domains, including cash flow, production, safety, and environmental impact. You will take ownership of the problem-solving process from inception to execution, ultimately contributing to the scalability of Gecko’s platforms.Your ResponsibilitiesIdentify and Solve Critical Problems: Collaborate closely with clients to uncover high-impact challenges, innovate solutions, and relentlessly pursue meaningful outcomes.Foster Growth: Embrace the complexities of the challenges we face, engage in continuous learning, and thrive in an environment dedicated to personal and professional growth.Technologies We LeveragePython, Javascript, ReactGoogle Cloud, Amazon Web Services

Forward Deployed EngineerGrotto AI | New York City (In-Person, with some travel to customer sites)About GrottoGrotto is revolutionizing the leasing process for multifamily apartment teams with our cutting-edge AI platform. We enhance critical leasing conversations that shape one of life’s most significant decisions—finding a home. Our insights drawn from millions of customer interactions reveal that the key to successful leasing isn't merely product knowledge but rather the authentic curiosity and empathy of the agents involved. Our platform empowers leasing agents to engage effectively during calls and tours, fostering rapport and overcoming objections to significantly boost lease signings.Our success is evident as we’ve achieved remarkable increases in conversion rates with some of the largest apartment owners across the nation. Clients have praised us as the "best vendor they've ever collaborated with." We're just getting started; our vision is to create a world where the most important conversations foster deeper connections.Role OverviewIn this unique role as a Forward Deployed Engineer (FDE), you will not be part of a traditional product engineering team. Instead of pushing out features to an anonymous user base, you will engage directly with our clients to tailor Grotto’s solutions to their specific requirements. This involves creating bespoke features, integrations, and workflows that address genuine challenges faced by property managers. Working alongside Deployment Leads, you will gain insights into each customer’s needs and implement effective solutions. You will hold full accountability for the technical success of multiple client accounts.We embrace the challenge of last-mile customization, believing it’s where true innovation occurs. If you thrive on witnessing the impact of your work in real time, and enjoy visiting clients to see firsthand how your contributions enhance their operations, this position is ideal for you.Your ResponsibilitiesDevelop customized features and integrations using our tech stack, primarily Python and VueJS/TypeScript.Collaborate closely with Deployment Leads to transform client needs into actionable software solutions.Adopt a rapid development approach—our cycles are short.Travel to client locations to gain a deeper understanding of their environments.Engage with design, product, and other teams to ensure a seamless integration of client solutions.

Join Rilla: A Pioneering CompanyRilla is at the forefront of conversation intelligence, developing innovative software that revolutionizes offline commerce.Our platform captures, analyzes, and organizes conversations, providing invaluable insights to the essential physical businesses that drive our economy. We aim to equip traditional sectors with cutting-edge technology, previously reserved for the most advanced companies of the 21st century.With our rapid growth—achieving $40M in revenue within just 3.5 years, maintaining a monthly growth rate of 15%, a Net Revenue Retention exceeding 170%, and an impressive Net Promoter Score—Rilla is becoming a leader in the industry.Your Role as a Forward Deployed EngineerAs a Forward Deployed Engineer (FDE), you will engage directly with clients, identifying their critical challenges and architecting solutions that integrate their data with Rilla's conversational intelligence. Your creativity, technical prowess, and problem-solving skills will be essential in helping organizations leverage their data for impactful results. Expect to work autonomously or in small teams, managing high-stakes projects from inception to execution.You will collaborate with customer executives to discuss data models, tackle large-scale data integration, and provide insights back to your team, all while extending Rilla's influence into new markets and applications.If you're driven to innovate and aspire to lead in the application of AI in the physical world, Rilla is the ideal environment for you to grow and succeed.

