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Forward Deployed Engineer at Aircall | New York

AircallNew York Office
On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's Degree in a relevant field or equivalent experience. Strong understanding of APIs and technical project management. Demonstrated ability to work collaboratively in a fast-paced environment. Eagerness to learn and adapt to new technologies.

About the job

Join Aircall, a trailblazing unicorn and AI-driven customer communications platform, empowering over 22,000 companies globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are transforming the landscape of customer communications by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.

Our success stems from a fundamental principle: enable teams to work smarter, not harder. With innovations like Aircall’s AI Voice Agent automating routine calls, AI Assist simplifying post-call tasks, and AI Assist Pro offering real-time support, we drive better outcomes, faster resolutions, and confidence in team scalability.

Headquartered in Paris, with a robust North American hub in Seattle and teams located in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is rapidly growing with the support of exceptional investors and a commitment to continuous AI innovation across our product offerings.
At Aircall, you will be part of a dynamic and ambitious company. Our product-centric approach emphasizes execution, visible impact, swift decision-making, and genuine growth.

Our Work Culture: We are driven by customer obsession, data intelligence, and a commitment to meaningful outcomes. Our values prioritize ownership, relentless learning, and thoughtful speed. If you excel in a collaborative and fast-paced environment where trust and impact are paramount, you will thrive here.

Team Overview

The Forward Deployed Engineering team at Aircall plays a pivotal role in connecting our cutting-edge AI Agent technology with real-world workflows for small and medium-sized businesses (SMBs). We transform concepts into reality, delivering automation that enhances customer experiences, boosts productivity, and unveils new business opportunities. Collaborating cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success teams, we ensure every deployment achieves measurable impact. This hands-on role sits at the convergence of technical consulting, project leadership, and AI adoption strategy. While a full-time software engineering background is not mandatory, fluency in APIs, strong project management abilities, and a passion for learning, building, and scaling new models that empower both customers and team members are essential.

Role Responsibilities
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About Aircall

Aircall is a leading AI-powered customer communications platform, revolutionizing the way businesses communicate by integrating voice, SMS, WhatsApp, and AI in a unified workspace. With a dedicated presence across major global cities, we are committed to continuous innovation and exceptional customer experiences.

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