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Forward Deployed Engineer at Avoca | New York

AvocaNew York HQ
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsIdeal candidates will have at least 3 years of experience in software engineering, with a preference for backend or systems experience. Proficiency in Python is essential, and familiarity with TypeScript or JavaScript is a plus. Candidates should also be well-versed in cloud services including AWS, GCP, or Azure. Strong communication skills are critical for collaborating with both technical and non-technical stakeholders. Bonus skills include experience in vector databases, LLMs, prompt engineering, and AI frameworks, as well as a comfort level with working in fast-paced, shifting environments. A willingness to work full-time, in-person in our NYC office is a must.

About the job

About Avoca

Avoca is revolutionizing the way home service companies connect with their clients. Our innovative AI-driven conversational agents adeptly manage all vital inbound communications, from job bookings to lead qualification, all while maximizing revenue with unparalleled speed and reliability compared to traditional call centers.

In less than two years, we have grown to a dynamic team of 85 employees, fueled by an energetic in-office culture in NYC. Operating in a market exceeding $500 billion, where lost calls equate to lost revenue, we are crafting the leading platform for AI-enhanced customer interaction.

We proudly service major brands within the home services sector and achieved a remarkable 10x growth in 2025. Our high-performance, in-office team in NYC is rapidly scaling to seize an enormous, underserved market, where a staggering 85% of missed calls are redirected to competitors. Every new team member contributes significantly to our mission.

About the Role

As a Forward Deployed Engineer, you will collaborate closely with our clients to comprehend their specific workflows, craft customized AI solutions, and implement systems that yield immediate results. You will operate at the forefront of conversational AI technology, partnering with our product team to refine our strategies based on firsthand observations in the field.

Your Key Responsibilities

  • Engage directly with customers to fully grasp their operations and deliver AI solutions that are effective from the start.

  • Develop and sustain the infrastructure for conversational AI, including APIs, integrations, monitoring, and feedback loops.

  • Convert business requirements into technical architectures and deployment strategies.

  • Recognize patterns across deployments and provide insights to enhance our core product roadmap.

  • Operate autonomously in high-pressure, ambiguous settings.

What You Bring to the Table

  • A minimum of 3 years in software engineering, ideally with a focus on backend or systems.

  • Expertise in Python (knowledge of TypeScript/JavaScript is a plus) and familiarity with major cloud platforms (AWS, GCP, or Azure).

  • Excellent communication skills to effectively collaborate with both technical and non-technical partners.

  • Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.

  • A proactive approach to navigating dynamic environments with evolving priorities.

  • A strong desire to work in-person with our team in NYC full-time.

About Avoca

Avoca is a pioneering company reshaping customer engagement within the home services sector through cutting-edge AI technology. Our mission is to enhance client interactions while driving growth for service providers. With a vibrant workplace culture and rapid growth trajectory, we are at the forefront of a $500 billion market, dedicated to delivering impactful AI solutions.

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