At Extend, we're on a mission to revolutionize document processing in the cloud. Our innovative approach aims to transform the way organizations engage with unstructured data, making it more accessible and actionable than ever.As a Forward Deployed Engineer, you will serve as the vital link between our customers and Extend throughout their entire journey. We seek engineers who are deeply passionate about understanding customer pain points, paying meticulous attention to detail, and who thrive in a culture of empowerment through AI technology.Why Join Us?Experience rapid growth with our revenue soaring 400% last year, reaching several million ARR, and continuing to accelerate.Join a product that is not only well-loved by its users but is also integral to mission-critical processes at leading enterprises (like Square, Zillow, Chime) and innovative startups (such as Brex, Mercury, Checkr).With the document processing market expanding exponentially, driven by LLMs, we are positioned to outperform existing low-NPS solutions.Be part of a high-impact team that is achieving significant customer and revenue metrics with a lean structure—your contributions will be vital.Having successfully raised our Series A and mitigated business risks, we are on the brink of tremendous growth—now is the perfect moment to join.Work alongside an exceptionally talented team, including former founders and world record holders, in a high-performance, in-person culture in NYC, with substantial equity ownership.Contribute to solving complex, unsolved challenges at the intersection of LLMs, sophisticated data processing, and human-AI interfaces.Gain invaluable insights into the startup ecosystem and seize leadership opportunities as we rapidly expand.Our compact team is growing rapidly, and we need talented engineers to help us realize our ambitious roadmap.Your ImpactYour role in ensuring our customers can effectively deploy LLMs in production is crucial, presenting unique challenges that require top-notch solutions. Here are some of the complex problems you'll tackle:Empower enterprises to confidently implement AI technologies.Develop solutions to address unprecedented edge cases in customer data.Motivate non-technical domain experts to take ownership of LLM-driven extraction instructions.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly find, organize, and share information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees have access to the right knowledge at the right time, enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, enabling teams to effectively leverage their collective intelligence.Glean was founded by CEO Arvind Jain, who has a profound understanding of the challenges employees face in locating and comprehending information at work. Witnessing firsthand how fragmented knowledge and an array of SaaS tools hindered productivity, he set out to create a superior AI-enhanced enterprise search platform that allows individuals to access the information they need quickly and intuitively. Today, Glean stands as a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities to fundamentally transform employee workflows. About the Role: As a key member of our Forward Deployed Engineering Team, you will collaborate directly with our clients to design transformative AI solutions that meet their most pressing business needs. Working alongside our Go-to-Market, Product, and Engineering teams, you will combine your technical expertise, understanding of enterprise AI systems, and client-facing skills to develop and implement production platforms that deliver measurable business outcomes. You will oversee the entire engagement process—ranging from initial discovery and technical planning to solution architecture, development, and production launch.

Our PurposeAt Reflection AI, our vision is to develop open superintelligence that is accessible to everyone.We are pioneering the creation of open weight models tailored for individuals, organizations, and even nations. Our team comprises AI innovators and entrepreneurs hailing from esteemed institutions such as DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic, and more.Position SummaryWe are in search of a remarkable technical leader to spearhead and expand our Forward Deployed Engineering team within the Applied AI department. This pivotal team is dedicated to connecting our groundbreaking AI research with practical applications in the enterprise sector. As a pioneering Forward Deployed Engineer, you will oversee the comprehensive technical strategy, implementation, and delivery of intricate agent-based applications, guiding them from initial pre-sales exploration to full production deployment.Key ResponsibilitiesCollaborate with Deployment Strategists and Sales teams to comprehend enterprise client requirements, design innovative solutions, and create transformative agentic applications.Design and construct complex agentic systems utilizing state-of-the-art models, orchestrating advanced LLM workflows and integrating seamlessly with enterprise infrastructures.Work alongside research teams to customize and refine models tailored to client-specific needs, contributing to our internal codebase for inference, fine-tuning, and evaluation.Oversee end-to-end deployments across hybrid environments (public cloud, VPC, and on-premises), ensuring production-level scalability, performance, and reliability.Shape and expand the Forward Deployed Engineering organization by establishing playbooks, best practices, technical standards, and mentoring to facilitate team development.Desired QualificationsRobust software engineering background with a proven history of delivering production-grade systems (Python, TypeScript).Demonstrated experience in deploying enterprise software within cloud or hybrid environments employing modern DevOps methodologies (Docker, Kubernetes, CI/CD).In-depth knowledge of machine learning principles and practical experience with contemporary AI stacks, including vector databases, RAG pipelines, agent orchestration, evaluations, and fine-tuning.A minimum of 6 years of software engineering experience, with at least 2 years in a technical leadership role delivering AI-driven enterprise solutions.

Join Deepgram as a Forward Deployed Engineer, where you will play a critical role in transforming the restaurant industry through innovative AI solutions. You will collaborate closely with restaurant clients to deploy and fine-tune our cutting-edge voice recognition technology, ensuring exceptional user experiences and operational efficiency.Your expertise will help our clients navigate the complexities of integrating our solutions, allowing them to focus on delivering top-notch service. If you are passionate about technology and have a knack for problem-solving in real-world applications, we want to hear from you!

