Forward Deployed Enablement Engineer - Customer Success

Join Our Team as a Founding Customer Success EngineerAt Tracebit, we empower leading security teams worldwide, including industry giants like Snyk, Docker, and Riot Games, to navigate cybersecurity challenges by 'assuming breach' at scale. Our innovative technology utilizes canaries—decoy tripwires designed to detect and deceive potential attackers within cloud environments.This is an exhilarating time to join our rapidly growing team:We are proudly supported by top-tier investors such as Accel and Tapestry.Our growth trajectory is remarkable—we recently doubled our Annual Recurring Revenue (ARR) last quarter and secured several high-profile clients that we are currently unable to disclose.Recognized as one of the most promising startups in cybersecurity, we’re poised for explosive growth, receiving outstanding market feedback.Featured on prestigious startup lists like Creandum's Euro Seed top 50 list and Sifted's 2025 London Startups To Watch.Our CTO’s groundbreaking research recently resolved a critical security flaw in Google's Gemini CLI.Our team has expanded from 2 to 18 members in just 18 months, with ambitious plans to triple our workforce this year.As our first Customer Success Engineer, your mission will be to ensure our clients derive maximum value from our offerings post-sale, establishing the technical foundation for exceptional customer experiences.

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

Join us at tracebit, where we empower security teams to swiftly and accurately identify intrusions within their cloud environments. Our innovative product utilizes deceptive canaries—virtual tripwires designed to mislead potential attackers.This is an exhilarating moment to become a part of our founding team:We are supported by top-tier investors including Accel and Tapestry.Our growth trajectory is remarkable; we doubled our Annual Recurring Revenue (ARR) last quarter and have secured major clients like Riot Games, Synthesia, Docker, Coveo, and Snyk, along with several others who we can’t publicly disclose.As one of the most promising startups in the UK, we have received outstanding market feedback and are poised for explosive expansion.We are frequently featured in esteemed startup rankings...Creandum’s Euro Seed Top 50 List, Sifted’s 2025 London Startups To Watch, Notion’s Cloud Top 100, and more.Our research has recently played a crucial role in resolving a critical security vulnerability in Google’s Gemini CLI.Having started with just 2 employees 18 months ago, we have expanded to 18 and plan to triple our team in the coming year.We are addressing substantial challenges for discerning organizations. Our streamlined tech stack empowers us to process billions of events weekly while maintaining robust security.

At Algolia, we take pride in being a trailblazer and market leader in AI Search, enabling over 17,000 businesses to provide ultra-fast, predictive search and browsing experiences at an internet scale. Each week, we handle more than 30 billion search requests — surpassing the combined totals of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo by fourfold.In 2021, we successfully raised $150 million in Series D funding, significantly increasing our valuation to $2.25 billion. This solid foundation allows us to continually invest in our leading platform and serve remarkable customers such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.As a Customer Success Engineer at Algolia, you will be instrumental in ensuring our customers successfully adopt, implement, and scale our search and discovery platform. You will collaborate closely with clients to provide top-notch technical onboarding, solution design, best practices, and hands-on implementation support.This position is perfect for someone who possesses a deep curiosity, enjoys tackling complex technical challenges, and is excited by the prospect of learning and applying innovative technologies, including modern development patterns, cloud infrastructure, and cutting-edge AI capabilities. You will work across diverse customer architectures and use cases, assisting teams in designing high-performance, scalable solutions while promoting technical excellence.You will also support our Professional and Expert Foundation offerings, serving as the technical owner for your assigned accounts and ensuring seamless delivery through clear communication, detailed documentation, and thoughtful alignment with stakeholders.Success in this role requires a proactive, reliable, and collaborative approach, balancing customer-facing tasks with internal best practices such as accurate time tracking, effective documentation, and ongoing knowledge sharing.If you are enthusiastic about shaping customer outcomes, exploring new tools and technologies, and working within a team that values craftsmanship, curiosity, and continuous learning, we would love to connect with you.

Join us in revolutionizing travel!Travel is more than just a journey; it connects us with loved ones, opens up new adventures, and creates unforgettable experiences. Yet, the frustrations of travel can often overshadow the excitement. Over 4 billion airline passengers depend on outdated technology that fails to meet the expectations of today's connected traveler.At Duffel, we are on a transformative mission to modernize the travel infrastructure. We aim to simplify complex systems and develop innovative tools that ensure a seamless travel experience for everyone.As part of the Y Combinator S18 cohort, we are proudly backed by notable investors including Benchmark, Blossom, Index Ventures, and Kima Ventures, who have played a pivotal role in the growth of some of the world’s leading companies.Position OverviewIf you are passionate about customer success and excel at solving intricate technical challenges, this is the perfect opportunity for you. Duffel is seeking a Customer Success Engineer (CSE) to deliver expert technical support to our key clients. In this role, you'll assist customers by answering their inquiries and recommending effective ways to leverage our APIs to create outstanding travel experiences. Furthermore, you will work closely with various teams across Duffel, including Product, Engineering, Finance, and Travel Operations, to guarantee an exceptional customer journey with our products and services.