About Us:At Tenex Labs, we unite innovators, strategists, and engineers to empower the world's most ambitious companies in overcoming their most significant challenges. We thrive at the intersection of strategy and engineering, embedding dedicated teams directly within organizations to convert complex, high-stakes problems into tangible, measurable results. Our approach is hands-on; we collaborate closely with our clients, eschewing traditional hand-offs in favor of immersive teamwork.Our pace is that of a startup, combined with the rigorous standards of top-tier firms. Our culture champions intellectual curiosity, radical ownership, and a commitment to excellence driven by diverse teams empowered to challenge norms, act swiftly, and elevate one another. If you're eager to engage in meaningful projects alongside inspiring colleagues, Tenex Labs is the perfect environment for you.The Role:As a Forward Deployed AI Engineer at Tenex Labs, you will be a results-oriented innovator in a high-caliber, AI-focused environment. Your role involves collaborating closely with strategists and clients to design and implement AI-driven workflows that yield significant, measurable outcomes.Your success is defined by your output. You will enjoy a high degree of autonomy, utilize state-of-the-art AI tools and internal automation, and be directly rewarded for your performance through an uncapped, output-aligned compensation model.Key Responsibilities:Engagement in Client Operations – Integrate into client codebases and agile cycles, overseeing end-to-end feature delivery. Collaborate with AI strategists and client stakeholders to prioritize impactful initiatives and sustain consistent progress. Deliver production-ready solutions that drive quantifiable business results.Maximize Development Efficiency – Employ the latest coding tools (e.g., Claude Code, Codex, Cursor) to amplify your productivity and continuously optimize your workflows. Your performance is quantified in story points, and compensation is uncapped; the more you deliver, the more you earn.Full Stack Development – Execute across front-end, back-end, and infrastructure using diverse tech stacks. Quickly adapt to unfamiliar codebases and contribute effectively within complex architectures and problem domains.Systems Design & Architecture – Conceptualize and construct comprehensive platforms that redefine business operations. You will serve as both an architect and an orchestrator, building reliable, auditable systems with user-friendly interfaces that maintain human involvement.

Kepler: AI You Can Trust and VerifyAt Kepler, we recognize that every AI tool comes with its challenges, particularly when it comes to data interpretation. Traditional models often guess numbers, fabricate sources, and provide inconsistent answers, which is unacceptable for professionals making multimillion-dollar decisions.Our proprietary architecture eliminates the problem of hallucination by ensuring that AI accurately interprets intent. Deterministic code retrieves precise figures from source documents, ensuring that our model never produces a number that could be incorrect. Every output is traceable to specific filings, with transparent calculations that are defensible.Currently operational with over 950,000 SEC filings, 14,000 companies, and 40 million documents across 27 global markets, we are trusted by firms that cannot afford to be wrong.While our architecture is domain-independent, our initial focus is on finance—where the need for accuracy is most critical. Future expansions include healthcare, legal, and insurance sectors, utilizing the same system with new data sources. Our vision transcends a single finance product; we are constructing the verification layer for the entire AI ecosystem.Founded by industry veterans Vinoo Ganesh (7 years at Palantir, former Head of Business Engineering at Citadel) and Dr. John McRaven (11 years at Palantir, creator of the analytics engine behind over $100 million in contracts with BP and Airbus, Ph.D. in Physics), we are backed by pioneers from OpenAI, Facebook AI Research, MotherDuck, dbt, and Outerbounds.The RoleAs a Senior Forward Deployed Software Engineer at Kepler, you will serve as the technical architect for our most significant client relationships. Collaborating directly on-site with our key customers—including sophisticated financial firms and research organizations—you will deploy, customize, and optimize our AI-native research platform to meet their unique workflows and requirements.This role embodies our core principle: 'Forward-Deployed with Product DNA.' By embedding directly with clients, you will not only own their outcomes but also contribute to the platform that serves the entire market. Your coding decisions will significantly impact high-stakes research outcomes.Within the first 90 days, you will:Quickly build and develop vertical applications atop our core platform.Engage with Portfolio Managers at institutions managing over $10 billion in assets under management (AUM) to define and construct workflows.Cultivate profound expertise in agentic tooling, products, and technologies.Take ownership of customer engagements from inception to completion.This position is ideal for individuals eager to shape the future of financial research while working closely with the world's leading analysts.

About Our TeamAt OpenAI, our Forward Deployed Engineering (FDE) team plays a pivotal role in collaborating with clients to transform cutting-edge research into fully operational systems. We thrive at the intersection of client engagement and essential platform innovation.About the RoleAs the FDE Manager, you will guide your team through complex and high-pressure customer deployments while taking full ownership of both technical and business outcomes. You'll cultivate a resilient team capable of performing under pressure, ensuring that OpenAI continually learns from real-world applications.In this position, you will work closely with Product, Research, Sales, and Go-To-Market teams to ensure that insights from fieldwork shape our roadmap priorities, fuel new initiatives, and facilitate secure large-scale deployments. Your strategic decisions will significantly impact the trust our customers place in OpenAI, and your success will be evaluated based on your team's delivery frequency, the clarity of communication to Research and Product sectors, and the long-term effectiveness of your team and delivery model.This role is based in New York City and follows a hybrid work model, requiring three days in the office each week. We offer relocation assistance, and the position may involve travel up to 25% of the time.Key ResponsibilitiesLead and develop a team of FDEs responsible for deploying advanced production systems with innovative models.Oversee end-to-end delivery outcomes by ensuring clarity, speed, coordination, and technical excellence.Document successful processes into tools, playbooks, and roadmap contributions to enhance the productivity of OpenAI and the broader developer ecosystem.Identify early warning signs and address them promptly, whether related to product performance, customer environments, or operational practices.Exercise sound judgement in determining actionable items versus those that do not require intervention.Establish high-performance standards for the FDE team while fostering individual growth through targeted, constructive feedback.Define staffing and support strategies for field teams that can scale efficiently without added complexity.Ideal Candidate ProfilePossess over 8 years of engineering or technical delivery expertise, including at least 2 years in managing high-performing FDE or customer-facing engineering teams.Demonstrated experience leading high-stakes technical projects from initial prototype to successful production.Proficient in writing and reviewing production-grade code with a focus on quality and maintainability.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates closely with clients to transform groundbreaking research into fully operational systems. We thrive at the intersection of customer engagement and core platform innovation.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models alongside our most significant clients. Your responsibilities will encompass discovery, technical scoping, system architecture, development, and production rollout, collaborating directly with customer engineering teams and domain experts.Your success will be measured by the adoption of solutions in production, tangible workflow improvements, and feedback that informs product and model evolution. You will work in close partnership with our Product, Research, Partnerships, Governance, Risk & Compliance (GRC), Security, and Go-To-Market (GTM) teams.This role is based in New York City with a hybrid work model of three days in the office weekly. We provide relocation assistance and require travel of up to 50%.Key ResponsibilitiesLead the technical delivery across various deployments from initial prototypes to stable production environments.Develop full-stack systems that generate customer value and enhance our learning processes.Integrate closely with client teams to understand their requirements and facilitate the adoption of your solutions.Scope projects effectively, sequence deliveries, and proactively eliminate obstacles.Balance trade-offs between project scope, speed, and quality; adapt plans to ensure timely delivery.Contribute directly to coding when clarity or progress is essential.Document effective practices into tools, playbooks, or reusable components for team utilization.Provide field feedback that informs Research and Product teams about model performance and areas for improvement.Keep project teams on track through clear communication and effective follow-through.Ideal Candidate ProfilePossesses over 5 years of engineering or technical deployment experience, particularly in customer-facing roles.Has experience in scoping and delivering complex systems within dynamic or uncertain environments.Skilled in writing and reviewing production-quality code for both frontend and backend using Python, JavaScript, and other relevant technologies.

Role OverviewWe are in search of a skilled engineer to implement cutting-edge AI solutions tailored for the healthcare sector, with a particular emphasis on Retrieval-Augmented Generation (RAG) pipelines and large language model (LLM) operations. This position will play a crucial role in enhancing our partnerships with key healthcare accounts, including both providers and payers, as well as related sectors within the healthcare industry. Ideal candidates will possess experience working with enterprise healthcare accounts, especially in environments involving Electronic Health Records (EHR), claims workflows, and secure handling of Protected Health Information (PHI). Familiarity with life sciences or medical devices is considered an additional asset.In this role, you will integrate large language models into the operations of healthcare enterprises, collaborating closely with strategic accounts to create aligned solutions and technical methodologies. Utilizing the StackAI platform, you will work alongside clients to co-design solutions that enhance operational and clinical workflows. We are looking for individuals with substantial experience in the payer/provider domain, including EHR integrations, claims processing, and secure management of PHI. A background in life sciences or medical devices will be highly regarded, particularly in workflows involving Corrective and Preventive Actions (CAPA), complaints, quality assurance, and regulatory operations.