CoreWeave is the quintessential cloud solution for AI™, designed by innovators for innovators. Serving a diverse clientele, including leading AI labs, startups, and global enterprises, CoreWeave provides a powerful platform enriched with state-of-the-art technology, tools, and expert teams to empower innovators in building and scaling AI solutions with assurance. Since our inception in 2017, we have achieved the status of a publicly traded company (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We take pride in being a Living Wage accredited employer. What You’ll Do:As a member of the Physical AI Field Engineering team at CoreWeave, you will collaborate directly with engineering organizations to implement AI solutions that revolutionize the analysis of testing, simulation, and manufacturing data. You will engage closely with customers, applying machine learning techniques to complex physics challenges, enabling them to derive insights from extensive engineering datasets and enhance decision-making throughout their development processes.The Senior Customer Success Engineer will work in tandem with Forward Deployed Data Scientists and other technical experts to deliver impactful AI applications within customer environments. By integrating engineering domain knowledge with practical machine learning skills, you will ensure that AI solutions yield tangible benefits within production engineering workflows.About the Role:CoreWeave is on the lookout for a Senior Customer Success Engineer to facilitate the technical delivery of AI solutions tailored for engineering teams.In this capacity, you will collaborate closely with delivery leads and data scientists to execute customer solutions using engineering datasets, including simulation, testing, and manufacturing data.You will leverage machine learning principles in real-world engineering workflows while guiding customers in understanding and embracing AI-driven problem-solving methodologies.Your contributions will be pivotal in the successful deployment and integration of AI solutions across various customer projects.

Corgi is a licensed insurance carrier designed for tech startups, powered by AI. With $108M in funding and regulatory approval, Corgi is expanding into the UK and EU markets. The platform is built on Django, integrates Stripe for payments, and features AI-driven underwriting. Role overview Corgi is searching for a Founding Software Engineer based in London. This position calls for someone who brings ideas to life, taking projects from concept to live product. Candidates with a track record of side projects, shipped products, or anything that has gained real user engagement will stand out. This is more than a senior engineer role by title; it’s about building and launching real solutions. What you will do Independently build and deploy products from the ground up Work across the technology stack, handling new challenges as they arise Deliver results quickly, often within hours or days Contribute to a culture that values shipping and iterating frequently Participate in open and transparent decision-making Requirements Demonstrated experience developing and launching projects independently Comfort working across a broad technology stack Strong, experience-backed opinions with a willingness to consider better ideas Ambition and energy suited to a rapid startup pace Focus on delivering results rather than relying on job titles Work culture Decisions made quickly, even with incomplete information Frequent releases and continuous improvements Short review cycles with a focus on shipping and iterating Consistent performance expected beyond just launch periods Transparent, public-first communication style Healthy internal competition that encourages growth This is a hands-on build role. Consistent effort is expected; coasting is not an option. Behaviors that do not fit Engaging in workplace politics, gossip, or avoiding accountability Taking feedback personally instead of using it for improvement Introducing unnecessary bureaucracy rather than simplifying processes Failing to deliver after making commitments How to apply Send links to your GitHub, personal website, or live projects you have built and launched Resumes are not accepted Email: sergio@corgi.com If you cannot show shipped work, this role is not a fit Compensation and location Role based in London (on-site or hybrid) Salary range: £75,000 to £140,000, plus equity options Compensation depends on demonstrated ability to ship, not job title

About AntithesisAt Antithesis, we are on a bold mission to transform the landscape of testing and releasing modern distributed systems. Trusted by engineering teams worldwide, our platform guarantees unparalleled reliability, robust performance, and comprehensive technical insights. We understand the challenges developers face, from production outages to release delays caused by elusive bugs. If you share our passion for creating developer-centric solutions that enhance system resilience and accuracy, we invite you to join us.About the RoleAs a Customer Success Engineer (CSE), your role is pivotal in ensuring our customers achieve success. You will dive deep into understanding their complex software systems and pressing business requirements, leveraging our state-of-the-art platform to facilitate rigorous testing of their mission-critical applications. You will collaborate with engineers from innovative companies, identifying bugs before they reach users and contributing to their success.What You’ll DoCustomer Success Engineers must effectively grasp customers’ business goals and technological landscapes to deliver value throughout their journey—from onboarding to customization delivery and presenting impactful value propositions to customer leadership. Your responsibilities will also include identifying product feature gaps, uncovering new requirements, brainstorming novel application domains and product areas, and educating the tech industry on advanced testing techniques for large-scale applications.Every day will bring unique challenges—one day you might be onsite with a customer, resolving a critical bug and presenting findings to their entire team; the next, you’ll collaborate with peers in the office on pioneering testing techniques or enhance your skills by exploring the latest open-source technologies.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

About WexlerWexler is at the forefront of developing an unparalleled AI system tailored for litigation. Collaborating with some of the largest law firms globally, we assist them in navigating their most intricate cases, identifying winning strategies, and distilling clarity from the often overwhelming array of documents and facts. Based in London, we are a rapidly expanding legal AI company, trusted by firms like Clifford Chance, HSFKramer, Goodwin, and Addleshaw Goddard to uncover critical insights that can significantly impact case outcomes.Supported by a $5.3M Seed funding from Pear VC, Seedcamp, The LegalTechFund, and several prominent industry angels, we are committed to building a comprehensive AI platform designed to manage, resolve, and preempt legal disputes for enterprise law firms and Fortune 500 companies. Our growth trajectory of 10x year-over-year and the continuous acquisition of prestigious firms speaks to our success. Our innovative system efficiently extracts objective, cross-referenced facts from millions of documents, empowering litigators to secure more victories while conserving invaluable time. This ensures that every client receives the exceptional representation they rightfully deserve.At Wexler, we understand that AI is revolutionizing the legal landscape, yet many existing tools tend to focus on contract law or serve as generalist copilots. We pride ourselves on being the leading generative AI platform specifically crafted for the intricacies of litigation, a fact underscored by our remarkable growth.About the RoleAs our inaugural dedicated security engineer, you will play a pivotal role in establishing and managing the bedrock of Wexler's security framework, encompassing infrastructure, product, and compliance. Your collaboration with engineering, operations, and leadership teams will be essential to not only enhance our security measures but also to provide tangible proof of our commitment to security for our clients.Responsibilities:Take charge of current security tools and introduce new solutions (e.g., endpoint protection, MDM, access controls), ensuring their effective configuration, maintenance, and scalability as the organization expands.Integrate secure-by-design practices throughout the development lifecycle, from secure coding and threat modeling to design reviews and CI/CD hardening.Monitor systems for any anomalies and proactively design detection and prevention mechanisms.Ensure that infrastructure and applications comply with accepted industry standards (e.g., OWASP Top 10, AWS Well-Architected Framework).Conduct and lead risk assessments, including evaluations of third-party vendors and internal processes.

Join Xero as the Head of Customer Success, where you will lead our dedicated team to enhance customer satisfaction and drive engagement. In this strategic role, you will develop and implement robust customer success initiatives, ensuring our clients achieve their desired outcomes. Your leadership will inspire a culture of excellence and continuous improvement, fostering strong relationships with our valued customers.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Corgi provides insurance for technology startups, using AI to streamline underwriting and operations. With $108 million in funding and full regulatory approval as a licensed carrier, Corgi is expanding into the UK and EU. The platform uses Django, integrates Stripe for payments, and relies on AI-driven processes at every stage. Role overview This founding engineer position is based in London and focuses on building and shipping real products. Joining at an early stage, the role involves shaping both the product and company culture as Corgi grows in new markets. The work is hands-on, with a strong emphasis on delivering live solutions rather than just planning or design. Requirements Track record of independently building and launching projects with real user engagement and polished outcomes Comfort working at a daily pace, prioritizing progress over prolonged planning Ability to work across the technology stack and solve problems directly Strong opinions, balanced by openness to better solutions Humble attitude and genuine drive to build and improve How Corgi works Decisions are made quickly, without waiting for perfect answers Products and improvements are released regularly, not just quarterly Ship-and-iterate mindset keeps momentum high and avoids bureaucracy Consistent intensity during product pushes, with minimal slowdowns Decisions are made transparently High performers help raise the bar for the team This is not a passive or comfortable position. The role suits those who want to build and take ownership. Behaviors that lead to removal Engaging in office politics, avoiding responsibility, or gossiping Treating direct feedback as a personal attack Adding unnecessary complexity instead of improving efficiency Missing deadlines after making commitments How to apply Instead of a resume, send links to your work, such as: GitHub repositories Personal website Live projects Shipped applications Email applications to: sergio@corgi.com Candidates must have demonstrable projects to share. If not, this role is not a fit. Location This position is based in London. On-site or hybrid work options are available. Compensation Salary ranges from £75,000 to £140,000, plus equity. The range reflects a focus on real shipping ability over job titles.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join Us in Revolutionizing Travel!Travel is an integral part of life, whether it’s to reconnect with loved ones, embark on thrilling adventures, or attend significant business engagements. Unfortunately, many travelers face challenges due to outdated technology. Over 4 billion airline passengers depend on systems that fail to meet the expectations of the modern, connected traveler.At Duffel, we are on a mission to transform the travel industry by rebuilding its infrastructure. Our goal is to simplify complex systems and create innovative tools that make travel seamless and enjoyable.As a proud participant of Y Combinator's S18 cohort, we are backed by leading investors such as Benchmark, Blossom, Index Ventures, and Kima Ventures, who have supported the growth of some of the world’s largest companies.We are seeking a passionate Customer Success Engineer (CSE) to provide exceptional technical support to our key customers. In this role, you will address customer inquiries, guide them in utilizing our APIs effectively, and collaborate with various departments including Product, Engineering, Finance, and Travel Operations to enhance the overall customer experience.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.